My iPhone 5 Was Supposed to Be Delivered Yesterday, Now Being Held in a UPS Warehouse

MICHAELSD

macrumors 68040
Original poster
Jul 13, 2008
3,710
1,098
NJ
Don't really have time to post here this morning, but I'll make this sweetly short and do this quickly... My iPhone 5 was scheduled for delivery to my Jersey home for yesterday morning but it has been stuck in Kentucky since October 2, still showing as in Kentucky on tracking when it said that the scheduled delivery was on-time. Now, UPS has its status on "Held in Warehouse," with no delivery date despite how Apple said "Delivery by October 4" in their email and UPS said it would be delivered yesterday by 10:30am. Was really counting on getting it today or tomorrow so I need a quick way to get UPS to get back on track, it seems like they had briefly lost my iPhone if not totally. I will be giving Apple a call in a few hours when I can.
 

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
168
Don't really have time to post here this morning, but I'll make this sweetly short and do this quickly... My iPhone 5 was scheduled for delivery to my Jersey home for yesterday morning but it has been stuck in Kentucky since October 2, still showing as in Kentucky on tracking when it said that the scheduled delivery was on-time. Now, UPS has its status on "Held in Warehouse," with no delivery date despite how Apple said "Delivery by October 4" in their email and UPS said it would be delivered yesterday by 10:30am. Was really counting on getting it today or tomorrow so I need a quick way to get UPS to get back on track, it seems like they had briefly lost my iPhone if not totally. I will be giving Apple a call in a few hours when I can.
Don't call Apple man... they can't help you. Call UPS and ask what's up.
 

Ranrow

macrumors newbie
Oct 4, 2012
3
0
I have the exact same problem. I wonder of this is another instance of apple requesting that ups not deliver before a certain date? I have seen other people get that response from ups last week.
 

Interstella5555

macrumors 603
Jun 30, 2008
5,219
7
I don't understand, you don't have time to post, but just threw out a paragraph basically saying you're going to call Apple? Good luck with that.
 

VandyChem2009

macrumors 6502a
Oct 25, 2011
528
0
Houston, Texas
I have the exact same problem. I wonder of this is another instance of apple requesting that ups not deliver before a certain date? I have seen other people get that response from ups last week.
The reason they were getting that response in the past is that the phone hadn't officially released yet and Apple didn't want their phones delivered early. Now UPS will bring it as soon as they can.
 

MICHAELSD

macrumors 68040
Original poster
Jul 13, 2008
3,710
1,098
NJ
I don't understand, you don't have time to post, but just threw out a paragraph basically saying you're going to call Apple? Good luck with that.
I threw that in in case anyone asks for a picture, and since my thread posts are usually longer. Anyway, I'll have a picture up later but was hoping somebody else would have an answer since this is odd and I don't expect Apple or UPS support lines to have specifics. Usually, it's the shipper that places a warehouse hold but that's doubtful.
 

MICHAELSD

macrumors 68040
Original poster
Jul 13, 2008
3,710
1,098
NJ
Well, after a 40-minute phone call with an Apple rep, they have opened a shipping inquiry and will be sending me a new iPhone sometime this weekend in the case that this does not get delivered. As of now, my current delivery has had its October 3 delivery date, which was labelled as on-time up until late last night, does not even have a date scheduled so I will most likely be moving ahead with Apple's prioritized shipping of a new phone. Bummed I didn't get it today, especially since I won't be home for part of next week.

Apple has a deal worked out with UPS where shipments sent from its Chinese factories are treated as if they were domestic, but for some reason mine was sent incorrectly and is being held up at customs. So, for anyone else with the problem: it may be better to contact Apple rather than wait it out.
 
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Ranrow

macrumors newbie
Oct 4, 2012
3
0
Thanks for the update. I guess I will suck it up and call apple. I do hate being on hold for extended periods.
 

Ranrow

macrumors newbie
Oct 4, 2012
3
0
Okay, I called yesterday and had the same result. They're shipping me a new iPhone as they don't know when/if my current package will arrive. It is still being held in Kentucky as of writing this, so I would advise anyone else in the position to go ahead and call.
 
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