My MacBook Air is on its 4th hard drive

Discussion in 'MacBook Air' started by cbwillow, Nov 9, 2010.

  1. cbwillow macrumors newbie

    Joined:
    Nov 9, 2010
    #1
    So in the past 6 months, my hard drive has been replaced 3 times on my early 2008 MacBook Air. Unsurprisingly, I just put it in the mail again today with it booting to the question mark folder. I think this is the hard drive again because I could boot from an external drive, but I couldn't access the drive to repair the permissions or reinstall the OS.

    I have lost faith in this particular machine, and I am afraid my professors are growing weary of the my-computer-just-broke excuse even though I have documentation. How do I approach apple about getting this machine replaced? Also, since I was never planning on getting another MacBook Air, what are the chances that I can convince Apple to give me a credit on a different computer? The Air just wasn't designed for the amount of use I put on it.

    For the record, I have Apple Care, It is the original MacBook Air (early 2008) with 1.6 GHz processor and the 80 GB drive.

    Thanks in advance for any help.
     
  2. hcho3 macrumors 68030

    Joined:
    May 13, 2010
    #2
    How did you place an order to repair your MBA?
    Are you talking to tech department?
     
  3. tigres macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #3
    Here is my advice.
    Take it in to your local apple store. Tell them that this is the 4th repair for the same problem, and you would like a replacement.

    Same thing happened on my wife's macbook 2007. 3 hard drive replacements, and the manager offered me a new machine.

    I really think they have some sort of "lemon" internal policy. Lastly, don't loose faith in that product, I have hardly ever heard of MBA drives going bad, and lastly- get an SSD.

    Good luck, I bet 9/10 you'll walk out with a new product.
     
  4. cbwillow thread starter macrumors newbie

    Joined:
    Nov 9, 2010
    #4
    Sorry, I really intended to imply that I am losing faith in that particular machine not MBAs as a whole. However, I bought a 3G iPad when they came out so I not longer need the portability of the Air.

    My intention was to get 15 inch MacBook Pro with a ssd first time it crashed after applecare expired (I was hoping the prices had become reasonable for ssd by then. I am a college student). However, I am wondering if apple will give me a credit towards a Pro if I explain this situation to them.

    As far as the shipping goes, I took it to the Apple Store, but they were under construction and insisted on shipping it off.
     
  5. tangobob macrumors newbie

    Joined:
    Oct 26, 2010
    #5
    It seems that replacing the hard drive isn't solving the problem. The unit needs a new logic board either the connector or controller is shot.
     
  6. fyrefly macrumors 6502a

    Joined:
    Jun 27, 2004
    #7
    I agree with tigres.

    Instead of complaining here, go into an Apple Store and/or get a supervisor on the phone at Applecare, and explain that the same part has faulted 4 times.

    The Apple policy is usually 3 replacements on the same part = replacement.

    They've give you a BRAND NEW MBA (current gen).

    If you ask SUPER NICE, they'll probably let you upgrade to a MBP 9and pay some money for the difference in price).

    Post back with your results!
     
  7. cbwillow thread starter macrumors newbie

    Joined:
    Nov 9, 2010
    #8
    I wasn't complaining. I was trying to figure out how to get this accomplished.

    To answer my questions for others, the way to get you computer replaced is to direct ask for a replacement either by calling Apple Care or in the Apple Store, and if you have had issues like this, they be very pleasant about replacing your computer. You have to directly ask the question or they won't do it.

    They do allow you to "upgrade" your replacement computer.

    I received a credit towards a 15 inch macbook pro. Unfortunately, it wasn't the 1799 I originally paid, but rather the replacement cost for a 13 inch MacBook Air (1299). In the end, I had to cover the 700 dollar difference between the replacement computer and the original Air. I am happy with the process overall though.
     
  8. Bluehinder macrumors member

    Joined:
    Jun 23, 2009
  9. lidador macrumors newbie

    Joined:
    May 31, 2012
    #10
    Very late question to add to this thread

    Is that 3 failures of the same component = replacement thing true? because I asked point blank about this after my 3rd hard drive failure in 6 months (2007 macbook 13" -- not air), and they said no, they never heard of anything like that. The failures occurred in 2009-early 2010 while I was still under 3 year AppleCare.

    If it's true and those asshats lied to my face, I am going to become way more upset with this company than I was before.
     
  10. dlimes13 macrumors 6502a

    dlimes13

    Joined:
    May 3, 2011
    Location:
    Perrysburg, OH
    #11
    It's not a set in stone rule that 3 repairs = replacement. It all depends on the Manager/Supervisor that you are working with. It's a case-by-case basis.

    GENERALLY speaking, yes it's roughly 3 times. Guaranteed? No.
     
  11. glen e macrumors 68030

    Joined:
    Jun 19, 2010
    Location:
    Ft Lauderdale
    #12
    In the car biz we start looking somewhere else if a component is replaced twice, why would you or the tech put in a third?
     
  12. lidador, May 31, 2012
    Last edited: May 31, 2012

    lidador macrumors newbie

    Joined:
    May 31, 2012
    #13
    so you're saying i shouldn't stick an ssd in there myself and turn this into a linux machine? (I have no copy of any version of Mac OS at hand)

    Edit: I talked someone at apple into replacing the hd a 4th time, after the warranty expired because there was a known problem with hd's in 2007 macbooks -- which I didn't find out about until the 4th failure. Escalated the case and asked about a replacement again (nicely!)

    At the 5th failure, they told me I should buy a new mac.
     
  13. njean777 macrumors 6502

    Joined:
    Oct 17, 2009
    #14
    Just walk in to the apple store and ask, nothing ill can come from asking. Just do not be rude and you may get what you seek.
     
  14. Puevlo macrumors 6502a

    Joined:
    Oct 21, 2011
    #15
    Well if he has't done it by now I think he's almost 2 years too late.
     
  15. lidador macrumors newbie

    Joined:
    May 31, 2012
    #16
    In fact, I asked several different people (genius bar, service people on the phone, one manager by email who got the 4th hd covered) at several different points while the whole saga was ongoing, but the response was basically always a flat "no, we don't do that." Hence my first astonished post to this thread.
     
  16. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #17
    I was thinking that myself. It's a 2008 model?!
     

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