james138

macrumors newbie
Original poster
May 26, 2011
5
0
im tracking my MBP through fedex and it went from shanghai,cn to memphis,tn and then back to shanghai,cn?! i live in california. i was just wondering if anyone else has had this happen and if i should be worried.
 

getz76

macrumors 6502a
Jun 15, 2009
821
0
Hell, AL
im tracking my MBP through fedex and it went from shanghai,cn to memphis,tn and then back to shanghai,cn?! i live in california. i was just wondering if anyone else has had this happen and if i should be worried.

Unless they changed their logistics, all general international packages for FedEx still go through their Memphis hub, so that is normal.

I would call Apple. The shipment was likely damaged. You could also call FedEx.
 

DirtySocks85

macrumors 65816
Mar 12, 2009
1,441
82
Wichita, KS
I don't know why you guys are saying that this is normal, I've never seen any of my packages from Apple shipped back to China after they come stateside.
 

Xgm541

macrumors 65816
May 3, 2011
1,091
810
The shipping info fedex provides for apple packages is really unreliable for whatever reason. Mine said it was in shangai on a tuesday evening, i got it in new york wednesday at 10 AM. The times were also messed up. After waiting a few days it showed it was in Tennessee then in china then back in China. It shows fine now. I'd call apple to find out .
 

Randizzledante

macrumors regular
May 21, 2011
110
6
I'm glad hear others are having problems, cause I'm having a terrible time with my fed ex shipping status.

If I may hijack this thread briefly, for those of you who have received your packages early, was it before you "estimated delivery date" provided by fedex? And if so, did they ever update the status page so that you could be home to sign for it?
 

Macsavvytech

macrumors 6502a
May 25, 2010
897
0
I'm glad hear others are having problems, cause I'm having a terrible time with my fed ex shipping status.

If I may hijack this thread briefly, for those of you who have received your packages early, was it before you "estimated delivery date" provided by fedex? And if so, did they ever update the status page so that you could be home to sign for it?

My Shipment (Queensland, Australia) arrived almost a week before the estimated delivery date.
 

Randizzledante

macrumors regular
May 21, 2011
110
6
My Shipment (Queensland, Australia) arrived almost a week before the estimated delivery date.

Oh wow, well that certainly gives me hope. I suppose I'll just cross my fingers and hope I'm home. Rather have it early and need to go pick it up then have it be delivered when they're quoting me.
 

GimmeSlack12

macrumors 603
Apr 29, 2005
5,393
8
San Francisco
Why not just have a little faith in the ETA provided by FedEx? This isn't there first rodeo you know.

It's funny how many of these threads pop-up. If you didn't pay for overnight, then just chill out and it'll be there when it's there.
 

Randizzledante

macrumors regular
May 21, 2011
110
6
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

GimmeSlack12 said:
Why not just have a little faith in the ETA provided by FedEx? This isn't there first rodeo you know.

It's funny how many of these threads pop-up. If you didn't pay for overnight, then just chill out and it'll be there when it's there.

I did pay for their expedited shipping. And right now, my estimated delivery date is beyond even the latest date that Apple quoted me. Thus, I am fairly unhappy, but perfectly "chill."

Luckily Apple has refunded my shipping cost, so it's not like it's a huge deal. But I did choose expedited shipping for a reason, so I'm a bit disappointed.
 

GimmeSlack12

macrumors 603
Apr 29, 2005
5,393
8
San Francisco
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



I did pay for their expedited shipping. And right now, my estimated delivery date is beyond even the latest date that Apple quoted me. Thus, I am fairly unhappy, but perfectly "chill."

My bad, I didn't know that.
 

Randizzledante

macrumors regular
May 21, 2011
110
6
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

GimmeSlack12 said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



I did pay for their expedited shipping. And right now, my estimated delivery date is beyond even the latest date that Apple quoted me. Thus, I am fairly unhappy, but perfectly "chill."

My bad, I didn't know that.

No worries ;)
 

bozz2006

macrumors 68030
Aug 24, 2007
2,530
0
Minnesota
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)



I did pay for their expedited shipping. And right now, my estimated delivery date is beyond even the latest date that Apple quoted me. Thus, I am fairly unhappy, but perfectly "chill."

Luckily Apple has refunded my shipping cost, so it's not like it's a huge deal. But I did choose expedited shipping for a reason, so I'm a bit disappointed.

Yeah it sucks when that kind of thing happens. And unfortunately it happens a lot. But it's really Fedex's fault. Too bad carriers like UPS, USPS, and Fedex are totally unapologetic about that kind of thing and really offer no recourse beyond refunding your extra shipping expense, which they do without hesitation. Carriers are a pain in the butt.
 

jlc1978

macrumors 68040
Aug 14, 2009
3,329
1,714
Yeah it sucks when that kind of thing happens. And unfortunately it happens a lot. But it's really Fedex's fault. Too bad carriers like UPS, USPS, and Fedex are totally unapologetic about that kind of thing and really offer no recourse beyond refunding your extra shipping expense, which they do without hesitation. Carriers are a pain in the butt.

While I understand the angst associated with waiting for a package; what more can a carrier reasonably do besides refund the shipping costs? After all, the delay may not even be their fault; a simple thing as a weather delay or other air traffic control issue could make a plane late to the hub and result in late packages.
As for it happening a lot; given most of these carriers on time delivery rates are in the nineties I'd say it isn't happening a lot. To me, it's pretty amazing tha they can deliver as many packages as they do on time.
 

jlc1978

macrumors 68040
Aug 14, 2009
3,329
1,714
im tracking my MBP through fedex and it went from shanghai,cn to memphis,tn and then back to shanghai,cn?! i live in california. i was just wondering if anyone else has had this happen and if i should be worried.
Is it the actual package or did they just receive the shipping / customs info? Generally it's the departure and arrival scans that track the package but the tracking info also shows the other info that's electronically sent as well.
 

bozz2006

macrumors 68030
Aug 24, 2007
2,530
0
Minnesota
While I understand the angst associated with waiting for a package; what more can a carrier reasonably do besides refund the shipping costs? After all, the delay may not even be their fault; a simple thing as a weather delay or other air traffic control issue could make a plane late to the hub and result in late packages.
As for it happening a lot; given most of these carriers on time delivery rates are in the nineties I'd say it isn't happening a lot. To me, it's pretty amazing tha they can deliver as many packages as they do on time.

I think that's all they can do. It's just hard to wait for something you're excited about, like a new computer.
 

Randizzledante

macrumors regular
May 21, 2011
110
6
I think that's all they can do. It's just hard to wait for something you're excited about, like a new computer.

Exactly. Every person, every business makes mistakes. Most honest businesses will indeed try to correct it as well.

I think the reason a shipping error is particularly annoying, however, is because it is not fixable. Sure, you'll probably get your charge refunded. But when it comes down to it, you're not getting your item when you expected/were originally promised. Depending on your reasons and needs for purchasing faster shipping, an $18 refund may not even come close to compensating for the time lost.

Luckily my particular problem has more to do with impatience, and less with business deadlines :p principle still applies though.
 

james138

macrumors newbie
Original poster
May 26, 2011
5
0
its here!

just an update..i called fedex yesterday and asked them why it went from china to memphis then back to china.. they said they had no idea why that info was on the fedex website and that its not always accurate. so i know now to just call a csr if i want to know the actual location. the mbp arrived today (a week early!) and i couldnt be any happier right now
 

Randizzledante

macrumors regular
May 21, 2011
110
6
just an update..i called fedex yesterday and asked them why it went from china to memphis then back to china.. they said they had no idea why that info was on the fedex website and that its not always accurate. so i know now to just call a csr if i want to know the actual location. the mbp arrived today (a week early!) and i couldnt be any happier right now

Nice, congrats! Haha, I'm starting to think I would have gotten my MBP sooner if I had chosen regular shipping :rolleyes:
 

nzalog

macrumors 6502
Jul 25, 2012
274
2
Haha, I have the exact same tracking info on my MacBook Pro that was customized with more ram... No idea why it went back to Shanghai after it was in Memphis. :confused: Glad I'm not the only one...

EDIT: Whoops should of seen that date on the thread I just brought back form the dead... Sorry!
 
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