My new iMac keeps crashing/having 'kernel panics' - why?

Discussion in 'iMac' started by Bintheicty, Jul 5, 2010.

  1. Bintheicty macrumors newbie

    Joined:
    Jul 5, 2010
    #1
    Hello everyone, I'm new to the forum so please forgive any ignorance I display or any forum faux pas that i may make...

    My new 27 in iMac has been nothing but trouble since i got it. Originally It went into kernel panic several times, a few weeks apart... I didn't really think much of it at the time but now my computer is crashing (sometimes not showing the grey screen that comes with the panics) every 5 minutes and is thus useless. The error report looks like this:


    Interval Since Last Panic Report: 32680 sec
    Panics Since Last Report: 2
    Anonymous UUID: FBA467B6-AE2E-47D4-8F5D-1F70B6893A03

    Mon Jul 5 16:54:38 2010
    panic(cpu 0 caller 0x1338029): "pmLock: waited too long, held by 1@0x132dfc0"@/SourceCache/AppleIntelCPUPowerManagement/AppleIntelCPUPowerManagement-105.10/pmProcessor.c:308
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x824e37f8 : 0x21b455 (0x5cf328 0x824e382c 0x2238b1 0x0)
    0x824e3848 : 0x1338029 (0x1341770 0x1 0x132dfc0 0xe74a721a)
    0x824e3898 : 0x132dd9a (0x81e0a4 0xe74a721a 0x66 0xe7477adc)
    0x824e3988 : 0x132efbb (0xe74a721a 0x66 0x3 0x0)
    0x824e3a48 : 0x2a9a88 (0xffffffff 0x7fffffff 0x10 0x286)
    0x824e3a68 : 0x2256d2 (0x0 0xe7477995 0x66 0x84be68)
    0x824e3ac8 : 0x2264bc (0x1 0xe4f7000 0xd53cc58 0x0)
    0x824e3b38 : 0x2270e0 (0xe4f701c 0xe4f701c 0x824e3b98 0x232823)
    0x824e3ba8 : 0x227184 (0x0 0x0 0x0 0xdc501c0)
    0x824e3bc8 : 0x221948 (0x0 0x0 0x824e3c28 0x114157c)
    0x824e3be8 : 0x52b2ab (0xd6901a0 0x0 0x824e3c68 0x0)
    0x824e3c08 : 0x114de8c (0xd6901a0 0x824e3c68 0x0 0xd820b00)
    0x824e3c28 : 0x114df08 (0x824e3c68 0xd7ccd00 0x45a0d000 0x0)
    0x824e3c78 : 0x114a9bd (0xd820b00 0xd81f880 0x39208000 0x0)
    0x824e3d28 : 0x114aab5 (0xe4f7000 0xe000002 0x824e3ec4 0xfab1280)
    0x824e3d48 : 0x30846d (0xe000002 0x824e3ec4 0x0 0x2270f6)
    0x824e3dd8 : 0x2fafc8 (0x824e3dfc 0x3 0x824e3e28 0x57d861)
    0x824e3e28 : 0x2f0017 (0xd982de0 0x824e3ec4 0x0 0x824e3f54)
    0x824e3e78 : 0x494fe4 (0xe16e710 0x824e3ec4 0x0 0x824e3f54)
    0x824e3f18 : 0x495760 (0x824e3f54 0xe16e710 0xda80000 0x1)
    0x824e3f78 : 0x4edaf8 (0xeb91540 0xe2528c8 0xe4cb8f4 0x1)
    0x824e3fc8 : 0x29f43d (0xe2528c4 0x0 0x10 0xe2528c4)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.iokit.IOStorageFamily(1.6.1)@0x113c000->0x1153fff
    com.apple.driver.AppleIntelCPUPowerManagement(105.10.0)@0x132c000->0x134bfff

    BSD process name corresponding to current thread: fsck_hfs

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: iMac10,1 (Mac-F2268DC8)

    System uptime in nanoseconds: 483287658937
    unloaded kexts:
    com.apple.driver.AppleWWANSupport 2.0.3b0 (addr 0xc3f000, size 0x12288) - last unloaded 276619846448
    loaded kexts:
    com.apple.filesystems.cd9660 1.4.1 - last loaded 186740024012
    com.apple.driver.AppleBluetoothMultitouch 51.2
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.12
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.kext.ATIFramebuffer 6.1.6
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AppleLPC 1.4.12
    com.apple.ATIRadeonX2000 6.1.6
    com.apple.driver.AppleBacklight 170.0.24
    com.apple.driver.AudioAUUC 1.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.AirPort.Atheros21 423.9.9
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.5.4
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.nvenet 2.0.15
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleUSBOHCI 3.9.6
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.AppleBluetoothHIDKeyboard 1.2.0a3
    com.apple.driver.AppleHIDKeyboard 1.2.0a3
    com.apple.driver.IOBluetoothHIDDriver 2.3.3f8
    com.apple.driver.AppleMultitouchDriver 204.13
    com.apple.driver.AppleHDAHardwareConfigDriver 1.8.7f1
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.kext.ATI4600Controller 6.1.6
    com.apple.kext.ATISupport 6.1.6
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.3f8
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.3f8
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.3f8
    com.apple.iokit.IOBluetoothFamily 2.3.3f8
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.1
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.driver.NVSMU 2.2.7
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.4
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.33 GHz, 8 GB, SMC 1.53f13
    Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.9.8.1
    Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
    Serial ATA Device: Hitachi HDE721010SLA330, 931.51 GB
    Serial ATA Device: HL-DT-ST DVDRW GA11N
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000


    If anyone could offer any help or advice as to what is causing this I would really, really appreciate it.

    Thanks guys,
    Brett
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    Do you have any external hardware connected? Have you tried repairing disk permissions?
     
  3. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
    #3
    Always fun going through these.

    Anyway, the kernel panic was caused by the power management system holding the lock for some kernel resource too long which was required by another part of the... blah blah... you don't need to know.

    Uhm, well, the first part is important.

    Seems like something strange is going on this power management, I suggest resetting the System Management Control (SMC) which encapsulates things like, tada, power management
    http://support.apple.com/kb/HT3964
     
  4. Bintheicty thread starter macrumors newbie

    Joined:
    Jul 5, 2010
    #4
    Thanks for the fast replies.

    celticpride678: I don't have any external hardware connected and i have tried repairing the disk permissions although there is one 'SUID' warning that it says can't be repaired.

    Vylen: Thanks, very helpful... I will go and look into that now.
     
  5. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
  6. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #6
    Yes, those can be ignored.

    I'd recommend doing what Vylen said and reset your SMC and PRAM.
     
  7. Bintheicty thread starter macrumors newbie

    Joined:
    Jul 5, 2010

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