My Mac keeps restarting because of a problem

Discussion in 'MacBook Pro' started by campahaos, Jan 29, 2016.

  1. campahaos macrumors newbie

    Joined:
    Jan 29, 2016
    #1
    Hi there, so recently my Macbook has been having some problems. The last few days it's been going black with a message stating "your mac has restarted because of a problem." Any ideas on how to fix this?

    I'm using a 15" Macbook Pro Retina Late 2013 on El Capitan 10.11.3

    Here is the report below:

    Anonymous UUID: E4384254-B838-3597-0844-E471489B5127

    Fri Jan 29 12:06:45 2016

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff80125d255a): Kernel trap at 0xffffff8012586c53, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000030, CR3: 0x000000016c4910e2, CR4: 0x00000000001627e0
    RAX: 0x0000000000000030, RBX: 0xffffff8018300900, RCX: 0x0000000000000030, RDX: 0x0000000000000000
    RSP: 0xffffff811dd8bbe0, RBP: 0xffffff811dd8bc10, RSI: 0x000000003b778ca2, RDI: 0xffffff80175d1c18
    R8: 0xffffff80364d9800, R9: 0x0000000000000001, R10: 0xffffff8033007400, R11: 0x0000000000000000
    R12: 0x00000000001cf830, R13: 0xffffff8016cea000, R14: 0xffffff80175d1c18, R15: 0xffffff7f80000000
    RFL: 0x0000000000010207, RIP: 0xffffff8012586c53, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1

    Backtrace (CPU 2), Frame : Return Address
    0xffffff811dd8b870 : 0xffffff80124df792
    0xffffff811dd8b8f0 : 0xffffff80125d255a
    0xffffff811dd8bad0 : 0xffffff80125f0233
    0xffffff811dd8baf0 : 0xffffff8012586c53
    0xffffff811dd8bc10 : 0xffffff8012589278
    0xffffff811dd8bc30 : 0xffffff80125893f7
    0xffffff811dd8bc80 : 0xffffff801256d7f3
    0xffffff811dd8bcf0 : 0xffffff8012574213
    0xffffff811dd8bd30 : 0xffffff8012573f30
    0xffffff811dd8bd60 : 0xffffff801256bdba
    0xffffff811dd8bda0 : 0xffffff8012564fbe
    0xffffff811dd8beb0 : 0xffffff801255a34c
    0xffffff811dd8bee0 : 0xffffff80124d6306
    0xffffff811dd8bf10 : 0xffffff80125bcd2a
    0xffffff811dd8bfb0 : 0xffffff80125f0a56

    BSD process name corresponding to current thread: com.apple.WebKit

    Mac OS version:
    15D21

    Kernel version:
    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64
    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C
    Kernel slide: 0x0000000012200000
    Kernel text base: 0xffffff8012400000
    __HIB text base: 0xffffff8012300000
    System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

    System uptime in nanoseconds: 2536887389554
    last loaded kext at 4113101738: com.apple.filesystems.ntfs 3.13 (addr 0xffffff7f9316a000, size 401408)
    last unloaded kext at 105773341535: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f944ea000, size 40960)
    loaded kexts:
    com.Cycling74.driver.Soundflower 2
    com.apple.filesystems.ntfs 3.13
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AGPM 110.20.22
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHDA 272.51.3
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
    com.apple.driver.AppleIntelHD5000Graphics 10.1.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleCameraInterface 5.41.0
    com.apple.driver.AppleIntelFramebufferAzul 10.1.2
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleBacklight 170.8.8
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.AppleUSBCardReader 3.7.1
    com.apple.driver.AppleUSBTCButtons 245.4
    com.apple.driver.AppleUSBTCKeyboard 245.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.AirPort.Brcm4360 1020.17.1a1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 272.51.3
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOSurface 108.0.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
    com.apple.iokit.IOBluetoothFamily 4.4.3f4
    com.apple.driver.CoreCaptureResponder 1
    com.apple.driver.AppleHDAController 272.51.3
    com.apple.iokit.IOHDAFamily 272.51.3
    com.apple.iokit.IOAudioFamily 204.3
    com.apple.vecLib.kext 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.12.6
    com.apple.iokit.IOAcceleratorFamily2 205.1
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.12.6
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.driver.AppleUSBMultitouch 250.5
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.CoreStorage 517.20.1
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 5.1.0
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.18f15
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
    Bluetooth: Version 4.4.3f4 16616, 3 services, 18 devices, 1 incoming serial ports
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Microsoft Nano Transceiver 1.1
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
     
  2. JohnDS macrumors 65816

    Joined:
    Oct 25, 2015
  3. joe-h2o macrumors 6502a

    Joined:
    Jun 24, 2012
    #3
    What you see there is called a Kernel Panic and it is often caused by a software problem that involves things that access your hardware/drivers like things that hook into your sound drivers, a buggy USB device like an older printer, or just a plain hardware problem like bad RAM or a failing drive.

    Is there anything that you do that triggers it, like plugging in a USB device, or moving the machine and wiggling a cable that might be loose, or using a particular piece of software, or a particular browser extension?
     
  4. JohnDS, Jan 29, 2016
    Last edited: Jan 29, 2016

    JohnDS macrumors 65816

    Joined:
    Oct 25, 2015
    #4
    Yes. It is a kernel panic and the panic log suggests that it is caused by the SoundFlower driver which is why I suggested uninstalling SoundFlower.
     
  5. joe-h2o macrumors 6502a

    Joined:
    Jun 24, 2012
    #5
    Well, I suspect sound flower too, given its history of being a bit wonky, but you never know! (ok, you're likely 100% right)
     
  6. pacoloco2k macrumors newbie

    Joined:
    Apr 29, 2011
    #6
    Hello,

    Just ran into your post. I'm currently having my Imac restarting on me every time I turn it on. Any advice on how to obtain an report without the Mac restarting on you? Currently using an 2009 Imac - Yosemite. Thanks
     
  7. campahaos thread starter macrumors newbie

    Joined:
    Jan 29, 2016
    #7
    Hi so thank you for the advice. I uninstalled sound flower and it seems to have been working for a while however it's been shutting off again and I have no idea why. Here's the log:


    Anonymous UUID: E4384254-B838-3597-0844-E471489B5127

    Tue Feb 2 00:32:26 2016

    *** Panic Report ***
    panic(cpu 3 caller 0xffffff800dbd255a): Kernel trap at 0xffffff800db86c53, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000030, CR3: 0x0000000010d34000, CR4: 0x00000000001627e0
    RAX: 0x0000000000000030, RBX: 0xffffff8013a307c0, RCX: 0x0000000000000030, RDX: 0x0000000000000000
    RSP: 0xffffff911b34beb0, RBP: 0xffffff911b34bee0, RSI: 0x000000003b778ca2, RDI: 0xffffff8012abcb80
    R8: 0xffffff8020bd53ff, R9: 0x0000000000000bdc, R10: 0xffffff8020bd5518, R11: 0x00000000000008c2
    R12: 0x0000000000073706, R13: 0xffffff8012283000, R14: 0xffffff8012abcb80, R15: 0xffffff7f80000000
    RFL: 0x0000000000010203, RIP: 0xffffff800db86c53, CS: 0x0000000000000008, SS: 0x0000000000000000
    Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 1

    Backtrace (CPU 3), Frame : Return Address
    0xffffff911b34bb40 : 0xffffff800dadf792
    0xffffff911b34bbc0 : 0xffffff800dbd255a
    0xffffff911b34bda0 : 0xffffff800dbf0233
    0xffffff911b34bdc0 : 0xffffff800db86c53
    0xffffff911b34bee0 : 0xffffff800db77d02
    0xffffff911b34bf30 : 0xffffff800db82a96
    0xffffff911b34bfb0 : 0xffffff800dbccf77

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    15D21

    Kernel version:
    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64
    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C
    Kernel slide: 0x000000000d800000
    Kernel text base: 0xffffff800da00000
    __HIB text base: 0xffffff800d900000
    System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

    System uptime in nanoseconds: 925719605490
    last loaded kext at 4816174821: com.apple.filesystems.ntfs 3.13 (addr 0xffffff7f8e6a2000, size 401408)
    last unloaded kext at 173732387399: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8fae0000, size 40960)
    loaded kexts:
    com.apple.filesystems.ntfs 3.13
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 110.20.22
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleHDA 272.51.3
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
    com.apple.driver.AppleIntelHD5000Graphics 10.1.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleBacklight 170.8.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleCameraInterface 5.41.0
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleIntelFramebufferAzul 10.1.2
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.AppleUSBCardReader 3.7.1
    com.apple.driver.AppleUSBTCButtons 245.4
    com.apple.driver.AppleUSBTCKeyboard 245.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.AirPort.Brcm4360 1020.17.1a1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 272.51.3
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOSurface 108.0.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
    com.apple.iokit.IOBluetoothFamily 4.4.3f4
    com.apple.driver.CoreCaptureResponder 1
    com.apple.driver.AppleHDAController 272.51.3
    com.apple.iokit.IOHDAFamily 272.51.3
    com.apple.iokit.IOAudioFamily 204.3
    com.apple.vecLib.kext 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.12.6
    com.apple.iokit.IOAcceleratorFamily2 205.1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.12.6
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.AppleUSBMultitouch 250.5
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.CoreStorage 517.20.1
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 5.1.0
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.18f15
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
    Bluetooth: Version 4.4.3f4 16616, 3 services, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Microsoft Nano Transceiver 1.1
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
     

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