My mom's iPhone screen never goes off during a call...

Discussion in 'iPhone' started by amazingdm, Apr 28, 2011.

  1. amazingdm, Apr 28, 2011
    Last edited: Apr 28, 2011

    amazingdm macrumors 6502

    Joined:
    Jul 2, 2010
    #1
    Just saw this with my own eyes, she's on the phone right now, the phone is as close as can be to her face yet the screen never turns off. Thus she is constantly pressing mute or speaker. Why is this?

    It has to do with the otterbox impact case
     
  2. goobot macrumors 603

    goobot

    Joined:
    Jun 26, 2009
    Location:
    long island NY
    #2
    tell her to update it already :rolleyes:

    if it is tho then take it back and get a new one!
     
  3. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #3
    Proximity sensor is malfunctioning. I just had this issue 2 days ago and Apple reps verified the issue themselves and gave me a warranty replacement.
     
  4. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #4
    Well it works perfectly when the case is off..
     
  5. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #5
    then take the case off...
     
  6. iFiend macrumors 65816

    Joined:
    Feb 28, 2011
    #6
    Facepalm
     
  7. amazingdm thread starter macrumors 6502

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    Jul 2, 2010
  8. ap3604 macrumors 68000

    Joined:
    Jan 11, 2011
    #8
    Double facepalm.
     
  9. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #9
    It sounds like the case is interfering with the proximity sensor. Maybe your mom needs a new case.
     
  10. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #10
    Yeah but that's weird don't you think. If it covers up the proximity sensor you would think it would always be off, like happened with my YELLOW otterbox impact.
     
  11. Shawnpk macrumors 6502

    Joined:
    Jan 13, 2011
    Location:
    Los Angeles, CA
    #11
    It is weird, but you know what the problem, so you can fix it. Why not contact Otterbox and explain it to them. They may give you a new case. I've had Otterbox cases for the 3Gs and the 4 and have had zero problems with either, so I know their cases work.
     
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    If it covers up the proximity sensor then the phone doesnt know your face is against it so it leaves the screen on.
    Makes perfect sense, get a better case or one that doesnt cover that part of the phone or she will have the same problem.
     

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