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My iPhone Applecare was extended by itself

angemon89

angemon89

macrumors 68000
Original poster
Feb 5, 2008
1,849
111
Northern CA
Just now I was checking the warranty of my iMac and iPhone to add their Applecare expiration dates to my iCal, and I noticed that my iPhone Applecare was extended by itself.

Back in December the Apple store replaced my iPhone because it wouldn't recognize clicks I made from my iPhone headphones. When I check my SN on Apples support page, it says that the warranty is valid until December 2010 (that's 2 years after the day it got replaced). It's like I got extended Applecare from the day I got my replacement phone.

Anyone else ever have this happen to them?
 
angemon89 said:
Anyone else ever have this happen to them?
Click to expand...

Yeah. It's standard procedure if you receive an actual replacement. They do that with Macs with AppleCare too.


Original iPhone purchased June 29, 2007
AppleCare purchased June 29, 2007

Original iPhone replaced December 12, 2007 (this was a replacement, new, sealed in box not a refurb)
Replacement iPhone's AppleCare expiration date December 12, 2009

Also,

Original MacBook Core Duo purchased October 16, 2006
AppleCare purchased October 16, 2006

Original MacBook replaced January 23, 2007 (this was a replacement, new, sealed in box not a refurb)
Replacement MacBook's AppleCare expiration date January 23, 2010
 
Standard procedure to extend it for 2 years?

I mean that's pretty awesome if they do extend the Applecare for 2 years, but 1 year just makes more sense if they extend it at all.
 
angemon89 said:
Just now I was checking the warranty of my iMac and iPhone to add their Applecare expiration dates to my iCal, and I noticed that my iPhone Applecare was extended by itself.

Back in December the Apple store replaced my iPhone because it wouldn't recognize clicks I made from my iPhone headphones. When I check my SN on Apples support page, it says that the warranty is valid until December 2010 (that's 2 years after the day it got replaced). It's like I got extended Applecare from the day I got my replacement phone.

Anyone else ever have this happen to them?
Click to expand...
Yes. You just got me curious about mine so I checked, Aug 5th of 2010... must have been exactly 2 years since I had my 3G replaced. What gives? Can someone check who has NEVER had their 3G replaced and does NOT have applecare? you can check here: https://selfsolve.apple.com/GetWarranty.do
 
My guess is that it's a mistake. I always thought that your original warranty got transferred over to your replacement Mac/iPod/iPhone.

But in our case, it was renewed AND extended for 2 years.
 
Bought July 28 2008
Replaced Nov 21 2008
Applecare until July 28 2010

Mine didn't start over.
 
it says that
2. Warranty information about your iPhone

Your product is eligible for complimentary phone support which is estimated to expire on October 21, 2010.


does that mean they will replace it until then or just trouble shoot it til them because i dont have apple care but have had my phone replaced
 
angemon89 said:
Standard procedure to extend it for 2 years?

I mean that's pretty awesome if they do extend the Applecare for 2 years, but 1 year just makes more sense if they extend it at all.
Click to expand...

You still get the 1-year limited warranty of the replacement product though. I don't think this happens when they swap out your product for a refurb.
 
jonjames said:
it says that
2. Warranty information about your iPhone

Your product is eligible for complimentary phone support which is estimated to expire on October 21, 2010.


does that mean they will replace it until then or just trouble shoot it til them because i dont have apple care but have had my phone replaced
Click to expand...

Nope that means that you can call and ask for help on how to do things on the iphone for free, but any repairs will cost you. Mine shows something similar (out of warranty but free phone support).
 
The warranty end is supposed to stay the same, even with a replacement.

The only exception is if you get a replacement within (I forget, 30 or 90 days) of the end, the warranty is extended for (30 or 90) days.

Would have to look it up on the Apple website to be sure of the time period.
 
nikhsub1 said:
Can someone check who has NEVER had their 3G replaced and does NOT have applecare?
Click to expand...

Original 3G + no Apple care = standard 1 year support, for me.

Wait, check that.
Purchased Nov. 11, 2008.
'Complimentary phone support' estimated to expire on Nov. 09, 2010.
So, duh, that's 2 years.
Is that 'normal?'
I thought it was 1 year...
 
same thing happened to me, bought it at at&t store on 7/30/08 applecare expires 7/30/10 never purchased applecare extension
 
Something I just realized, why does it only say it's eligible for complimentary PHONE SUPPORT, and not "covered under Apple's limited warranty" like my iMac's says. Does everyone elses only say PHONE SUPPORT?
 
angemon89 said:
Something I just realized, why does it only say it's eligible for complimentary PHONE SUPPORT, and not "covered under Apple's limited warranty" like my iMac's says. Does everyone elses only say PHONE SUPPORT?
Click to expand...

That's what I thought... but my phone support has already expired for some reason :confused:

O well, never call them anyways. If I need a replacement, Rogers sends me one in 2-3 business days :)
 
angemon89 said:
Something I just realized, why does it only say it's eligible for complimentary PHONE SUPPORT, and not "covered under Apple's limited warranty" like my iMac's says. Does everyone elses only say PHONE SUPPORT?
Click to expand...

acfusion29 said:
That's what I thought... but my phone support has already expired for some reason :confused:

O well, never call them anyways. If I need a replacement, Rogers sends me one in 2-3 business days :)
Click to expand...
Apple made a change in the support model that started as of November 20, 2008. :(

Customers who purchased their iPhone 3G after November 20, 2008 will receive 90 days of unlimited complimentary support incidents from Apple. Customers who purchased the first generation iPhone or iPhone 3G before November 20, 2008 will continue to receive up to 2 years of technical support while the iPhone is subscribed to AT&T's wireless service. Online iPhone technical support will continue to be available at http://www.apple.com/support/iphone/

Dave
 
dave006 said:
Apple made a change in the support model that started as of November 20, 2008. :(

Customers who purchased their iPhone 3G after November 20, 2008 will receive 90 days of unlimited complimentary support incidents from Apple. Customers who purchased the first generation iPhone or iPhone 3G before November 20, 2008 will continue to receive up to 2 years of technical support while the iPhone is subscribed to AT&T's wireless service. Online iPhone technical support will continue to be available at http://www.apple.com/support/iphone/

Dave
Click to expand...

Well, I did buy it before November 20, 2008... but I'm also in Canada. So the subscribed to AT&T thing doesn't apply to me.
 
Not quite 2 years

So this is odd

I have a 3G bought on the first day at Apple---

Your product is eligible for complimentary phone support which is estimated to expire on April 13, 2010.

So I am not even at 2 years. I purchased mine on 7/11/2008
 
diamond.g said:
Nope that means that you can call and ask for help on how to do things on the iphone for free, but any repairs will cost you. Mine shows something similar (out of warranty but free phone support).
Click to expand...

I have the same issue, bought in August 2008, now it says only phone support but through August 2010. I never bought the Apple Care. question is, why are they no longer listing my warranty status in case I need to exchange the iphone?
 
Just an fyi, since I perceive some possible misunderstanding here. The "complimentary phone support" date listed on Apple's warranty page is not the same as your hardware warranty date. I purchased an iphone from AT&T around Christmas and recently gotten around to checking the warranty on my phone, which according Apple's website showed "complimentary...etc" coverage until late 2010. Finding this rather curious, I called Applecare to make certain. The CSR read off my warranty expiration date and it fell in-line with my purchased date and is only one year coverage.

The two years complimentary phone support, is just that - phone support - as explained by dave006. So if you are on the fence about purchasing Applecare for your phone and not sure, I suggest you call in before your true warranty period lapse.
 
goodthyme, that makes sense, however I don't understand why Apple wouldn't simply list both a warranty expiration date (of one year from date of purchase) and a phone support expiration date (two years). would certainly clear up the confusion as far as I'm concerned.
 
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