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My Macbook Pro keyboard SUCKS!

markjones05

markjones05

macrumors 6502a
Original poster
Jan 15, 2003
935
0
Brooklyn, NY
I have a macbook pro and my 1 year warranty is up within the next two weeks. I had numerous problems with my keyboard when it just stops working and it takes a restart or sometimes even resetting the power source to get working again. I have brought it in multiple times to the store and because they always fix the problem they won't take any steps to fix the problem permanently. I often have to restart my computer several times a day because my keyboard just stops functioning! I'm afraid it is going to just fail the second my warranty is over. I have read multiple threads of people experiencing similar problems. Has anyone found a way to fix this or even identified the cause of it?
 
I actually called AppleCare support today about the keyboard and trackpad dying on my MacBook Pro. For the past 2 weeks they both had been freezing off and on like you are saying and last night they both finally stopped working completely and no amount of resetting the SMC/PRAM or reinstalling Tiger/Leopard fixed the issue. The agent assumes it is either a faulty keyboard and trackpad, faulty logic board or both, so I am going to ship it to the service center and get those three items replaced as well as the entire case (due to case corrosion that is not related to this issue) and hopefully I will get it back fully operational and have no more problems with it.
 
AmpCoder said:
I actually called AppleCare support today about the keyboard and trackpad dying on my MacBook Pro. For the past 2 weeks they both had been freezing off and on like you are saying and last night they both finally stopped working completely and no amount of resetting the SMC/PRAM or reinstalling Tiger/Leopard fixed the issue. The agent assumes it is either a faulty keyboard and trackpad, faulty logic board or both, so I am going to ship it to the service center and get those three items replaced as well as the entire case (due to case corrosion that is not related to this issue) and hopefully I will get it back fully operational and have no more problems with it.
Click to expand...

Yea it sucks that I have to buy applecare now because they wont do a recall even though this problem is clearly rampant.
 
markjones05 said:
Yea it sucks that I have to buy applecare now because they wont do a recall even though this problem is clearly rampant.
Click to expand...

Just setting facts straight about a recall:
A recall requires Apple to know:
a) what model number has these problems.
b) that most people's problems are hardware related.

Since they have released software updates for this issue, I recon that the keyboard issue is not a hardware issue but a Leopard one, thus ruling out a recall.

It sounds like your mac simply has a hardware glitch which you should get fixed. It's tough, annoying and it's only Apple's fault so far as to making badly built quality products.
 
Jiddick ExRex said:
Just setting facts straight about a recall:
A recall requires Apple to know:
a) what model number has these problems.
b) that most people's problems are hardware related.

Since they have released software updates for this issue, I recon that the keyboard issue is not a hardware issue but a Leopard one, thus ruling out a recall.

It sounds like your mac simply has a hardware glitch which you should get fixed. It's tough, annoying and it's only Apple's fault so far as to making badly built quality products.
Click to expand...

I'm not sure how to go about getting it fixed. Like I said I have made several trips to the genius bar and they fix it every time. Meanwhile I get back to the office and the keyboard isn't working again. Is there another way to get around the apple nerds at the genius bar who won't listen to reason?
 
markjones05 said:
I'm not sure how to go about getting it fixed. Like I said I have made several trips to the genius bar and they fix it every time. Meanwhile I get back to the office and the keyboard isn't working again. Is there another way to get around the apple nerds at the genius bar who won't listen to reason?
Click to expand...

Sounds like the entire top case should be replaced with a new keyboard.

Take it in AGAIN. And request a new top case and keyboard.

Even though you're almost out of warranty if you have gone in as many times as you say you have, one last time won't hurt and it is grounds for a replacement after the 4th or 5th repair. Seen this exact thing happen to my dad.... Got a 2.16 core duo replaced with a 2.4 santa rosa 7 months ago for similar issues over and over. He didn't even have to ask for a new machine they just forked it over.
 
brandonshough said:
Sounds like the entire top case should be replaced with a new keyboard.

Take it in AGAIN. And request a new top case and keyboard.

Even though you're almost out of warranty if you have gone in as many times as you say you have, one last time won't hurt and it is grounds for a replacement after the 4th or 5th repair. Seen this exact thing happen to my dad.... Got a 2.16 core duo replaced with a 2.4 santa rosa 7 months ago for similar issues over and over. He didn't even have to ask for a new machine they just forked it over.
Click to expand...

Thanks i will try again
 
Right after my problem occurred I did some research on Apple's Support Discussions and found this topic: http://discussions.apple.com/thread.jspa?threadID=1365569. This fixed my issue long enough for me to get through the rest of my classes for the week and drop it off at an Apple Store on the weekend (although it was refused service, but that is another story). Although the Apple "Mac Genuis" said that I needed to get the logic board, keyboard, and topcase (which includes the trackpad) to fix this issue. So I would try taking it back and asking them to replace those parts.
 
markjones05 said:
I'm not sure how to go about getting it fixed. Like I said I have made several trips to the genius bar and they fix it every time. Meanwhile I get back to the office and the keyboard isn't working again. Is there another way to get around the apple nerds at the genius bar who won't listen to reason?
Click to expand...

i think the topcase maybe need to reassembled, BTW the mini board on the topcase can also cause the same issue, i don't think it is the motherboard issue.
 
markjones05 said:
I'm not sure how to go about getting it fixed. Like I said I have made several trips to the genius bar and they fix it every time. Meanwhile I get back to the office and the keyboard isn't working again. Is there another way to get around the apple nerds at the genius bar who won't listen to reason?
Click to expand...

If you have taken it in several times then they clearly haven't fixed it!

Most countries have an anti lemon law: 3 x the same repair for the same problem = new computer.
Look into it. You deserve it. :)
 
try taking it into an authorized service center. Sometimes they will be more willing to work with you.
 
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