My Mum's MacBook has cracks in its outer casing (on the bottom). Not of her doing. Purchased in the UK (PC World, yuck, I know - I told her to get it form an Apple Store but she didn't listen, you know Mothers!). Anyway it was purchased November 2009, so in warranty JUST. What are the options, 1) ring apple (best number?) 2) go to PC world (yeah right) 3) go to an apple store 4) forget it, they won't do it under warranty 5) pay for a repair 6) something else Best result would be for apple to give her a new spec machine (there've been a couple of revisions since then) but I know that's a pigs might thing. Helpful advice, so that I can advise her very much appreciated.