My iPhone 7+ just died

glowrider

macrumors regular
Original poster
Aug 28, 2003
149
11
My MB vzw 256gb 7+ just had cardiac arrest.

It started boot looping (completely out of nowhere - wasn't using it). Once or twice it got to the lock screen but would reboot.

Now, won't turn on at all. I've had it plugged into my iMac for a while and have tried a wall jack, too.

Anyone have this issue? Anyone solved this issue?
 

Shirasaki

macrumors G3
May 16, 2015
9,418
3,433
Asked for Apple Store appointment to fix?

Looks like some side effects of home-less button (;)) starts poping out.
 

glowrider

macrumors regular
Original poster
Aug 28, 2003
149
11
No go on the hard reset. I've got it plugged in and I just saw the apple logo pop on screen but now it's dead again. Can't do any reset (though it is interesting to note that iTunes did recognize phone and on-phone images, movies, and shared albums popped up.

Called Apple - they're closed. Really frustrating.
 

burgman

macrumors 68000
Sep 24, 2013
1,971
1,378
No go on the hard reset. I've got it plugged in and I just saw the apple logo pop on screen but now it's dead again. Can't do any reset (though it is interesting to note that iTunes did recognize phone and on-phone images, movies, and shared albums popped up.

Called Apple - they're closed. Really frustrating.
That does suck, hopefully they can get a replacement to you soon.
 

aohus

macrumors 68000
Apr 4, 2010
1,770
374
sky
Go into DFU mode?

  • 1) Plug your device into your computer with a MFi-certified Lightning cable and launch iTunes.
  • 2) Press and hold the power button and volume down button simultaneously until the display does dark.
 

glowrider

macrumors regular
Original poster
Aug 28, 2003
149
11
Go into DFU mode?

  • 1) Plug your device into your computer with a MFi-certified Lightning cable and launch iTunes.
  • 2) Press and hold the power button and volume down button simultaneously until the display does dark.
No go, won't do anything.
[doublepost=1474774804][/doublepost]Now it pops into iTunes and there's a 10.0.2 update. Downloading now. Maybe that'll fix it. I know people who are less two faced than this phone...
 

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
Wow. Even if it works, I think I would return it. That is too much money to be having problems this soon.

Good luck.
 

Velin

macrumors 65816
Jul 23, 2008
1,469
907
Hearst Castle
Definitely return it. Apple warranty lasts only one year, that time goes quick. You just bought a very expensive gadget that isn't working; don't try to rescue it. Return it ASAP.
 

glowrider

macrumors regular
Original poster
Aug 28, 2003
149
11
Have an appointment this afternoon if I can get there. It never did restore or update.

Very disappointed but I know they're good at Apple to replace dead units. Unfortunately I'm very familiar with AppleCare+ and dead launch units.
 

Mr.C

macrumors 601
Apr 3, 2011
4,412
553
London, UK.
Have an appointment this afternoon if I can get there. It never did restore or update.

Very disappointed but I know they're good at Apple to replace dead units. Unfortunately I'm very familiar with AppleCare+ and dead launch units.
That's your best bet. I'm sure Apple will come through and replace it.
 

Rbtrucking

macrumors member
Jun 13, 2013
95
30
I had an iPhone 6s plus do that once out of the blue I made an appointment with apple but then it just came back and worked fine so I cancelled, Phone's been good ever since.
 

PhillyGuy72

macrumors 65816
Sep 13, 2014
1,332
871
Philadelphia, PA USA
Sounds like a similar problem I had with iPhone 6 Plus. Screen suddenly flashed green briefly like the screen like the LCD screen went haywire...then black to the Apple logo - rebooting. Over and over. Turned out the battery was severely flawed.

Odd that it would be an issue on a brand new phone..whatever the case demand a new one.
 

glowrider

macrumors regular
Original poster
Aug 28, 2003
149
11
Sounds like a similar problem I had with iPhone 6 Plus. Screen suddenly flashed green briefly like the screen like the LCD screen went haywire...then black to the Apple logo - rebooting. Over and over. Turned out the battery was severely flawed.

Odd that it would be an issue on a brand new phone..whatever the case demand a new one.
I had a teal screen pop up. Lots of garbage. Going to do my best to get there on time.
 

jjayr41

macrumors member
Sep 22, 2016
52
12
What was the resolution for this? I have the same issue, 7+ 128gb started to boot loop (though it was installing 10.4 beta)....any fixes or will it have to go to ATT or Apple for a replacement?
 
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Newtons Apple

Suspended
Mar 12, 2014
22,764
14,917
Jacksonville, Florida
Have an appointment this afternoon if I can get there. It never did restore or update.

Very disappointed but I know they're good at Apple to replace dead units. Unfortunately I'm very familiar with AppleCare+ and dead launch units.
Bad units happen. You just happened to get one. This is not something that happens often or we would be here more of it here.

Skip the drama and get it replaced.
 
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