My iPhone Applecare was extended by itself

Discussion in 'iPhone' started by angemon89, Feb 20, 2009.

  1. angemon89 macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #1
    Just now I was checking the warranty of my iMac and iPhone to add their Applecare expiration dates to my iCal, and I noticed that my iPhone Applecare was extended by itself.

    Back in December the Apple store replaced my iPhone because it wouldn't recognize clicks I made from my iPhone headphones. When I check my SN on Apples support page, it says that the warranty is valid until December 2010 (that's 2 years after the day it got replaced). It's like I got extended Applecare from the day I got my replacement phone.

    Anyone else ever have this happen to them?
     
  2. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #2
    Yeah. It's standard procedure if you receive an actual replacement. They do that with Macs with AppleCare too.


    Original iPhone purchased June 29, 2007
    AppleCare purchased June 29, 2007

    Original iPhone replaced December 12, 2007 (this was a replacement, new, sealed in box not a refurb)
    Replacement iPhone's AppleCare expiration date December 12, 2009

    Also,

    Original MacBook Core Duo purchased October 16, 2006
    AppleCare purchased October 16, 2006

    Original MacBook replaced January 23, 2007 (this was a replacement, new, sealed in box not a refurb)
    Replacement MacBook's AppleCare expiration date January 23, 2010
     
  3. angemon89 thread starter macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #3
    Standard procedure to extend it for 2 years?

    I mean that's pretty awesome if they do extend the Applecare for 2 years, but 1 year just makes more sense if they extend it at all.
     
  4. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #4
    Yes. You just got me curious about mine so I checked, Aug 5th of 2010... must have been exactly 2 years since I had my 3G replaced. What gives? Can someone check who has NEVER had their 3G replaced and does NOT have applecare? you can check here: https://selfsolve.apple.com/GetWarranty.do
     
  5. dZp macrumors 6502a

    dZp

    Joined:
    Mar 29, 2006
    #5
    3G never replaced / no AppleCare
    Sadly. No surprise. 1 year only.
     
  6. nikhsub1 macrumors 68000

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #6
    It's what I thought... I wonder though if those of us with replacements really get 2 years or warranty or, if it is a mistake?
     
  7. angemon89 thread starter macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #7
    My guess is that it's a mistake. I always thought that your original warranty got transferred over to your replacement Mac/iPod/iPhone.

    But in our case, it was renewed AND extended for 2 years.
     
  8. jc808 macrumors newbie

    Joined:
    Oct 3, 2008
    #8
    Bought in Aug 08, apple care until Aug 10, never replaced!
     
  9. Iphonelvr macrumors member

    Joined:
    Nov 26, 2008
    #9
    Bought July 28 2008
    Replaced Nov 21 2008
    Applecare until July 28 2010

    Mine didn't start over.
     
  10. jonjames macrumors regular

    Joined:
    Feb 20, 2009
    #10
    it says that
    2. Warranty information about your iPhone

    Your product is eligible for complimentary phone support which is estimated to expire on October 21, 2010.


    does that mean they will replace it until then or just trouble shoot it til them because i dont have apple care but have had my phone replaced
     
  11. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #11
    You still get the 1-year limited warranty of the replacement product though. I don't think this happens when they swap out your product for a refurb.
     
  12. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #12
    Nope that means that you can call and ask for help on how to do things on the iphone for free, but any repairs will cost you. Mine shows something similar (out of warranty but free phone support).
     
  13. kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Cabin by a lake with snow softly falling
    #13
    The warranty end is supposed to stay the same, even with a replacement.

    The only exception is if you get a replacement within (I forget, 30 or 90 days) of the end, the warranty is extended for (30 or 90) days.

    Would have to look it up on the Apple website to be sure of the time period.
     
  14. lazyrighteye macrumors 68000

    lazyrighteye

    Joined:
    Jan 16, 2002
    Location:
    Denver, CO
    #14
    Original 3G + no Apple care = standard 1 year support, for me.

    Wait, check that.
    Purchased Nov. 11, 2008.
    'Complimentary phone support' estimated to expire on Nov. 09, 2010.
    So, duh, that's 2 years.
    Is that 'normal?'
    I thought it was 1 year...
     
  15. glassx macrumors member

    Joined:
    Mar 9, 2007
    #15
    same thing happened to me, bought it at at&t store on 7/30/08 applecare expires 7/30/10 never purchased applecare extension
     
  16. angemon89 thread starter macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #17
    Something I just realized, why does it only say it's eligible for complimentary PHONE SUPPORT, and not "covered under Apple's limited warranty" like my iMac's says. Does everyone elses only say PHONE SUPPORT?
     
  17. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
    #18
    That's what I thought... but my phone support has already expired for some reason :confused:

    O well, never call them anyways. If I need a replacement, Rogers sends me one in 2-3 business days :)
     
  18. dave006 macrumors 68020

    Joined:
    Jul 3, 2008
    #19
    Apple made a change in the support model that started as of November 20, 2008. :(

    Customers who purchased their iPhone 3G after November 20, 2008 will receive 90 days of unlimited complimentary support incidents from Apple. Customers who purchased the first generation iPhone or iPhone 3G before November 20, 2008 will continue to receive up to 2 years of technical support while the iPhone is subscribed to AT&T's wireless service. Online iPhone technical support will continue to be available at http://www.apple.com/support/iphone/

    Dave
     
  19. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
    #20
    Well, I did buy it before November 20, 2008... but I'm also in Canada. So the subscribed to AT&T thing doesn't apply to me.
     
  20. Aaleck macrumors 6502a

    Aaleck

    Joined:
    Oct 11, 2007
    Location:
    Michigan, USA
    #21
    Bought mine July 19, 2008... Was replaced like a week and a half ago... Expires July 19, 2009

    Mine never reset...
     
  21. lovetheduns macrumors regular

    Joined:
    Jul 12, 2008
    #22
    Not quite 2 years

    So this is odd

    I have a 3G bought on the first day at Apple---

    Your product is eligible for complimentary phone support which is estimated to expire on April 13, 2010.

    So I am not even at 2 years. I purchased mine on 7/11/2008
     
  22. citivolus macrumors 6502a

    Joined:
    Sep 19, 2008
    #23
    I have the same issue, bought in August 2008, now it says only phone support but through August 2010. I never bought the Apple Care. question is, why are they no longer listing my warranty status in case I need to exchange the iphone?
     
  23. goodthyme macrumors newbie

    Joined:
    Feb 23, 2009
    #24
    Just an fyi, since I perceive some possible misunderstanding here. The "complimentary phone support" date listed on Apple's warranty page is not the same as your hardware warranty date. I purchased an iphone from AT&T around Christmas and recently gotten around to checking the warranty on my phone, which according Apple's website showed "complimentary...etc" coverage until late 2010. Finding this rather curious, I called Applecare to make certain. The CSR read off my warranty expiration date and it fell in-line with my purchased date and is only one year coverage.

    The two years complimentary phone support, is just that - phone support - as explained by dave006. So if you are on the fence about purchasing Applecare for your phone and not sure, I suggest you call in before your true warranty period lapse.
     
  24. citivolus macrumors 6502a

    Joined:
    Sep 19, 2008
    #25
    goodthyme, that makes sense, however I don't understand why Apple wouldn't simply list both a warranty expiration date (of one year from date of purchase) and a phone support expiration date (two years). would certainly clear up the confusion as far as I'm concerned.
     

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