Woah what a stressful week it has been phone wise. Order the iPhone 5 from T-Mobile UK at 8:10 (8:05 launch) on the preorder day. All went sound. Got accepted for a credit check (despite being assured I wouldn't) and the money was taken from my account.
Launch day comes... nothing is delivered. No worries, I understand these things happen on launch day.
Day after... again nothing. Odd?
Now it's nearing a week after launch and nothing has been received. I've called 5 times with every person assuring me that my iPhone has been sent to the courier and I will receive the following day.
So today I received a bill for the first month demanding payment. Obviously I was never going to pay so I rang up to try and sort this out. Turns out T-Mobile has had a massive routing error today and nobody can get through. After trying every number under the sun I get through to the business department to probably the most honest guy I've spoken to all week as far as their customer service department goes.
He tells me that because he's in the business department he can't do much about it but 20 minutes later after he has been dialling different numbers he comes back and tries to sort out my order regardless.
He says I should've received the phone on launch day and he's sorry I haven't. After handing him the tracking number he finally confirms exactly what is going on with my order.
It has most probably been stolen by a royal mail courier.
Brilliant. As he can't get through to the delivery department due to the routing error he says he'll ring me back later today. I'm pretty sad because I've been waiting a week for a phone that should be here now but hopefully it'll get resolved today.
Not devastated though as I have had a vodafone iPhone 5 contract for 5 days that I got refunded today so I have been able to use this awesome phone for a while.
Launch day comes... nothing is delivered. No worries, I understand these things happen on launch day.
Day after... again nothing. Odd?
Now it's nearing a week after launch and nothing has been received. I've called 5 times with every person assuring me that my iPhone has been sent to the courier and I will receive the following day.
So today I received a bill for the first month demanding payment. Obviously I was never going to pay so I rang up to try and sort this out. Turns out T-Mobile has had a massive routing error today and nobody can get through. After trying every number under the sun I get through to the business department to probably the most honest guy I've spoken to all week as far as their customer service department goes.
He tells me that because he's in the business department he can't do much about it but 20 minutes later after he has been dialling different numbers he comes back and tries to sort out my order regardless.
He says I should've received the phone on launch day and he's sorry I haven't. After handing him the tracking number he finally confirms exactly what is going on with my order.
It has most probably been stolen by a royal mail courier.
Brilliant. As he can't get through to the delivery department due to the routing error he says he'll ring me back later today. I'm pretty sad because I've been waiting a week for a phone that should be here now but hopefully it'll get resolved today.
Not devastated though as I have had a vodafone iPhone 5 contract for 5 days that I got refunded today so I have been able to use this awesome phone for a while.
