My mom's iPhone screen never goes off during a call...

[amazingdm]

Just saw this with my own eyes, she's on the phone right now, the phone is as close as can be to her face yet the screen never turns off. Thus she is constantly pressing mute or speaker. Why is this?

It has to do with the otterbox impact case

 

[goobot]

tell her to update it already

if it is tho then take it back and get a new one!

 

[ap3604]

Proximity sensor is malfunctioning. I just had this issue 2 days ago and Apple reps verified the issue themselves and gave me a warranty replacement.

 

[amazingdm]

Well it works perfectly when the case is off..

 

[ap3604]

Well it works perfectly when the case is off..

then take the case off...

 

[iFiend]

Well it works perfectly when the case is off..

Facepalm

 

[amazingdm]

Facepalm

What?

 

[ap3604]

What?

Double facepalm.

 

[ucfgrad93]

Well it works perfectly when the case is off..

then take the case off...

Facepalm

It sounds like the case is interfering with the proximity sensor. Maybe your mom needs a new case.

 

[amazingdm]

Yeah but that's weird don't you think. If it covers up the proximity sensor you would think it would always be off, like happened with my YELLOW otterbox impact.

 

[Shawnpk]

Yeah but that's weird don't you think. If it covers up the proximity sensor you would think it would always be off, like happened with my YELLOW otterbox impact.

It is weird, but you know what the problem, so you can fix it. Why not contact Otterbox and explain it to them. They may give you a new case. I've had Otterbox cases for the 3Gs and the 4 and have had zero problems with either, so I know their cases work.

 

[Applejuiced]

Yeah but that's weird don't you think. If it covers up the proximity sensor you would think it would always be off, like happened with my YELLOW otterbox impact.

If it covers up the proximity sensor then the phone doesnt know your face is against it so it leaves the screen on.
Makes perfect sense, get a better case or one that doesnt cover that part of the phone or she will have the same problem.