My iPhone 3GS Bezel is scratched really badly unboxed

Discussion in 'iPhone' started by Lemons!, Jul 24, 2009.

  1. Lemons! macrumors member

    Joined:
    Jul 1, 2009
    #1
    I just ordered this thing off of ATT's site, it just came. I unboxed it and to my surprise, I see that the chrome bezel is scratched so badly that the scratched parts are no longer chrome. It's like the chrome chipped off or something, and I'm pissed because I just got this too.
     
  2. ucfgrad93 macrumors P6

    ucfgrad93

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    Colorado
  3. Lemons! thread starter macrumors member

    Joined:
    Jul 1, 2009
    #3
    Will I have to pay restocking fee? Can I take it to the store or does it have to be sent? Since I bought it online. Also does the store have new ones because I don't want a refurbished.
     
  4. samcraig macrumors P6

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    Jun 22, 2009
    #4
    Photo?
     
  5. Lemons! thread starter macrumors member

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    Jul 1, 2009
    #5
    Sorry, the only camera I had was my old phone. And I don't have it anymore.
     
  6. SFStateStudent macrumors 604

    SFStateStudent

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    Aug 28, 2007
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    San Francisco California, USA
    #6
    Just take it back to the nearest Apple Store for a replacement....:eek::eek::eek:
     
  7. -aggie- macrumors P6

    -aggie-

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    #7
    You'll probably get a refurb. What's wrong with that? It'll probably better than a new one, since they get extra attention than the ones off the factory floor, IMO.
     
  8. appleguy123 macrumors 603

    appleguy123

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    #8
    I don't think there are 3gS refurbs yet.
     
  9. SchneiderMan macrumors G3

    SchneiderMan

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    May 25, 2008
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    Apple state
    #9
    yes they do.
     
  10. natwii60 macrumors newbie

    Joined:
    Feb 26, 2008
    #10
    they are not refurbs at least from wat i have been told by managers at two different apples stores here in So Cal. they said that since the 3gs hasnt been out that long that there are not enough returns to have refurbs. all genius bar stock of phones are new but are counted as service parts because they come in that little white box. i have already swapped out three times in the last three weeks and i have been reassured that they are new not refurbs by the managers.
     
  11. SFStateStudent macrumors 604

    SFStateStudent

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    Aug 28, 2007
    Location:
    San Francisco California, USA
    #11
    I seem to recall that we didn't start seeing refurbs as replacements until around October '07 & '08. I received NIB replacements in '07 & '08, (lucky me!).....:cool:
     
  12. SchneiderMan macrumors G3

    SchneiderMan

    Joined:
    May 25, 2008
    Location:
    Apple state
    #12
    but if you call apple care they do send you refurbished
     
  13. bjb.butler macrumors 6502a

    bjb.butler

    Joined:
    Aug 18, 2008
    Location:
    Southern California
    #13
    Dude...

    You might have to send in the phone, I don't know.

    But whatever you do, DO NOT ACCEPT A REFURBISHED PHONE AS A REPLACEMENT.

    You paid for a NEW phone, they sent you something that was damaged. They HAVE to give you a new phone. You must not be penalized for their error.
     
  14. instaxgirl macrumors 65816

    instaxgirl

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    Mar 11, 2009
    Location:
    Edinburgh, UK
    #14
    ^Yep

    Just call AT&T/Apple and find out what to do.
     
  15. aprofetto macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #15
    If you're within the 14-day return period, just return and buy a new one.

    Don't risk getting a refurb from Apple.
     
  16. D1G1T4L macrumors 68000

    D1G1T4L

    Joined:
    Jun 26, 2007
    Location:
    Phoenix, AZ
    #16
    If he paid for a new one and received a refurb you don't see a problem with that.
     

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