iPhone XR My nightmare journey, yours may vary

Discussion in 'iPhone' started by ux4all, Nov 30, 2018.

  1. ux4all macrumors regular

    ux4all

    Joined:
    Jan 26, 2009
    Location:
    Chicago, IL, USA
    #1
    Finally decided to pull the trigger and update my 6s plus. She's really showing her age despite battery swaps and good usage management on my part.

    Thanks to these awesome forums, I knew that a special was going on to get more for your trade. So, I purchased the phone and am ready to go....

    Boot up the phone, nice... set up face id, nice... it has me restore from a back up (say what?)... then it force updates me to 12.1....

    black screen of death going on 24 hours... apple's response? They have a repair slot available next week if I would like... of course this means I need to hold my 6s.... what if I had traded my phone in? too bad, no phone for you?

    Apple's support response? "nothing we can do for you, sorry sir. If you like, you can mail it to us and we'll get back to you within a week or 2"

    Am I missing something here? (I have tried all the known options for fixing, it appears the display is frozen and the phone is not responsive to hard reboot, itunes connection, no recovery mode, nothing)

    I'm the most frustrated by Apple support response. I get that issues occur, but to tell me that their mistake is now my burden (find a store with a time slot, drive the several hours to that store... hope and pray I don't get stuck with some Genius who can't figure it out)

    Thanks for reading my rant... just at my wits end as Support has been pure garbage.
     
  2. woodynorman macrumors 6502a

    Joined:
    Nov 26, 2011
    #2
    why not just return it? I never deal with support on a phone thats less 14 days old...
     
  3. ux4all thread starter macrumors regular

    ux4all

    Joined:
    Jan 26, 2009
    Location:
    Chicago, IL, USA
    #3
    I plan on doing that. I thought Support was a good start just based on my experiences with other larger eCommerce players.

    Curious though, why not on a new phone?
     
  4. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #4
    Don't see the issue. Just return and purchase another, or even a different model. Or do an express replacement (over the phone) and have it the next day.
     
  5. woodynorman macrumors 6502a

    Joined:
    Nov 26, 2011
    #5
    Because of the experience you just had.
     
  6. jagolden macrumors 6502a

    jagolden

    Joined:
    Feb 11, 2002
    #6
    Never seen one make you restore from a back-up. It will "ask" if you want to restore from a back-up.
    Also never seen a forced iOS upgrade.

    As noted, I’d just return it if within 14 days.
     
  7. Roy Hobbs macrumors 68000

    Roy Hobbs

    Joined:
    Apr 29, 2005
    #7
    Far from a nightmare. Take it back and get a new one.
     
  8. NT1440 macrumors G5

    NT1440

    Joined:
    May 18, 2008
    #8
    Have you tried a DFU restore? That tend to work when methods via iTunes does not.

    https://www.macrumors.com/how-to/enter-dfu-mode-on-iphone-x-iphone-xs-and-iphone-xr/
     
  9. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #9
    Just return it and purchase a new one.
     
  10. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
  11. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #11
    OP has stated…

    How would you get the device into DFU mode if it will not even respond to a hard reset?
     
  12. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    You are trying to make it difficult. Just go to the Apple store and return it. Then buy what you want, again.
     
  13. ux4all thread starter macrumors regular

    ux4all

    Joined:
    Jan 26, 2009
    Location:
    Chicago, IL, USA
    #13
    Thank you everyone. I needed some reality and this forum is the best place for it.

    Off to the Apple store after work.
     
  14. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Make sure you have the box and everything that came inside it.
     
  15. pt3000 macrumors newbie

    pt3000

    Joined:
    Sep 24, 2018
    #15
    Yeah. This would’ve been a horrible nightmare if it was on the 15th day
     
  16. SHirsch999 macrumors 6502a

    Joined:
    Apr 19, 2011
    #16
    Actually I had to do this on an XR that I bought and also the XS I got when returning the XR. Both were on 12.0.x, and I had to upgrade to 12.1 before I was able to restore them from a backup.
     
  17. stafil macrumors 6502

    Joined:
    Sep 15, 2017
    #17
    Never bother with support if the phone is within the return period. Return it and don't report back unless you are on your 17th return :D
     
  18. ux4all thread starter macrumors regular

    ux4all

    Joined:
    Jan 26, 2009
    Location:
    Chicago, IL, USA
    #18
    As part of the new phone set up, it upgraded to 12.1... it didn't ask me if I wanted to... just proceeded. It also did not clearly ask me if I wanted to set it up from a new phone. Now, I did have my 6s+ that notified me it wanted to help me update my new phone... (and the new phone asks if you authenticate on your old phone it'll do the rest)...

    meta man... meta.
     
  19. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #19
    Actually, Apple has been known to make exceptions under certain circumstances if the phone is on the 15th day, but it really depends on the store and manager Approval.
     

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18 November 30, 2018