My Macbook Experience

Discussion in 'Mac Basics and Help' started by msheldrick, Jul 24, 2008.

  1. msheldrick macrumors regular

    Joined:
    Mar 23, 2008
    #1
    Ok, this may be a long post.

    Someday in February i got my MacBook. When I unboxed it i saw that the display was a little cloudy, i didn't worry because i didn't want to make a fuss about it then about 2 months later the SuperDrive failed so I went to my local PowerHouse and got a replacement because the case around the SuperDrive had apparently sagged and blocked it off. That was fine, so i got my new MacBook home set it up, it had a remarkably better screen so i was happy. Then one day i woke up to turn it on and all I got was a grey screen. I got the laptop repaired because of a dead HDD, apart from losing school work it was okay. THEN around 2 weeks later i turned my Macbook on to find it powered on for around 2 seconds and powered back off, i rang AppleCare and it was arranged to be picked up. Today I got my replacement MacBook only to find that i have a red line in the middle of the screen running all the way down the screen, i'm ringing apple tomorrow to get it fixed.

    Here is the questions am i entitled to an upgrade? and am I experiencing extremely bad luck or has his happened to other people?
     
  2. Sherman Homan macrumors 6502

    Joined:
    Oct 27, 2006
    #2
    I haven't heard a string of bad luck like that since the 12" G3 iBooks! Apple does have a three strikes policy, you probably should look into it.
     
  3. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #3
    Are you able to tell me where to look because i can't find info in Google after searching "Apple Three Strikes Policy"
     
  4. Sherman Homan macrumors 6502

    Joined:
    Oct 27, 2006
    #4
    Back in the G3 iBook days, it was three strikes and it (the laptop) was out. I have a recent client with a MacBook Pro who got a replacement after three successive monitor deaths. Call AppleCare, be persistent and polite, they have been very responsive.
     
  5. msheldrick thread starter macrumors regular

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    Mar 23, 2008
    #5
    thanks for your help, i'll get back to you on what's happening
     
  6. Sherman Homan macrumors 6502

    Joined:
    Oct 27, 2006
    #6
    Please do, I would like to know if my experience is legit Apple policy. And good luck, you deserve to have a working 'Book!
     
  7. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #7
    They do have a lemon policy, but that is typically when getting the SAME machine repaired several times. Where the case here doesn't seem to be as such. If I read correctly, this is your 2nd Macbook since February.

    If I was you I would ask for a complete replacement. You are still under your 1 year Apple Warranty.

    Did you purchase the Applecare warranty as well? I would suggest doing that within the first year.
     
  8. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #8
    I didn't get applecare because it costs around $400 for it here! So I got a warranty offered by powerhouse instead
     
  9. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #9
    Now I haven't heard of a three-strike-policy by Apple, but that still doesn't mean that it doesn't exist. And even then, in the details of the included 1-year warranty they would only be required to repair/replace the machine. They are not required to give you anything extra, although with Apple's customer satisfaction record, if you get a little nosey, then you might find yourself with a free notebook case or iWork package or something of the like. But I do believe that Apple has a lemon policy, but as a user before has pointed out, that generally only applies to issues with the same machine, not separate machines.

    How close are you to an Apple Store, not an authorized Apple servicer, but an actual Apple Store? If you are able to get over to an Apple store then I would make a genius bar appointment and bring it in to Apple yourself. If you are not able to make it to an actual Apple store, then take advantage of the included one-year Apple-care and get on the phone with Apple and request to have it sent in for replacement/repair. And if you do that, be sure to make known all of the issues that you have had before.

    Good luck man, I have never heard of a bad-luck streak running this long.
     
  10. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #10
    the nearest apple store is about 900km's away!
     
  11. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #11
    In which case I would find a way to send it into Apple and have them take care of it personally instead of an authorized servicer. Just be sure that you let them know of all of the other issues that you had before.
     
  12. msheldrick thread starter macrumors regular

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    Mar 23, 2008
  13. trek1500 macrumors member

    trek1500

    Joined:
    Jul 14, 2008
    Location:
    Sugar Land, Texas
    #13
    Wow...I sympathize with you..so far I feel pretty lucky..my MBP is perfect in every way!
     
  14. jaikob macrumors 6502

    jaikob

    Joined:
    Jul 1, 2008
    Location:
    Freeland, MI
    #14
    All you have to do is:

    1. Call Applecare (The # is on the support page)
    2. Say " I've had my macbook for (insert time period) and I've had about (insert # of repairs), all of which lead into another problem. I now have another problem, and instead of getting it repaired this time, I want to know if I am entitled to a replacement.)

    Rep: Ahh I'll see what I can do, let me put you on hold.

    Rep: Yes, we can send you a replacement, we will ship a box to put the old unit in, send it back to us, and we will send you a replacement.

    Rep: Is there anything else I can do for you?

    You: No thank you.

    Rep: thanks for calling apple and have a nice day.
     
  15. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #15

    That's what i did to get the replacement i have now, the problem is i have missed out on around 2 weeks of study now and can't really afford to have yet another half broken replacement
     
  16. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #16
    Well i just rang Apple and they put me on hold for about 5 minutes and then they hung up on me, what now?
     
  17. LeahM macrumors 6502a

    LeahM

    Joined:
    Mar 18, 2008
    #17
    Call back, and I think you should definitely get AppleCare, especially after your luck.
     
  18. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #18
    It's being replaced again so hopefully third time lucky! They also gave me BT Mighty Mouse and iWork '08... yay!
     
  19. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #19
    Well... My replacement has crapped out on me again! the same thing happened to the case around the SuperDrive and just as i was copying things over the network, it had a Kernel Panic and now Beeps 3 times on start up... I was going to the Apple Store tomorrow in Chadstone. let's see what they'll do. Sigh...
     
  20. tongteh macrumors 6502

    Joined:
    Aug 16, 2008
  21. msheldrick thread starter macrumors regular

    Joined:
    Mar 23, 2008
    #21
    ok then... the defective RAM got replaced but they refused to fix the case issue. so they stuck the Black Apple Stick thingy in the superdrive slot and left it for 5 minutes... let's hope it sticks
     
  22. twoodcc macrumors P6

    twoodcc

    Joined:
    Feb 3, 2005
    Location:
    Right side of wrong
    #22
    wow. what bad luck. hopefully your luck will start to turn around
     

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