My new MacBook is on its way !!!

Discussion in 'MacBook' started by cogsinister, Dec 19, 2008.

  1. cogsinister macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #1
    Hi everyone.....

    I sit here typing this on a 5 year old falling to bits IBM thinkpad in my sons bedroom.......i am using this computer to check my emails from Apple......

    Why am i suffering like this ?

    Because on Monday of this week my 13 month MacBook plastic 2.16 died on me.....

    well this time it was the hard drive that died with a loud clicking noise......

    After spending the day swaping hard drives with my daughters MB to check if it was the drive i called Apple to talk to someone....

    Now my macbook 2.16 was a replacement for a PB 12 inch that i had for allmost 3 years with at least 3 logic board failures and optical drive fails ect before Apple offered to replace it for me with a new 2.16 macbook.....thank you Applecare !!!

    Anyway for the last 13 or so months i have had lots of problems with the macbook, such as fan failure and overheating, both palmrests cracked requiring a new top case, and the bottom case cracked,the optical drive constantly phantom ejecting non exstant cd's, and now the hard drive failure.........

    Anyway i got on the phone to Apple and had a longish chat to a rep......i am allways very polite on the phone to Apple as i find it gets you far better results than ranting at the rep on the other end of the line.....

    So after about 15 mins of explaining the problems with the computer the rep put me thru to a "product specialist" someone he said had the power to sort something out for me.

    And after a 15 or so min wait i was put thru, they were very apologetic about the wait, but i said that was fine and thanked the first rep as he handed me over to the second tier rep..........

    I then went slowly thru all the problems to the second rep, in a calm fashion and without raising my voice.........and after i had done all this the rep said "It looks like as well as the hard drive you may need the logic board replacing and the optical drive, i think we would be better off replacing your macbook"

    Yay !!

    So after quite a bit of typing he said i could have a new unibody 2.4 MacBook !!

    I was amazed.......Applecare strikes again......i have found that if you have applecare you are treated in a different manner by Apple reps than if you dont have it, maybe other forum users could comment on this.....

    I live too far from an Applestore just to take it in for a swap....so this is how Apple do it.....

    They emailed me some UPS labels, i printed them out and contacted UPS who picked my dead puter up......

    When the first scan of the package was done i got an email saying they had locared the shipment, then soon after an email with an order number arrived....

    The rep on the phone said that they send your replacement mac as soon as they see yours is in the UPS system.......so i waited for a shipping confirmation of my new MacBook......

    I have JUST recieved the email saying it has been shipped by Purolator...and a tracking number........

    The tracking page says this:

    2008/12/18 04:46 In Transit in U.S

    A bit vague, but i will keep you informed of its progress from somewhere in the US to me here in Atlantic Canada....

    Watch this space.......
     
  2. MIKE666 macrumors regular

    Joined:
    Sep 17, 2008
    #2
    sounds like a good idea to get applecare then.:)

    anyone had any experience with buying applecare on ebay?
     
  3. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #3
    Oh i swear by Applecare, but i do have very bad luck with my laptops.....

    Iv'e never got Applecare off ebay, the 2 i have had, one was bought at the Applestore in Londons Regent st over the counter, and the second was a present from my Daughter....
     
  4. GfulDedFan macrumors 65816

    GfulDedFan

    Joined:
    Oct 17, 2007
    Location:
    Indiana
    #4
    So....you're saying that approximately 4 years ago you bought a 12" PowerBook and without spending any additional money except for AppleCare for the PowerBook, you have a brand new 2.4 AlumiBook on it's way. Wow!
     
  5. cogsinister thread starter macrumors 6502a

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    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #5
    I had Applecare on the Powerbook, and i bought Applecare for the Macbook that replaced the Powerbook..........
     
  6. GfulDedFan macrumors 65816

    GfulDedFan

    Joined:
    Oct 17, 2007
    Location:
    Indiana
    #6
    Still an amazing story. Thanks for sharing it.
     
  7. cellocello macrumors 68000

    cellocello

    Joined:
    Jul 31, 2008
    Location:
    Toronto, ON
    #7
    Yeah, I didn't get AppleCare when I bought my laptop - but now I'm thinking I may just have to do that.
     
  8. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #8
    Oh No !!!!!!

    2008/12/19 21:34 Delayed due to Weather
    2008/12/19 21:34 Shipment In Transit
    2008/12/19 17:44 Shipment In Transit
    2008/12/19 17:43 Picked up by Purolator
    2008/12/18 04:46 In Transit in U.S.
     
  9. Camoischaos macrumors member

    Joined:
    Nov 30, 2008
    Location:
    Southern California
    #9
    Yeah it sounds like they treat you a lot better when you have Applecare i called and they instantly told me that it wasnt covered and i should pay oh so much of money. Applecare seems like the way to go. How long can it be before you can put it on a computer or can you put it on whenever youd like?
     
  10. gr81mgbgt macrumors regular

    Joined:
    Mar 18, 2008
    #10
    That is really cool story!
    Now all you need is that cinema display!
     
  11. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #11
    I just need the weather in Toronto to clear up so my new MacBook can get out of Purolators depot !!!
     
  12. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #12
    Hey at least its moving............

    2008/12/21 03:38 Delayed due to Weather via MONCTON, NB depot
    2008/12/19 21:34 Delayed due to Weather via MOUNT HOPE, ON depot
    2008/12/19 21:34 Shipment In Transit via MOUNT HOPE, ON depot
    2008/12/19 17:44 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/19 17:44 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/19 17:43 Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/18 04:46 In Transit in U.S. via U.S.A. GROUND LINEHAUL depot

    I think t should be here for monday if its in Moncton..........but a big storm is forecast for here on Sunday night/Monday morning......30cm of snow...........*Groan*
     
  13. skwij macrumors 6502

    Joined:
    Apr 10, 2006
    Location:
    Belleville, ON, Canada
    #13
    Yes.

    I've bought all Applecare (2 iPods, one Macbook) off eBay and it was fine. I only bid on the auctions that have the physical version (ie a box that they ship) rather than the digital version.

    You have ONE YEAR from the purchase date to get Applecare. After that you're SOL.
     
  14. 156457 macrumors 6502

    Joined:
    Jan 28, 2008
    Location:
    UK
    #14
    I'm one day over my warranty but I just don't/didn't have the cash for AppleCare... :(
     
  15. johnryjr macrumors regular

    Joined:
    Oct 12, 2007
    #15
    Thats great!

    On a side note, about Applecare. I did not buy it right away on my iPhone and MacBook. Is it best to buy it when the end of the first 90 days in near or wait until the first year is almost up?

    Thanks
     
  16. tonyl macrumors 6502

    Joined:
    Jan 18, 2006
    #16
    This is an amazing story. It told us how excellent of Applecare service and how crappy of Apple laptops in this case. Hope your new Macbook can last longer.
     
  17. cogsinister thread starter macrumors 6502a

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    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #17
    My applecare was a present, i also diden't have the cash handy to buy it myself.......so thank goodness for that !!
     
  18. cogsinister thread starter macrumors 6502a

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    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #18
    Its up to you. but its is well worth having.......its pure peace of mind IMHO....
     
  19. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #19
    My MacBook is in town !!!!!

    2008/12/22 07:45 Delayed due to Weather via FREDERICTON, NB depot
    2008/12/21 03:38 Delayed due to Weather via MONCTON, NB depot
    2008/12/19 21:34 Delayed due to Weather via MOUNT HOPE, ON depot
    2008/12/19 21:34 Shipment In Transit via MOUNT HOPE, ON depot
    2008/12/19 17:44 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/19 17:44 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/19 17:43 Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot
    2008/12/18 04:46 In Transit in U.S. via U.S.A. GROUND LINEHAUL depot

    Trouble is.......we are snowed in !!!!!
     
  20. sangosimo Guest

    sangosimo

    Joined:
    Sep 11, 2008
    #20
    that is an awesome story. it is sad that you have had so many problems.
     
  21. Camoischaos macrumors member

    Joined:
    Nov 30, 2008
    Location:
    Southern California
    #21

    Now its your job to make an epic journey out to go get it! Walk son walk! :p
     
  22. Solemony macrumors 6502

    Solemony

    Joined:
    Nov 26, 2008
    Location:
    Wonderland
    #22
    All you need to do is walk to there and get that precious!
     
  23. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #23
    It arrived !!

    [​IMG]

    Its lovely........

    That line on the screen is a reflection BTW....
     
  24. VSMacOne macrumors 601

    VSMacOne

    Joined:
    Oct 18, 2008
    #24
    you better let that baby warm up before you get it going :D
    What are your observations? Any slanted keys, dead pixels, etc? I hope you have a good one :cool:
     
  25. cogsinister thread starter macrumors 6502a

    Joined:
    Aug 24, 2006
    Location:
    Fredericton NB Canada
    #25
    I let it warm up for a age before i powered her up.....

    No dead/stuck pixells as far as i can see......the screen is 9c8b (no idea who makes it)

    Its very bright and even, and looks fine to me after an hours use.....

    Will update with thoughts on speed and performance when ive got all my stuff on and sorted out...

    Oh btw, no loose battery cover or dust under the glass or scratches !!
     

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