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My MacBook Pro crashed multiple times last night.

M

macswitcha2

macrumors 65816
Original poster
Oct 18, 2008
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My MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports), that I purchased less than a year ago, started to crash and restart multiple times last night. It did this less frequently a couple of weeks ago. Whatever I was doing or watching would freeze, then the screen will go black, you'll hear a short blow of the fan, and the computer would restart. A message would pop pop saying the computer had to restart because of a problem. I'm running Big Sur 11.0.1. My computer has been on since 10:30 am and it hasn't done it again. Has anyone experienced this and can shed some light?
 
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macswitcha2 said:
My MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports), that I purchased less than a year ago, started to crash and restart multiple times last night. It did this less frequently a couple of weeks ago. Whatever I was doing or watching would freeze, then the screen will go black, You'll hear a short blow of the fan, and the computer would restart. A message would pop pop saying the computer had to restart because of a problem. I'm running Big Sur 11.0.1. My computer has been on since 10:30 am and it hasn't done it again. Has anyone experienced this and can shed some light?
Click to expand...
Posting the report the computer generates would be useful.
 
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Not enough information...

Was it working fine before last night?

Did you install any new hardware and/or software prior to it having issues?

Is it overheating/hot when it crashes?

Is there a particular app that’s always running before it crashes?

None of us can begin to help with “it crashed” as the report.
 
chrfr said:
Posting the report the computer generates would be useful.
Click to expand...
Just out of curiosity: is there a way of analysing these reports? I've had several crashes these last weeks and kept the reports as text files, just in case I find a way to look into them (without sending them to Apple).
 
EmmEff said:
Not enough information...

Was it working fine before last night?

Did you install any new hardware and/or software prior to it having issues?

Is it overheating/hot when it crashes?

Is there a particular app that’s always running before it crashes?

None of us can begin to help with “it crashed” as the report.
Click to expand...
chrfr said:
Posting the report the computer generates would be useful.
Click to expand...
Is there a way I can access the report it generated? I did see a report generated last night but I sent it to apple without saving it. Are these reports saved somewhere for later viewing?
 
EmmEff said:
Not enough information...

Was it working fine before last night?

Did you install any new hardware and/or software prior to it having issues?

Is it overheating/hot when it crashes?

Is there a particular app that’s always running before it crashes?

None of us can begin to help with “it crashed” as the report.
Click to expand...
Yes, it was working fine but as I said it happened before, but not frequently as it did last night. The only new install that I could think of that may have something to do with it is Xcode. I think it may have been overheating since the fan gave. short blow of the fan when it re-started. I can not think of any other particular app running except for Safari. I also have Pages running.
 
macswitcha2 said:
Is there a way I can access the report it generated? I did see a report generated last night but I sent it to apple without saving it. Are these reports saved somewhere for later viewing?
Click to expand...
You should find the logs in /Library/Logs/DiagnosticReports. They’ll have “panic” in the file name.
 
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chrfr said:
You should find the logs in /Library/Logs/DiagnosticReports. They’ll have “panic” in the file name.
Click to expand...
Soooooo, what do you do when you don’t see “panic” in the file name at /Library/Logs/DiagnosticReports?
 
macswitcha2 said:
Soooooo, what do you do when you don’t see “panic” in the file name at /Library/Logs/DiagnosticReports?
Click to expand...
Sometimes the log files for panics aren't saved, but make sure you're looking in the Library folder at the root level of the disk, not in the Library in your home folder.
 
Back to your OP, first of all back up all your data if it's not backed up already.

Second of all if you want to drill down on what's causing the issue you're in for a lot of isolation, via creating new User, removing login items, uninstalling 3rd party apps, and observing how the computer performs in all those conditions, possibly being sent down the wrong path via false negatives, etc...

Personally I would just head to recovery mode, reinstall OS, either selecting to erase or not erase current data depending on how I feel (I always erase), restore from my backup and see how things go.
 
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brianmowrey said:
Back to your OP, first of all back up all your data if it's not backed up already.

Second of all if you want to drill down on what's causing the issue you're in for a lot of isolation, via creating new User, removing login items, uninstalling 3rd party apps, and observing how the computer performs in all those conditions, possibly being sent down the wrong path via false negatives, etc...

Personally I would just head to recovery mode, reinstall OS, either selecting to erase or not erase current data depending on how I feel (I always erase), restore from my backup and see how things go.
Click to expand...
Thanks. Most of my docs are backed via cloud services. Should I still use an external hard drive? Should I use Time machine? Also, I have a report generated from Apple from my last crash, is it safe to post? Does it have any info that would make me vulnerable regarding privacy?
 
chrfr said:
Sometimes the log files for panics aren't saved, but make sure you're looking in the Library folder at the root level of the disk, not in the Library in your home folder.
Click to expand...
Here's the latest:



panic(cpu 0 caller 0xffffff801db8f2d6): "vm_page_queues_remove - bad page q_state (0xffffff80360af180, 4)\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.50.7/osfmk/vm/vm_resident.c:8688
Backtrace (CPU 0), Frame : Return Address
 
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If anyone could take a look at this report and decipher it for me, pleased fo so. Hopefully it reveals the culprits.
 
macswitcha2 said:
resolved.
Click to expand...
Ok, so I haven't had a crash since I deleted all third-party apps. The last app I deleted was App Cleaner. The one before that was Zoom. I deleted all of my apps and kept those two and MBP was still crashing. Once I deleted them, I haven't a crash since. Should I still address it with Apple? Is this something I should still be concerned about?
 
Maybe try re-installing zoom and see if the crashes start again.
If they don't you could also re-install App Cleaner and then see if the crashes start again. If so, that's likely to be the cause. Personally I don't use any kind of cleaner for Macs and my machine is 8 years old and have had no such problems.
 
Quackers said:
Maybe try re-installing zoom and see if the crashes start again.
If they don't you could also re-install App Cleaner and then see if the crashes start again. If so, that's likely to be the cause. Personally I don't use any kind of cleaner for Macs and my machine is 8 years old and have had no such problems.
Click to expand...
I use App Cleaner because it gets rid of all the files that are part of that app. In any case, here’s an update. My computer still crashed even without any third-party apps. I really think it has to do with Big Sur. I may have to do a clean re-install.
 
macswitcha2 said:
I use App Cleaner because it gets rid of all the files that are part of that app. In any case, here’s an update. My computer still crashed even without any third-party apps. I really think it has to do with Big Sur. I may have to do a clean re-install.
Click to expand...
That's unfortunate and a pain.
At least if you do a clean install you know you're starting with a good base. There'll be nothing in there that Apple didn't put there.
That is until you migrate stuff :)
 
Quackers said:
That's unfortunate and a pain.
At least if you do a clean install you know you're starting with a good base. There'll be nothing in there that Apple didn't put there.
That is until you migrate stuff :)
Click to expand...
I followed the instructions from Apple's website and now I think i deleted the whole entire disk including all the partissions and now I get the Folder Question Mark error and the internet recovery keeps failing.
 
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