My Macbook Pro keyboard SUCKS!

Discussion in 'MacBook Pro' started by markjones05, Mar 31, 2008.

  1. markjones05 macrumors 6502a

    markjones05

    Joined:
    Jan 15, 2003
    Location:
    Brooklyn, NY
    #1
    I have a macbook pro and my 1 year warranty is up within the next two weeks. I had numerous problems with my keyboard when it just stops working and it takes a restart or sometimes even resetting the power source to get working again. I have brought it in multiple times to the store and because they always fix the problem they won't take any steps to fix the problem permanently. I often have to restart my computer several times a day because my keyboard just stops functioning! I'm afraid it is going to just fail the second my warranty is over. I have read multiple threads of people experiencing similar problems. Has anyone found a way to fix this or even identified the cause of it?
     
  2. Hmac macrumors 68020

    Joined:
    May 30, 2007
    Location:
    Midwest USA
    #2
  3. markjones05 thread starter macrumors 6502a

    markjones05

    Joined:
    Jan 15, 2003
    Location:
    Brooklyn, NY
    #3
    Sure have.
     
  4. AmpCoder macrumors 6502

    Joined:
    Mar 27, 2007
    #4
    I actually called AppleCare support today about the keyboard and trackpad dying on my MacBook Pro. For the past 2 weeks they both had been freezing off and on like you are saying and last night they both finally stopped working completely and no amount of resetting the SMC/PRAM or reinstalling Tiger/Leopard fixed the issue. The agent assumes it is either a faulty keyboard and trackpad, faulty logic board or both, so I am going to ship it to the service center and get those three items replaced as well as the entire case (due to case corrosion that is not related to this issue) and hopefully I will get it back fully operational and have no more problems with it.
     
  5. markjones05 thread starter macrumors 6502a

    markjones05

    Joined:
    Jan 15, 2003
    Location:
    Brooklyn, NY
    #5
    Yea it sucks that I have to buy applecare now because they wont do a recall even though this problem is clearly rampant.
     
  6. Jiddick ExRex macrumors 65816

    Jiddick ExRex

    Joined:
    May 14, 2006
    Location:
    Roskilde, DK
    #6
    Just setting facts straight about a recall:
    A recall requires Apple to know:
    a) what model number has these problems.
    b) that most people's problems are hardware related.

    Since they have released software updates for this issue, I recon that the keyboard issue is not a hardware issue but a Leopard one, thus ruling out a recall.

    It sounds like your mac simply has a hardware glitch which you should get fixed. It's tough, annoying and it's only Apple's fault so far as to making badly built quality products.
     
  7. markjones05 thread starter macrumors 6502a

    markjones05

    Joined:
    Jan 15, 2003
    Location:
    Brooklyn, NY
    #7
    I'm not sure how to go about getting it fixed. Like I said I have made several trips to the genius bar and they fix it every time. Meanwhile I get back to the office and the keyboard isn't working again. Is there another way to get around the apple nerds at the genius bar who won't listen to reason?
     
  8. brandonshough macrumors regular

    brandonshough

    Joined:
    Jul 19, 2007
    Location:
    Phoenix, AZ
    #8
    Sounds like the entire top case should be replaced with a new keyboard.

    Take it in AGAIN. And request a new top case and keyboard.

    Even though you're almost out of warranty if you have gone in as many times as you say you have, one last time won't hurt and it is grounds for a replacement after the 4th or 5th repair. Seen this exact thing happen to my dad.... Got a 2.16 core duo replaced with a 2.4 santa rosa 7 months ago for similar issues over and over. He didn't even have to ask for a new machine they just forked it over.
     
  9. markjones05 thread starter macrumors 6502a

    markjones05

    Joined:
    Jan 15, 2003
    Location:
    Brooklyn, NY
    #9
    Thanks i will try again
     
  10. AmpCoder macrumors 6502

    Joined:
    Mar 27, 2007
    #10
    Right after my problem occurred I did some research on Apple's Support Discussions and found this topic: http://discussions.apple.com/thread.jspa?threadID=1365569. This fixed my issue long enough for me to get through the rest of my classes for the week and drop it off at an Apple Store on the weekend (although it was refused service, but that is another story). Although the Apple "Mac Genuis" said that I needed to get the logic board, keyboard, and topcase (which includes the trackpad) to fix this issue. So I would try taking it back and asking them to replace those parts.
     
  11. flyinthesky macrumors newbie

    Joined:
    Apr 7, 2008
    #11
    i think the topcase maybe need to reassembled, BTW the mini board on the topcase can also cause the same issue, i don't think it is the motherboard issue.
     
  12. Jiddick ExRex macrumors 65816

    Jiddick ExRex

    Joined:
    May 14, 2006
    Location:
    Roskilde, DK
    #12
    If you have taken it in several times then they clearly haven't fixed it!

    Most countries have an anti lemon law: 3 x the same repair for the same problem = new computer.
    Look into it. You deserve it. :)
     
  13. e12a macrumors 68000

    e12a

    Joined:
    Oct 28, 2006
    #13
    try taking it into an authorized service center. Sometimes they will be more willing to work with you.
     
  14. MacNut macrumors Core

    MacNut

    Joined:
    Jan 4, 2002
    Location:
    CT
    #14
    That would be my suggestion, the "geniuses" are not the brightest of bulbs.
     

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