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My MBP Just Froze

ghsDUDE

ghsDUDE

macrumors 68030
Original poster
May 25, 2010
2,949
763
So my MBP is 1.5 weeks old and it just froze for the first time.
I was double clicking on something a BAM!...the mouse wasn't moving (no response from keyboard either) for about 5 minutes before I held down the power button and it restarted fine (no problem).

Is this normal? And is there a CTRL-ALT-DEL like command that overrides freezing like Windows does? So I could just Kill whatever wasn't responding?
 
johndoejohndoes said:
So my MBP is 1.5 weeks old and it just froze for the first time.
I was double clicking on something a BAM!...the mouse wasn't moving (no response from keyboard either) for about 5 minutes before I held down the power button and it restarted fine (no problem).

Is this normal? And is there a CTRL-ALT-DEL like command that overrides freezing like Windows does? So I could just Kill whatever wasn't responding?
Click to expand...

Cmd + Opt + Esc brings up the Force Quit box.
 
That's a bad sign. Were programs still running? Was the clock being updated? When you restarted, was there a message about the machine having crashed?
 
Detrius said:
That's a bad sign. Were programs still running? Was the clock being updated? When you restarted, was there a message about the machine having crashed?
Click to expand...
Nothing was updating. Some programs were running, but nothing overworking anything. There was no message but when I opened Safari again the same webpage I was on re-opened. I thought the mouse was acting up (but nothing responded).

When I held down the power button and it asked if I wanted to restart I still couldn't move the mouse.

I mean, everything seems to be working fine now.
(I couldn't prove it to Apple any ways.) But I have the 1 year warranty through Apple (that's who I'd go to first) and 3 Year Accidental + Hardware SquareTrade one too.
 
johndoejohndoes said:
When I held down the power button and it asked if I wanted to restart I still couldn't move the mouse.
Click to expand...

So your computer didn't actually freeze. The part to suspect, then, is your top case. Often, when this kind of thing happens, USB errors show up in the logs.
 
Detrius said:
So your computer didn't actually freeze. The part to suspect, then, is your top case. Often, when this kind of thing happens, USB errors show up in the logs.
Click to expand...

How can I check this...and top case? (Sorry I'm kinda a n00b)
But should I just keep watching it? I did some heavy activity on it yesterday afterwards and it did just fine.

(I saw your sig and got a little scared since you're a pro with these things lol)
 
It might have nothing to do with what happened to you, but my girlfriend's MBP's hard drive was clicking bad, went to back it up before it failed; right when I plugged in the USB2.0 drive, the mouse and keyboard stopped. The computer still worked, because when I would plug and unplug the external it would show up on the desktop.

Had apple replace the HDD, and haven't had that problem since. I don't really understand why it happened, just wanted to throw it out there because it sounds similar to what happenened to you(not the External HDD part, but keyboard/mouse).
 
johndoejohndoes said:
How can I check this...and top case? (Sorry I'm kinda a n00b)
But should I just keep watching it? I did some heavy activity on it yesterday afterwards and it did just fine.

(I saw your sig and got a little scared since you're a pro with these things lol)
Click to expand...

The top case is the top half of the case of the body of the laptop. On a new machine, it includes the keyboard (possibly the trackpad) and the circuitry that connects these two USB devices to the logic board. If that circuitry flakes out, your keyboard and trackpad stop responding, but the computer keeps running.

Open Console.app and look for any USBF errors. Between the errors and the addresses listed in System Profiler, you may be able to figure out the specific device.
 
Detrius said:
The top case is the top half of the case of the body of the laptop. On a new machine, it includes the keyboard (possibly the trackpad) and the circuitry that connects these two USB devices to the logic board. If that circuitry flakes out, your keyboard and trackpad stop responding, but the computer keeps running.

Open Console.app and look for any USBF errors. Between the errors and the addresses listed in System Profiler, you may be able to figure out the specific device.
Click to expand...
If the problem starts happening again Apple would fix it (within the year warranty) correct?

Everything beens responding great so I'm just hoping it was a fluke.
 
When you said mouse, did you mean the trackpad pointer or an actual mouse pointer? I ask, because I have had a Bluetooth Mouse go bad and the entire keyboard and trackpad would freeze and be overridden by the errant BT mouse. If I would restart it would be fine for a while, but if the system went idle for too long or to sleep, it would freeze during resuming. The computer would respond fine, but the keyboard and trackpad were frozen. When I took it to Apple they tried it on another machine and it did the same thing, replaced my BT mouse and everything has been fine since.
 
squeakr said:
When you said mouse, did you mean the trackpad pointer or an actual mouse pointer? I ask, because I have had a Bluetooth Mouse go bad and the entire keyboard and trackpad would freeze and be overridden by the errant BT mouse. If I would restart it would be fine for a while, but if the system went idle for too long or to sleep, it would freeze during resuming. The computer would respond fine, but the keyboard and trackpad were frozen. When I took it to Apple they tried it on another machine and it did the same thing, replaced my BT mouse and everything has been fine since.
Click to expand...
Trackpad. So I don't think that's the problem with mine.
 
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