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My iPhone has just passed away. IOS 6 killed it

P

PleasePleaseHel

macrumors newbie
Original poster
Sep 23, 2012
2
0
I downloaded IOS 6 to my iPhone 4, 8gb. That was about 6 hours ago. Since then the iPhone has not worked at all. It can't even switch on or off. There is just a black screen and a white Apple logo that flashes on and off every few seconds. I've tried rebooting. I've tried restoring it via iTunes and my Macbook. When I attempt to restore it seems to be working and then you get an error message at the end saying it is not suitable 'for this build' or words to that effect.

My iPhone is dead. I had only had it for about 3 weeks.

Does anyone have any suggestions
 
Buy an iphone 5? The fact that you had a 4 means you were eligible for an upgrade by now
 
PleasePleaseHel said:
I downloaded IOS 6 to my iPhone 4, 8gb. That was about 6 hours ago. Since then the iPhone has not worked at all. It can't even switch on or off. There is just a black screen and a white Apple logo that flashes on and off every few seconds. I've tried rebooting. I've tried restoring it via iTunes and my Macbook. When I attempt to restore it seems to be working and then you get an error message at the end saying it is not suitable 'for this build' or words to that effect.

My iPhone is dead. I had only had it for about 3 weeks.

Does anyone have any suggestions
Click to expand...

Throw it into DFU mode and try? That or recovery mode is all that comes to mind at the moment.

hasanahmad said:
Buy an iphone 5? The fact that you had a 4 means you were eligible for an upgrade by now
Click to expand...

No, not necessarily. He has an 8GB iPhone, which means he got it when the 4S launched.
 
Put your iPhone into DFU mode (Google it)

Download the correct iOS 6 software for your particular iPhone from here.
(This website simply provides accessible download links direct from Apple's servers)

Go into iTunes, press and hold alt (option) if you're on a Mac, or shift if you're on Windows, and click the RESTORE button.

A finder window should pop up.

Navigate to the .ipsw you just downloaded from the link above, and click it.

The iPhone should restore correctly.
 
hasanahmad said:
Buy an iphone 5? The fact that you had a 4 means you were eligible for an upgrade by now
Click to expand...

Since it is the 8 GB model he probably isn't eligible since the 8 GB model didn't come out until the 4S came out. But, it does mean he should still be under warranty. Go to the apple store and get it replaced.
 
I had the same issue with my iPad 3 when I tried updating to iOS 6. After some hours it suddenly worked, I think it was something with the Apple servers. Also, try restarting your computer and you iPhone, maybe that helped too.
 
hasanahmad said:
Buy an iphone 5? The fact that you had a 4 means you were eligible for an upgrade by now
Click to expand...

quagmire said:
Since it is the 8 GB model he probably isn't eligible since the 8 GB model didn't come out until the 4S came out. But, it does mean he should still be under warranty. Go to the apple store and get it replaced.
Click to expand...

From the OP:

I had only had it for about 3 weeks.
Click to expand...
 
as others have stated, start your phone is DFU mode. connect your phone to your mac or pc w/ itunes open, then enter dfu (basially hold power and home and count to 10, release the power button and continue to hold the home button and count to 7). itunes should give you a message that phone is in recovery mode. recover / restore through itunes.
 
If you have used tiny umbrella before, you have to go in and change the host file,This will fix the error.
 
PleasePleaseHel said:
I bought a brand new phone on contract with the company Orange (UK)
Click to expand...

In which case it's still under warranty with Apple. If you have an Apple store within reasonable distance then you should make an appointment at the Genius Bar. They will swap it out for with another phone all be it from their brown box warranty stock. They may well update it for you too to iOS 6. That would be the best thing to do IMHO.
 
Mr.C said:
In which case it's still under warranty with Apple. If you have an Apple store within reasonable distance then you should make an appointment at the Genius Bar. They will swap it out for with another phone all be it from their brown box warranty stock. They may well update it for you too to iOS 6. That would be the best thing to do IMHO.
Click to expand...

No, it isn't, because he bought it from Orange rather than Apple.

This works differently in the EU.
 
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