iPad Pro My iPad bent, I did not have a case, did you?

Discussion in 'iPad' started by MacDonaldTrump, Dec 15, 2018.

  1. MacDonaldTrump macrumors regular

    MacDonaldTrump

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    Nov 28, 2018
    Location:
    Brisbane Australia
    #1
    I have had the problem of the new iPad Pro 12.9 bending right in the middle.
    Ive seen many threads with some having issues and some not.

    I have been trying to figure out what happened to mine, it really received no force it has been treated as you should treat such an expensive device.

    I think possibly there is a bad batch or, some slipped through quality checks.
    Could it be related to not having a case on? does the case or folio offer more rigid support?
    Just thinking maybe all those experiencing bending did not have a case on, all those that haven't had a case?
     
  2. Greenmeenie macrumors 65816

    Greenmeenie

    Joined:
    Jan 14, 2013
    #2
    I’m curious, Did you have a case on it? Did you put it in your backpack without a case? I have had the 11” only for a short while, but I have experienced no bending of any kind. But I do use a hard backed case, as well as a soft sleeve to protect it. Not cause I am worried about it bending. More because I always seem to crack my iPad screens. But I travel a lot, and have been a klutz at times. Since this is the most I have ever spent on an iPad(1TB) before, I just want to make sure I am extra careful. Around the house I sometimes take it out of it’s case when I am chilling on the couch, but otherwise, the case is always on. I suggest anyone who spends this much do the same.
     
  3. MacDonaldTrump thread starter macrumors regular

    MacDonaldTrump

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    #3
    No mine does not leave the office, or hasn't yet. I keep it in a leather folio when not being used, soft interior and zips up. I store this on a high shelf in a cupboard away from my kids.

    I use it without any cover at all though, this is what made me think perhaps those without a case may be those experiencing warp or bend issues.
     
  4. Greenmeenie, Dec 15, 2018
    Last edited by a moderator: Dec 18, 2018

    Greenmeenie macrumors 65816

    Greenmeenie

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    Jan 14, 2013
    #4
    Hey, it’s possible. You seem sincere. Is it a subtle bend or really noticeable? Is it something that could have been there from the factory when you first bought it and you just noticed it now? Or is it too big a bend to miss?
    Do you have pics? I wonder if the 12.9” is more prone to slight bending being larger? I have experienced no issues with my 11”. Maybe you can return to Apple?
     
  5. Precursor macrumors 6502a

    Precursor

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  6. MacDonaldTrump thread starter macrumors regular

    MacDonaldTrump

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    #6
    I am now considering that it may have come like this as I do understand how stupid spontaneous bending sounds, I am at a loss.
     
  7. The Game 161 macrumors P6

    The Game 161

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    #7
    Might have come like this and i think most do. Don’t think it is people doing anything to make them become bent.
     
  8. DNichter macrumors 604

    DNichter

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    Apr 27, 2015
    Location:
    Philadelphia, PA
    #8
    If you didn't exert any pressure to it, then it had to come out of the box this way. These iPad's aren't just going to bend without significant pressure. I would still bring it back to Apple to see, even though you are likely outside of the return window.
     
  9. MacDonaldTrump thread starter macrumors regular

    MacDonaldTrump

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    #9
    After all the reply’s here and rethinking things through I decided it must have been bent from out of the box. I didn’t spend long or even think to check for that at the store. It then went home onto a stand and only came off to put it away, and then to apply a matte screen protector which is when I noticed it.

    Apple wouldn’t do a thing instore but I called applecare and was shuffled around for a few days until I reached a fantastic support guy in Australia called Jack. He just sorted it, no mucking around he was fantastic.
    Made appointment for the weekend to swap it over.

    I will check the new one.
     
  10. chabig macrumors 601

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    Sep 6, 2002
    #10
    Four posts by the OP and not a single photo?
     
  11. MacDonaldTrump thread starter macrumors regular

    MacDonaldTrump

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    #11
    Yea I’ve posted in other threads, sorry.
    Here you are sir.
     

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  12. chabig macrumors 601

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    Sep 6, 2002
    #12
    Thanks. The thread needs that I think. It's very clear. I'm glad Apple is replacing it for you.
     
  13. Phonzoxd macrumors 6502a

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    May 28, 2013
    #13
    thats some crazy bending.
     
  14. MacDonaldTrump thread starter macrumors regular

    MacDonaldTrump

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    #14
    It really is.
     
  15. jaychow macrumors newbie

    jaychow

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    Mar 23, 2017
  16. samireye macrumors newbie

    Joined:
    Dec 18, 2018
    #16
    My ipad has bent as well. Apple is blaming me even though it was in a case, within a bag, under normal wear and tear. I have apple care + and they are charging me the service fee.
     
  17. mohawk17 macrumors newbie

    Joined:
    Dec 20, 2018
    #17
    Hi, I'm a reporter for the New York Post, and I was wondering if I could receive permission to use this photo for a story about the iPad Pros being shipped bent.
     
  18. spacebro macrumors 6502

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    Oct 1, 2015
    #18
    My iPad isn't bent and I carry it around loose in a backpack. I applied a moderate amount of pressure and it didn't bend. I think only some of these new iPads are defective. Get AppleCare plus folks. these are not sturdy or durable devices.
     
  19. melancholy macrumors 6502

    melancholy

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    Aug 25, 2016
    #19
    Well you shouldn’t need a case to prevent it from bending to begin with.

    Sounds to me that these iPad Pros are very fragile compared to their predecessors. I’d take it to Apple for an exchange if they were like that, bent iPads are defective, and they shouldn’t bend with regular use. Not even sticking it in your backpack with reasonable items in it should be enough to bend it.
     
  20. Relentless Power macrumors Penryn

    Relentless Power

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    Jul 12, 2016
    #20
    But that’s the thing, Apple isn’t calling these new iPads with the bend ‘defective’, they are saying it’s ‘normal’ within tolerance due to the manufacturing, thus they may not accept a return depending on the store/managers approval if the customer tries to return the iPad with the bend, assuming they are outside the 14 day return period.
     
  21. newellj macrumors 604

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    Oct 15, 2014
    Location:
    Boston, MA, US
    #21
    So - that's very interesting. I thought most or all of the reports were about bending visible looking along the long edge. My cellular 11" actually has a slight bend along the short edge, like yours.
     
  22. off3nc3 macrumors member

    off3nc3

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    Jan 19, 2014
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    Romania
    #22
    Damn im glad I didn't rush in for the new iPad , this one looks like a big SKIP.
     
  23. augustya macrumors 68030

    augustya

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    Feb 17, 2012
    #23
    What Position are you holding it Mate ? Just wanted to make sure when I get mine I check in the same position that you have. So how is it ? is this in Portrait Mode ? where the Face Id Camera is on the Top, and the Power Button upwards ?
     
  24. 3cHorses macrumors newbie

    Joined:
    Dec 22, 2018
    #24
    Apple's now confirming that some shipped bent. With one sitting under the tree I can't wait to see if we've gotten an extra special gift from my friends at Apple. Why they would expect this to be part and parcel of the manufacturing process is beyond me. So now it appears that not only are knock offs from China substandard but full on authentic products as well.

    https://www.theverge.com/2018/12/19...end-pro-2018-shipping-manufacturing-confirmed
     
  25. Kiimora macrumors 6502a

    Kiimora

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    Sep 11, 2014
    Location:
    London UK
    #25
    I unboxed mine yesterday; thankfully it was as flat as hell on inspection aside from the slight camera bump. I have since been using without a case, however it stays in my previous Vaja leather pouch + pencil loop when not in use.

    In as much as I enjoy using it without protection, I have a case on order. Needless to say this Pad is a keeper & my 10.5 is jurassic

    For a 1k device, mine will be cased & pouched. And if I ever feel like using it caseless, i’d use a clear silicon back cover
     

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