My new 24" iMac arrives with a big dent

Discussion in 'iMac' started by aa909, Oct 6, 2008.

  1. aa909 macrumors newbie

    Sep 11, 2008
    So I was eagerly awaiting the delivery of my new 3.06Ghz, 4GB, 1TB 24" iMac, which arrived via Fed Ex on Friday. I unbox it only to find a dent on the base. Looked like it was banged in to the corner of a desk or wall or something. Anyway, totally disappointed, can't understand how Apple would allow this to get through their QC.

    Apple is sending out a new one this week, I hope it arrives in good shape.
    Just curious if anyone else has seen similar QC issues with their machines?
  2. Eidorian macrumors Penryn


    Mar 23, 2005
  3. MacTraveller macrumors regular

    Aug 7, 2008

    Was the shipping box also dented and banged up? Then that would be evidence that it was Fedex's fault (reckless handling of packages). In which case, most computer shipments between Apple and Fedex are covered under some kind of (limited) shipping insurance.

    In any case, good to see that Apple is sending you a replacement right away.
  4. aa909 thread starter macrumors newbie

    Sep 11, 2008
    both the fed ex packing box and the iMac box were in perfect condition. This was not a "transit" issue, the machine was definitely dented prior to boxing and shipping. still can't figure how someone dents the machine and still boxes it up for shipping :confused: Hope Apple gets their QC under control
  5. Glennsune macrumors newbie

    Oct 3, 2008
    Bummer! I had a similar incident a couple of years ago, it sucks. You really like to expect more from Apple :D
  6. snowmaan macrumors regular

    Sep 29, 2008
    Sydney Australia
    I like to think, things happen
    doesnt matter what the corporate statement says, some guy is getting paid $14.80 an hour to move one thing from here to there on the floor, and clocks off at 4pm, with little regard for corporate imaging

    I am still waiting for mine to arrive, ordered it 10 days ago, 11 tmrw.
    Bought through a Sydney reseller $2,550 for iMac 2.4", 4gb, 500gb, office 2008, wireless kb and mouse instead of the apple rrp of $3,400

    So, whilst I hate waiting, it will be worthwhile soon
    No dents of course will be nice, but at least yours will be there soon
  7. aa909 thread starter macrumors newbie

    Sep 11, 2008
    New machine arrived today

    and happy to report that it's in good shape and running well.
    Gone on an Apple Binge :apple: in the past 2 months:

    3G iPhone 16GB
    Macbook Air 1.6 Ghz/80 GB
    Time Capsule 1TB
    24" iMac, 3.06 1TB 4GB NVidia

    I'm thinking Apple TV is next :D
  8. Fonzijr1964 macrumors 68000


    Feb 26, 2008
    More like 2 pounds of rice a week
    nice i would suggest if u wan to risk it swapping out ur HDD in ur Air for a SSD its a life saver. Wait on the TV till MWSF

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