My MBP Just Doesn't Work Like it Use To.

Purchased in June of 2011, I erased and reinstalled my OS twice. Tried down loading spyware I uninstalled everything w/ the erase and reinstall... It freezes and the gears spin like a windows machine. I am running an updated Lion... I do not want Mountain Lion. Are the days of, "It just works." over? It's so slow. And yes I have high-speed internet. And what on earth happened to tech support? If I wanted a link to the Apple Support on line, I would use a link, that is all that 1/2 of them will do... send you a link. I am about to give up. I'm giving up.