Here's my MacBook Pro Story. Wondering what I should do now 
Due to a variety of problems, I'm on my 3rd macbook pro. Now this one is broken as well, and they say that they'll need to do a repair, which will take one week. I go home and call customer relations, and they say that can do a replacement + something else for all this hassle, and the guy gave me his direct line. The next day, I call his direct line three times, but no answer. I call customer relations, and find out that he's out of office, but they can continue the case. This time though, they're saying that they can't do the replacement, and don't know why it was offered to me in the first place. Instead, I should just do the repair and they would look at options after that. Again, this guy gives me his direct line, and I should just call him. I got my laptop back on dec 27. I've called him every day until now, and he still hasn't answered. On Friday, I gave up on him and called customer relations again, and they say that can't do anything since the unit is in working condition. Basically, I was offered a replacement one day, then I could only do repairs, and now I get nothing. In fact, the whole reason I called in the first place was to avoid the repair since I would be without my computer for a week, and the rental cost at my school for a laptop is $50 a day.
Any ideas?
Due to a variety of problems, I'm on my 3rd macbook pro. Now this one is broken as well, and they say that they'll need to do a repair, which will take one week. I go home and call customer relations, and they say that can do a replacement + something else for all this hassle, and the guy gave me his direct line. The next day, I call his direct line three times, but no answer. I call customer relations, and find out that he's out of office, but they can continue the case. This time though, they're saying that they can't do the replacement, and don't know why it was offered to me in the first place. Instead, I should just do the repair and they would look at options after that. Again, this guy gives me his direct line, and I should just call him. I got my laptop back on dec 27. I've called him every day until now, and he still hasn't answered. On Friday, I gave up on him and called customer relations again, and they say that can't do anything since the unit is in working condition. Basically, I was offered a replacement one day, then I could only do repairs, and now I get nothing. In fact, the whole reason I called in the first place was to avoid the repair since I would be without my computer for a week, and the rental cost at my school for a laptop is $50 a day.
Any ideas?
