Finally decided to pull the trigger and update my 6s plus. She's really showing her age despite battery swaps and good usage management on my part. Thanks to these awesome forums, I knew that a special was going on to get more for your trade. So, I purchased the phone and am ready to go.... Boot up the phone, nice... set up face id, nice... it has me restore from a back up (say what?)... then it force updates me to 12.1.... black screen of death going on 24 hours... apple's response? They have a repair slot available next week if I would like... of course this means I need to hold my 6s.... what if I had traded my phone in? too bad, no phone for you? Apple's support response? "nothing we can do for you, sorry sir. If you like, you can mail it to us and we'll get back to you within a week or 2" Am I missing something here? (I have tried all the known options for fixing, it appears the display is frozen and the phone is not responsive to hard reboot, itunes connection, no recovery mode, nothing) I'm the most frustrated by Apple support response. I get that issues occur, but to tell me that their mistake is now my burden (find a store with a time slot, drive the several hours to that store... hope and pray I don't get stuck with some Genius who can't figure it out) Thanks for reading my rant... just at my wits end as Support has been pure garbage.