This is my first post to this forum and unfortunately my first post is one in need of some help. Let me start off by saying I really like Apple's software. Mac OS X, iWork Pages, iWork Numbers, Mail, iTunes, and the list goes on. It's worth repeating: I really like Apple's software. Unfortunately, my MacBook has given me a lot of problems I just purchased an iPhone and I'm waiting for it to arrive my my local AT&T store. I don't have phone service right now, but once my iPhone arrives I'll give Apple a call. Here are the details: I've owned my MacBook now for 2 years. I did not, much to my aggravation, purchase the AppleCare warranty. In the 2 years I've owned my MacBook, it has given me a lot of problems. 1. In 2006, it would shut itself down intermittently. Fortunately, this problem occured during the 1 year warranty, so Apple fixed it. 2. The battery wont hold a charge. It works for about an hour and then it goes to sleep. While charging, the battery icon switches back and forth between "x amount of time until full" and "calculating time until charged." 3. The power adapter wire looks pretty bad. The outer insulation is broken where the wire meets the connection to my MacBook. I can see the shield, but the center conductor is intact and it provides power to my MacBook. 4. The LCD screen is very dim. It was brilliantly bright in 2006. In 2008, I can barely read text. 5. The palm rest area looks pretty bad. It's cracked and slightly discolored. The cracks are right along the bottom edge where the LCD rests against the case. 6. The right arrow key on my keyboard doesn't work. Now, I understand my MacBook isn't under warranty. However, holy cow!!! It should last more than 2 years and I'm left with the feeling of "what's going to break next?!?!" What can I reasonably expect from Apple when I can call them?