my mac says my mic has no input controls when I'm using PreSonus audiobox

[soundbound]

I've have a Shure microphone and a PreSonus USB Audiobox. The mic is plugged into the audiobox, I've changed the settings on Garageband to Audiobox input. When I change the input to Audiobox on my mac Soubd Preferences it says "this device has no input controls". Garageband doesn't pick up the mic at all. I admit to not knowing a lot about this game, is there something simple I'm missing?
Thanks for any help you have to offer

 

[jackerin]

The "no input controls" is normal with audio interfaces that have physical audio controls (gain, phantom power on/off etc).

Your problem could be caused by many different things like bad cable, not using phantom power on a mic that needs it, wrong track settings in Garageband and so on.

 

[soundbound]

Hmmm. Checked the cable, it's fine. The mic definitely doesn't need phantom power. My mac is not giving me input control, regardless of whether I've opened garageband.
Thanks for your reply, any other ideas? It's driving me a bit nuts, feels like it should be simple.

 

[Cox Orange]

try going to the utility folder and open a programm called "audio-midi-konfiguration" (I do not know the exact english naming on your mac). Maybe you find that there is a setting to be changed.

 

[jackerin]

In the sound preferences on audio in, does it have an audio gauge so you can check if it's reacting to input?

Here is my audio prefs with a Firewire interface, when I send it signal from my keyboard you can see it reacting, showing blue.

 

[soundbound]

No, the audio gauge isn't showing anything, it just says that the device has no input controls. (The volume control gauge doesn't even come up)
I checked the audio midi configuration and again, while my computer recognises the audiobox, it won't let me choose "use this device for sound input" in the action pop up menu. Is this a driver issue?
Thanks so much for your help, I really appreciate your ideas.