My iPhone 6 Plus is stuck on EDGE (E) data SOMEBODY HELP PLEASE

Discussion in 'iPhone' started by jerome19961996, Nov 4, 2014.

  1. jerome19961996 macrumors newbie

    Apr 22, 2012
    SOMEBODY HELP PLEASE :( my iPhone 6 Plus is stuck on edge on the Telstra network
    i purchased an iPhone 6 Plus 128gb a few weeks ago from apple and when i received it i restored through iTunes (Latest version) the old backup of my iPhone 5 32gb (which was running ios 7).. after backup had completed my iPhone 6 is now stuck on EDGE Data!!and when im in the city i get 4g sometimes but i cant live without 3g data.. i usually get 3g all the time.. i tried resetting network settings, and all settings, hard reset, reboot without sim installed. and nothing helped, so i decided too restore the iPhone too factory settings (ios 8.1) and the problem was fixed !! so i now know there is something wrong with my backup, but i can not have my iPhone without all my past messages/photos.. so i then tried fixing the issue by restoring the backup back onto the iPhone 6 and backing up through icloud .. i purchased 200gb icloud data and i backed it up.. it tool about 3 days..once backup was complete i restored the iPhone too factory setting once again and restored my icloud backup,, AND STILL THE PROBLEM PERSISTS@!!!!!!!!! is there something i can do too modify the backup or settings or something and fix the backup? its like its corrupted or something. it is also now jailbroken could there be a tweak or something that could fix it?
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    Did you contact the carrier or where you purchased the iPhone?

    Maybe its defective.
  3. p3ntyne macrumors 6502


    Jan 10, 2014
    Sydney, Australia
    I would contact Telstra. The support number is 132200 BTW.

    Perhaps you could try removing the SIM card and inserting it again...
  4. jpc0480, Nov 4, 2014
    Last edited: Nov 4, 2014

    jpc0480 macrumors newbie

    Nov 4, 2014
    I would restore it and go back to the shop. I had something similar happen to my 5S once before. I was flying and when I landed and took it out of airplane mode it would not connect to anything higher than GPRS and where I live there is usually always 4G and if not then 3G. I turned the phone off for some minutes and then powered back on and all was well. Not sure what the cause was though? I tried a respring and tried turning airplane on/off and still would not come back to 3/4G. After a reboot it came right back on.
  5. jerome19961996 thread starter macrumors newbie

    Apr 22, 2012
    no it is not a telstra problem as i already tried the same sim in multiple phones including mine // when i restored the phone there was no problems


    i purchases it outright from apple and there is nothing wrong with the phone because the problem goes away when i restore factory settings through itunes

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