My new Ipod Control not working please help..

Discussion in 'Macintosh Computers' started by godfree, Jan 20, 2004.

  1. godfree macrumors newbie

    Jan 20, 2004
    Hi im very new with this site and forums. I joined because my new ipod is having problems. The control is not working well. I cant go up nor down. I really dont know what happened. can someone help me? I dont know what to do. I reset it and still same problems :(
  2. virividox macrumors 601


    Aug 19, 2003
    Manila - Nottingham - Philadelphia - Santa Barbar
    hey if ur ipod is still within the one year warranty period, take it in.

    did your ipod drop? or all of a sudden it didnt work. well u can always reformat it and run the ipod updater if you want.
  3. gemio17 macrumors regular

    Nov 13, 2003
    are you talking about the actual iPod menu, the scroll wheel or the remote? please clarify what the exact problem is...
  4. mxpiazza macrumors 6502a


    Apr 22, 2003
    cleveland, oh
    i had problems in which my scroll wheel and menu buttons would not work, or would only work some of the time. i went to the online iPod troubleshooter, couldn't fix it, so then submitted my iPod for repairs through apple's online form. they ran my serial, saw that i was still under warranty, and i had a box to ship them my iPod 2 days later.

    i sent her in, and since it was a mechanical problem, they replaced the iPod with a brand new one, engraving and everything (too expensive to repair the little innards of the pod i guess). I had a new, engraved iPod the day after the order was created (all the way from taiwan, i was impressed by this).

    try the iPod troubleshooting site over at apple support, then if you (or they) can't figure out what's wrong with it, submit it for repairs. they treated me right.

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