My iPod touch thinks that the off button is always being held down.

Discussion in 'iPod touch' started by jolshwar, Aug 10, 2008.

  1. jolshwar macrumors newbie

    Joined:
    Oct 4, 2007
    #1
    My iPod Touch (32gb July 08) has started to think that the off button is always being held down and the off button has ceased to function normally. So it will turn itself on then off and keep repeating this process till the battery runs out. If I plug it in to the mains power it will turn on OK but as soon as I unplug it and it remains inactive for about five seconds it will turn off and the whole loop will start again. Its still in waranty but I am currently abroard and cant get to an apple store any suggestions?
     
  2. nhyde macrumors newbie

    Joined:
    Aug 7, 2008
    Location:
    Wisconsin
    #2
    Seeing as you just bought it, take it to an Apple store.
     
  3. aethelbert macrumors 601

    Joined:
    Jun 1, 2007
    Location:
    Chicago, IL, USA
    #3
    Wow, did you even read his post? That isn't an option and it was clearly stated that he CANNOT take it to an Apple store...

    To the OP: if you go online and search for an authorized service provider near you (they're everywhere in the world), you can use your warranty there. AppleCare works worldwide, so there's not an issue with your warranty. I'm 99% certain that you have a hardware problem that you can't fix yourself. However, if you haven't already done so, try restoring just to make sure that it isn't an unlikely software glitch. If you're not near a service provider, you'll have to wait until you are able to get to one. Good luck.
     
  4. 4DThinker macrumors 68020

    Joined:
    Mar 15, 2008
    #4
    I don't have an Apple store in my town, so when my 1st Touch failed I simply filled out a Service request (Start HERE) and within a few days they sent a pre-paid mailer with instuctions. I sent it to them, and within a week or so I had a new Touch shipped back to me.
     
  5. Ivan P macrumors 68030

    Ivan P

    Joined:
    Jan 17, 2008
    Location:
    Home
    #5
    I'm sorry to hear that, I know you'll want to use your iPod but it may be best just waiting until you are able to take it to an Apple Store. It looks as if it has a serious problem, and I believe Apple does replace items that do things like that.
     
  6. lozanoj83 macrumors 6502a

    lozanoj83

    Joined:
    Mar 5, 2006
    Location:
    Southern California
    #6
    since youre abroad, try checking if the country youre in has an Apple store. Also if youre staying in that country for a while, fire up a service request to make them send u a replacement to that address which you are in right now.

    https://selfsolve.apple.com/GetWarranty.do
     

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