My new iMac keeps restarting (help...)

Discussion in 'Mac Basics and Help' started by Johnny Detroit, Jul 21, 2008.

  1. Johnny Detroit macrumors newbie

    Joined:
    Jul 21, 2008
    #1
    Finally did the complete switch from the "dark side".

    Replaced two TOSHIBA laptops with two MacBooks and the DELL with an iMac.

    The problem is my iMac will just randomly restart itself. I called support and they did some basic stuff but it is still happening. Trying to avoid having to take it into the Apple Store.

    I run VISTA using VMware Fusion, but I doubt that has anything to do with it.

    The last error message it gave me on the restart was:

    Mon Jul 21 13:31:26 2008
    Machine-check capabilities (cpu 0) 0x0000000000000806:
    family: 6 model: 23 stepping: 6 microcode revision 1548
    Intel(R) Core(TM)2 Duo CPU E8235 @ 2.80GHz
    6 error-reporting banks
    threshold-based error status present
    Machine-check status 0x0000000000000004
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x1000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0xb62012470302010a valid
    MCA error code : 0x010a
    Model specific error code: 0x0302
    Other information : 0x00001247
    Threshold-based status : Undefined
    Status bits:
    Processor context corrupt
    ADDR register valid
    Error enabled
    Uncorrected error
    IA32_MC3_ADDR(0x40e): 0x0000000000be91c0
    IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
    IA32_MC5_STATUS(0x415): 0xb20000300c000e0f valid
    MCA error code : 0x0e0f
    Model specific error code: 0x0c00
    Other information : 0x00000030
    Threshold-based status : Undefined
    Status bits:
    Processor context corrupt
    Error enabled
    Uncorrected error
    panic(cpu 0 caller 0x001A8656): Machine Check at 0x00be917e, thread:0x40f63c8, trapno:0x12, err:0x0, registers:
    CR0: 0x8001003b, CR2: 0xb0288fec, CR3: 0x010c3000, CR4: 0x00000660
    EAX: 0x041ad180, EBX: 0x041ad180, ECX: 0x00000003, EDX: 0x00bf033c
    ESP: 0x3e7efeb8, EBP: 0x3e7efeb8, ESI: 0x0419d40c, EDI: 0x0419d400
    EFL: 0x00010202, EIP: 0x00be917e

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x4ece28 : 0x12b0fa (0x4592a4 0x4ece5c 0x133243 0x0)
    0x4ece78 : 0x1a8656 (0x462504 0xbe917e 0x40f63c8 0x12)
    0x4ecf58 : 0x19fd93 (0x4ecf70 0x0 0x0 0x0)
    0x3e7efeb8 : 0xbf0396 (0x419d400 0x41ad180 0x3e7efed8 0x1a236f)
    0x3e7eff08 : 0xbf2828 (0x419d400 0x8 0x41f7ba 0x41ab080)
    0x3e7eff48 : 0xbf0f62 (0x419d400 0x3e7eff94 0x53b0c0 0x1)
    0x3e7eff68 : 0x41faf0 (0x41b0ec0 0x41ab080 0x3e7eff98 0x136a9d)
    0x3e7eff98 : 0x41f7d2 (0x41ab080 0x41ab080 0x3e7effc8 0x416b410)
    0x3e7effc8 : 0x19ebdc (0x41ab080 0x0 0x1a20b5 0x4b3ee40)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleAHCIPort(1.5.1)@0xbed000->0xbf6fff
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5c1000
    dependency: com.apple.iokit.IOAHCIFamily(1.0.4)@0xbe7000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9E17

    Kernel version:
    Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
    System model name: iMac8,1 (Mac-F227BEC8)
     
  2. merl1n macrumors 65816

    merl1n

    Joined:
    Mar 30, 2008
    Location:
    New Jersey, USA
    #2
    Bring it back to Apple. You have a hardware problem and the machine is crashing.

    If it is brand new (within 2 weeks), demand a new machine. Otherwise it will have to go in for repair.
     
  3. Johnny Detroit thread starter macrumors newbie

    Joined:
    Jul 21, 2008
    #3
    Crashed again, but now point to the VMWare:

    Mon Jul 21 14:12:52 2008
    Machine-check capabilities (cpu 0) 0x0000000000000806:
    family: 6 model: 23 stepping: 6 microcode revision 1548
    Intel(R) Core(TM)2 Duo CPU E8235 @ 2.80GHz
    6 error-reporting banks
    threshold-based error status present
    Machine-check status 0x0000000000000004
    machine-check in progress
    MCA error-reporting registers:
    IA32_MC0_STATUS(0x401): 0x1000000000000000 invalid
    IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
    IA32_MC3_STATUS(0x40d): 0xb62145113e02010a valid
    MCA error code : 0x010a
    Model specific error code: 0x3e02
    Other information : 0x00014511
    Threshold-based status : Undefined
    Status bits:
    Processor context corrupt
    ADDR register valid
    Error enabled
    Uncorrected error
    IA32_MC3_ADDR(0x40e): 0x000000001fb2b200
    IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
    IA32_MC5_STATUS(0x415): 0xb20000300c000e0f valid
    MCA error code : 0x0e0f
    Model specific error code: 0x0c00
    Other information : 0x00000030
    Threshold-based status : Undefined
    Status bits:
    Processor context corrupt
    Error enabled
    Uncorrected error
    panic(cpu 0 caller 0x001A8656): Machine Check at 0x3a36ecaf, thread:0x4bf5998, trapno:0x12, err:0x0, registers:
    CR0: 0x8001003b, CR2: 0x13369000, CR3: 0x010c3000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x3465d000, ECX: 0x3465d000, EDX: 0x00000012
    ESP: 0x35137c40, EBP: 0x35137ce8, ESI: 0x00000001, EDI: 0x00000018
    EFL: 0x00001093, EIP: 0x3a36ecaf

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x4ece28 : 0x12b0fa (0x4592a4 0x4ece5c 0x133243 0x0)
    0x4ece78 : 0x1a8656 (0x462504 0x3a36ecaf 0x4bf5998 0x12)
    0x4ecf58 : 0x19fd93 (0x4ecf70 0x0 0x0 0x0)
    0x35137ce8 : 0x3a3720fb (0x5f25004 0x0 0x35137d18 0x1a2912)
    0x35137d28 : 0x3a367d5c (0x5f25004 0x0 0x35137d78 0x19d5b1)
    0x35137d78 : 0x20300f (0x12000000 0xc0045606 0x35137ed0 0x3)
    0x35137db8 : 0x1f63a2 (0x35137de8 0x246 0x35137e18 0x1da567)
    0x35137e18 : 0x1ec67c (0x5f2af80 0xc0045606 0x35137ed0 0x3)
    0x35137e78 : 0x3661ff (0x4717eb0 0xc0045606 0x35137ed0 0x35137f50)
    0x35137e98 : 0x38cb8f (0x4717eb0 0xc0045606 0x35137ed0 0x35137f50)
    0x35137f78 : 0x3ddde2 (0x4305a00 0x494a520 0x494a564 0x0)
    0x35137fc8 : 0x19f2c3 (0x4aab680 0x0 0x1a20b5 0x4aab680)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xb0206ea8
    Kernel loadable modules in backtrace (with dependencies):
    com.vmware.kext.vmx86(1.1.3)@0x3a366000->0x3a3c9fff

    BSD process name corresponding to current thread: vmware-vmx

    Mac OS version:
    9E17

    Kernel version:
    Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
    System model name: iMac8,1 (Mac-F227BEC8)
     

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