iPad Pro My iPad Pro 5 12.9 exploded with apple pencil

[sia_]

I am Korean, and after asking Apple Korea about this but I heard that it is a user environment problem.

 

[obargy]

Omg that’s pretty scary… Did they provide you options for replacement?

 

[Shirasaki]

User environment problem…doesn’t look like they want to replace your device if you don’t have AppleCare. How would that explosion happen?

 

[sia_]

Omg that’s pretty scary… Did they provide you options for replacement?

Apple Korea said it should pay $940 for repairs.

 

[ericwn]

So it’s basically cosmetic damage from material friction where the pencil is supposed to charge.
No explosion as far as I can tell.

 

[Flabasha]

So it’s basically cosmetic damage from material friction where the pencil is supposed to charge.
No explosion as far as I can tell.

That’s an electrical burn.

 

[mi7chy]

Does the pencil and charging still work? That's quite a bit of a zap to leave that mark.

 

[Broadus]

Does the pencil and charging still work? That's quite a bit of a zap to leave that mark.

If they do still work, what will prevent a recurrence? What caused it?

 

[AutomaticApple]

So it’s basically cosmetic damage from material friction where the pencil is supposed to charge.
No explosion as far as I can tell.

Shush! It makes for a better story!

 

[Surfer13134]

That almost looks like something in the Apple Pencil gave out like a capacitor or something.

 

[Apple_Robert]

It looks like the pencil got too hot during charging, as you can see a faint burn on the iPad as well.

 

[iPad Bro]

I’ve never seen that before. I hope you can get things sorted out.

 

[Artsketch]

iPad Pro 2021? Is there no warranty in Korea?