My iPhone X is stuck in Recovery mode and its making me crazy! Help

Discussion in 'iPhone' started by fenway0823, Nov 11, 2017.

  1. fenway0823 macrumors newbie


    Oct 27, 2017
    I have tried everything I can find online.

    I have tried multiple computers, usb cords, and usb hubs. The same thing just continues to have the little cord on the black screen. I plug into my computer and iTunes says it can't be updated and it needs to be restored to factory settings but I continue to get error message 9.

    Seriously so friggin frustrating. Anyone know how to fix? If its a basic suggestion, I have probably tried it.
  2. Docd62 macrumors regular

    Sep 20, 2012
    Have you tried putting it dfu mode?
  3. fenway0823 thread starter macrumors newbie


    Oct 27, 2017
    i keep trying but I don't think I'm successful as the damn connect to itunes screen is still there.
  4. Docd62 macrumors regular

    Sep 20, 2012
    Wish I could be more help but I haven’t had to use dfu recovery in several years. If you can’t do dfu I think Apple will be your only help.
  5. Shadowbech macrumors 601

    Oct 18, 2011
    Apple iPhone World
    It sounds like it is losing connections, since error 9 is usually the USB connection issues. I've had this issue on my iPhone 7 Plus out of the box. iTunes kept giving me an error. I took it to genius to see if they can fix it. They tried restoring it but no go. So they gave me a new one.

    Take it to apple and show them the issue, see if they can try to fix it using their computer, and if not, they will likely replace it.
  6. ninjaguy macrumors newbie

    Nov 11, 2017
    I had a similar issue last week, except it gave me error 3. I tried putting it in DFU mode but had no luck with it. Ended up just returning it and not bothering to get another X.
  7. sjperformance macrumors 6502


    Oct 7, 2013
    Miami 305
    Happened to me too when I received my X last Friday. I was bummed out since this had never happened to me on an iPhone release day. All the new better computers in my office kept on giving me same error. It went into DFU mode and nothing. I decided to wait till I got home. Used a different Apple cable. Used a dell laptop and first 3 times same error. I had given up and scheduled a Genius Bar appointment. I then just force restarted the phone back to back like 6 times in row. Started the process again. Went to shower and when I came back it worked! Backed up from my iPhone 7 back up and phone has been working great since then.
  8. jstephens1 macrumors newbie

    Nov 3, 2017
    Sounds crazy but I had the same issue. I was using my cord that came with my iPhone 7. I switch to the cable that came with the X and it restored the first time
  9. daijholt macrumors 65816


    Jun 14, 2013
    Wales, UK
    Had this issue with an 8 Plus. Tried several cables at home and nothing. Tried when I got to work the next morning and voila!

    Not sure what causes the issue to be honest.
  10. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Did you actually check that you had the latest iTunes? That is often overlooked in the excitement of getting a new iPhone setup.

    Steps for DFU Mode:
    1. Update to latest iTunes version on your computer FIRST
    2. Connect Your iPhone to your Computer using the Lightning Cable
    3. Launch iTunes and make sure that your iPhone shows up in the list of devices
    4. Make Sure your iPhone is switched ON
    5. Next, Press the Volume UP button followed immediately by the Volume DOWN button
    6. Now, Press and hold the Side or Power button until the iPhone screen turns black
      1. Your screen should stay black, if not go through the previous steps again
    7. Release the Side or Power button and press down both the Side or Power button AND Volume DOWN button together for 5 seconds or so
    8. After 5 seconds, release the side or power button but keep pressing the Volume Down button
    9. Give it a few seconds, around 10, till iTunes recognizes the DFU mode and check that your screen remains black
    10. If you successfully entered the DFU Mode on your device, you see a message that “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.”
      1. If not, repeat these steps
    If you do not see a black screen, you are not in DFU Mode. Please run through these steps again.


Share This Page

9 November 11, 2017