My iTunes WiFi songs lost

Discussion in 'iPod touch' started by hansvon, Aug 2, 2008.

  1. hansvon macrumors member

    Joined:
    Jan 18, 2008
    #1
    So I bought an album off the WiFi store, the only album I've bought in this method so far, and I connected it to the computer aaaaaand....it's gone. It's not in my library, nor is it my iPod.

    Help?
     
  2. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #2
    Same thing happened to me.

    When you get your receipt for the album file a problem report and Apple will refund you, or give you a credit for the album.
     
  3. mekopolis macrumors regular

    Joined:
    Feb 10, 2008
    #3
    yep, same thing happened to me
    hopefully you have the emailed receipt/order # for it,
    email apple and they will respond within 48 hours, with amazing customer service [not sarcastic, it was amazing service]
    they will appologize for the inconvience, give you a credit, lecture you on backing up your transferred purchases, and send you a customer service review in a week

    i would imagine they can only do this so many times
    but remember

    Always back up your wifi Purchases because if you dont, they will disappear
     
  4. dasikes macrumors 6502a

    dasikes

    Joined:
    Jul 10, 2008
    Location:
    Alabama
    #4
    Have you checked for purchases (Store>Check for Purchases...)?

    That'll be the first thing Apple will ask you to do.
     
  5. hansvon thread starter macrumors member

    Joined:
    Jan 18, 2008
    #5
    Alright, well, I've recovered a couple songs that I purchased individually, but there is still a whole album that's not showing up :(
     

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