I have tried everything I can find online. I have tried multiple computers, usb cords, and usb hubs. The same thing just continues to have the little cord on the black screen. I plug into my computer and iTunes says it can't be updated and it needs to be restored to factory settings but I continue to get error message 9. Seriously so friggin frustrating. Anyone know how to fix? If its a basic suggestion, I have probably tried it.