so yesterday I tried to sync my phone to my laptop but I had issues with my laptop (hp windows8) with some updates to where my iPhone was not being seen all together. but after chatting with HP they got me to a point where my iPhone was recognized on my laptop but I when I opened iTunes it still was not being seen? I uninstalled then reinstalled all apple software on my laptop and it still didn't work? you guys have any ideas? I need to back up my phone????