So, I took my iPad into Apple yesterday after the glass on the bezel around the screen broke itself (weakness in the glass as I later found out). I took it to the Apple store (Closest one which is 40 miles away from me) and told the genius what the problem was, they ran a quick diagnostics on it and found that it had been producing excessive heat (Which is what caused the weakness in the glass) they took the iPad back for a minute and when they came back told me that I'd have to pay another £250 for a replacement! Obviously I was not happy with this as the damage wasn't my fault and it isn't even a month old, I asked to take it up with the manager. The manager that was on duty was someone whom I had the displeasure of dealing with before, previously I had taken my MBP into this store to have a broken key fixed, the key wasn't fixed properly and whilst it was being "repaired" it had had damage caused to it, it was dented around the ethernet port which, I assume, was caused by a drop or very hard knock of some description. Eventually I got it fixed (rightly so in my opinion) but the manager was absolutely vile about doing it. Anyway, this manager came out and told me that Apple would not cover it and that I would have to pay for the repair fee, as I have said, the damage wasn't my fault so I asked if there was any way for them to absorb this cost, he wouldn't do it. So I left the store with the same iPad after the genius ruined my screen protector (they took it off, bent it in half and threw it in the bin without asking me). I phoned Apple to get a replacement and told them the whole story, they said that the Apple store HAD noted down that the damage was NOT my fault and that it would be covered under warranty, the iPad is being picked up tomorrow and I've been told I can claim a free screen protector from them as well due to the damage caused to mine. LUCKILY it seems to have all worked out well but I am shocked at the vindictiveness of the manager at the Apple store! He over-rode the decision to replace my iPad for nothing as he clearly holds some grudge against me. Honestly I am disgusted at this behaviour as there is absolutely no need for it. Sorry for the long post, needed a place to vent though. EDIT: I realise that this post is badly written and makes me seem like I was wanting something for nothing, however this was not the case. I am still clueless as to how the iPad actually cracked, I treat all my gadgets with the utmost respect, I would have paid for the replacement in store but the replacement they brought out had a horrible yellow screen (I have no problem with a slight tint but it was REALLY REALLY yellow) andI did not want to give the manager the satisfaction of taking away a sub-par replacement that HE would have forced me to pay for. EDIT 2: I would just like to clarify on my main post. SOMEONE at the Apple store whilst I was there noted that the damage was NOT my fault and that I WAS eligible for a free repair, the manager OVERODE this decision (Due to a personal disliking of me) and decided that I would have to pay for it (again, due to a personal disliking of me). I was eligible for a free replacement the whole time but the manager decided that, because he didn't like me, he would try and charge me for a replacement. If that isn't terrible behaviour/customer service then I don't know what is.