My iPhone 7 Plus just died suddenly - help!

Discussion in 'iPhone' started by downtherabbithole, Feb 18, 2017.

  1. downtherabbithole macrumors member

    downtherabbithole

    Joined:
    Jan 31, 2017
    #1
    One minute I was messaging a friend, hit the lock button then a couple minutes later tried to unlock it. Nothing. A hard reset doesn't work (yes I am holding volume down too) and iTunes won't recognise it. The vibrate switch isn't working and I've tried calling it and it goes straight to voicemail so I don't think it's just like the screen has quit on me suddenly. I've also tried booting into recovery mode via iTunes but nothing. I'm thinking that the battery might drain even if it's not on then when I plug it in it'll reboot itself? As long as it's not the battery itself that's died of course. Any help is gratefully received!
     
  2. fyun89 macrumors 6502

    Joined:
    Oct 3, 2014
    #2
    I know you'd be unimpressed by my answer, but I think you should just take it to Apple Store since it should still have be covered by a warranty.
    Sometimes trying to fix things yourself may damage it even further. it's another reason you should just take it as is to get the warranty fix.
     
  3. downtherabbithole thread starter macrumors member

    downtherabbithole

    Joined:
    Jan 31, 2017
    #3
    Thanks for the reply. It's basically bricked so unless there's some way I can get my MBP to recognize it I don't think I'll have much choice. What a great way to spend a Sunday, in a mall :(
     
  4. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Did you drop the phone or subject to it water at all? Strange that the Phone just completely stopped on you. Not that it can't happen, but it seems rare that these occurrences can happen without having some sort of mishap.
     
  5. downtherabbithole thread starter macrumors member

    downtherabbithole

    Joined:
    Jan 31, 2017
    #5
    Nothing whatsoever, I have dropped it a few times but not for a while. Never been exposed to water. It's a mystery to me, it seems very unusual especially for a new phone. I'll report back!
     
  6. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Good luck. Let us know what you find out. Hopefully it's repairable.
     
  7. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    I know it seems like the end of the world but you will survive Sunday. Get it to an Apple Store, hope you have been backing up.
     
  8. Stevessvt macrumors 6502

    Joined:
    Jul 2, 2010
    #8
    Was it in a case when dropped? Is there physical damage that Apple could blame it not working on you?
     
  9. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #9
    Genius bar and let us know the result. Thanks.
     
  10. Reno Raines macrumors 65816

    Joined:
    Jul 19, 2015
    #10
    When they are working on your phone at the Apple Store go to the food court and get some pizza at Sbarros. That always makes my trip to a mall worth it.
     
  11. NougatDude Suspended

    Joined:
    Dec 5, 2016
    #11
    Sbarros
     
  12. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #12
    That makes me think of the Annapolis, MD store.
     
  13. BrettApple macrumors 65816

    BrettApple

    Joined:
    Apr 3, 2010
    Location:
    Heart of the midwest
    #13
    Not totally unheard of. My third gen iPod touch died 10 months in but Apple wouldn't replace it because they said I had damaged it despite no proof in the matter because the LSI in the headphone jack was missing. Bad excuse but it happened. Hopefully they don't play that game with you. I was literally just listening to music in the car and went to lock it and it never woke back up.

    It's the only device I've ever had die on me though. Still have a flawless 3GS that I still put my SIM card in and use every few weeks to unplug from social media. And my 2nd gen iPod touch still running 2.2.1 runs perfectly fine too. Even the battery is solid nearly 9 years in. It's just a toss up with electronics sometimes.
     
  14. skpawar1305 macrumors newbie

    skpawar1305

    Joined:
    Jul 21, 2017
    #14
    Same thing happened to me yesterday. What was Apple's reply to you?
     

Share This Page