iPhone 8(+) My mom's iPhone keeps sending SOS alerts... I can't seem to fix it!

Discussion in 'iPhone' started by spaceballl, Mar 9, 2018.

  1. spaceballl macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #1
    Hi All,

    My mom somehow accidentally triggered some "Emergency SOS" alerts on her phone. I and all of her emergency contacts are getting alerts with her location via text messaging pretty often. I can't seem to disable this. Help?
     
  2. spaceballl thread starter macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #3
    Thanks for the link! Googled it myself and found that. The link does not specifically describe how to stop the alerts once they are consistently sending. If you try to re-start SOS mode, and the cancel, it does not stop the existing alerts, which have been sending since 10AM. Would love help from someone who has encountered this and solved it, as opposed to just a link.
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    Has she tried rebooting her phone?

    Make sure she has auto call turned off, with this going on. Otherwise, she will get EMS coming to her house etc. and then she will get billed.
     
  4. spaceballl thread starter macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
    #5
    See the attached image. I get these alerts from my mom's phone and I can't figure out how to disable them.
     

    Attached Files:

  5. BasicGreatGuy, Mar 9, 2018
    Last edited: Mar 9, 2018

    BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    Have her tap the notification that comes up on her phone when this happens. She should see a red stop button that will stop the text from going to you and others.

    Looks like someone with an Apple Watch had this problem in 2016.

    https://discussions.apple.com/thread/7785556
     
  6. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #7
    That support article (post #2) states:
    Is there no sharing info on the status bar when the location updates are sent out?

    (same info that BasicGreatGuy listed - I'm slow, I guess)
     

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6 March 9, 2018