I love my 7 screen, I'm miserable. I've never done any hacks on my phone. I've also not installed the upgrade. The phone battery never took a full charge and it would get quite hot if I was on a long call. Last night I wasn't using it and it got very very hot. It had a good (not full) charge but this morning it showed the battery was in the red, a faint screen. I plugged it into the charger cord (I never use the computer). An hour and a half later, it will not come on at all, even with a boot. It is slightly warm. I would like to get it on long enough to transfer all the photos, but that may not happen. Q= 1) Are people getting both the 5 and 7 screens when they get a new Iphone these days? I loved the photographic quality of my screen. 2) Is it true they can pull out the sim card so I don't lose all my photos and address book work, etc. if they give me a new phone? 3) this kind of coverage is still covered in the first year, yes? I got my phone at Apple during the first week it was available. 4) do i need to make an appt for this?