My lucky day.

Discussion in 'MacBook Pro' started by davidjearly, Sep 2, 2016.

  1. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #1
    Just wanted to share a positive experience I had with Apple today. I recently bought a used mid 2012 rMBP from another member on here. It worked well for a few months, and then started having the well documented graphics glitches and random restarts that plague some of the 2011-2012 models.

    I took it to the Apple store after speaking to AppleCare. I did not hold out much hope of anything other than another repair under the extended MacBook repair programme that is going on. I sat with the Genius and explained the issue. He looked into the history of the MacBook and the number/type of repairs it had been through. After a few minutes he called over a female colleague and said a few things to her that I didn't quite pick up. Seconds later, I'm being told that they are going to put this whole thing right and swap the machine out with a brand new, top line 15" rMBP with another year warranty to boot.

    So, here I am typing away on the 2015 2.5 GHz rMBP. Quite simply, and consistently, Apple provide me with the best customer service I receive from any company.
     
  2. Patcell macrumors 6502

    Joined:
    Aug 8, 2016
    Location:
    Bergen County, NJ
    #2
    Congrats man! Cannot beat that experience...
     
  3. jerryk macrumors 68020

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #3
    Congrats. I have a 2015 rMBP 15 with dGPU and so far no issues with the graphics.
     
  4. andreyush macrumors 6502

    andreyush

    Joined:
    Oct 24, 2015
    #4
    I am wondering...If I am using just my integrated graphics card...Is it possible to have this issue on my macbook?
     
  5. Toutou macrumors 6502a

    Toutou

    Joined:
    Jan 6, 2015
    Location:
    Prague, Czech Republic
    #5
    Pretty cool if you ask me. :cool: Enjoy!
     
  6. tubeexperience macrumors 68030

    Joined:
    Feb 17, 2016
    #6
    You should thank Scotland, not Apple.

    Scotland has very strict consumer protection laws.

    No way would something like this happened in the US.
     
  7. croco_dile macrumors regular

    Joined:
    Jun 3, 2016
    #7
    Wow, Apple's customer service is still unbeatable... and its probably the one area no competition has caught up.
     
  8. davidjearly thread starter macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #8
    Don't get me wrong, we do have good consumer protection over here. But that's the beauty of this, I thought I would have to go down that road to get service (which can involve a significant battle trying to demonstrate a burden of proof), but I didn't. It didn't come into it. I didn't have to make any claim on that basis. This was just solid customer satisfaction.

    The staff I dealt with did say this was the best part of their job.
     

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