*warning, this is a bit long!*
I ordered my BTO rMBP on the 13th of June, and received it on the 17th of July. After a couple days of using it, I noticed that my screen would flicker every once in a while (happens when I download a file or play a video). Here is a video recording that I took:
http://www.youtube.com/watch?v=2KVesfEA22g
On the 20th, I called Applecare and we did some troubleshooting (resetting the laptop, etc...) but it didn't fix anything. I tried using different browsers, reinstalling the OS, and even upgrading to ML but nothing fixed it. So I called Apple again around the 24th, and the guy told me that it was obviously DOA and that I could get a replacement, but I would have to talk to someone else who would give me a call later that day. The call never happened. So on the 26th (9 days after I received it, so well within my 14-day return period) I gave them another call and asked for a replacement because my system was DOA. They told me they couldn't give me a replacement, but I could send it in for repair work. I was pretty displeased, but I figured that everything else but the video card was perfect, and a replacement meant that I could receive a computer with other issues, so I just stopped complaining and accepted the repair offer.
Here is the ridiculous part. They told me that someone would come to pickup my computer, and I should just give him the laptop itself, without the box that it came with. No cables, no accessories, just the computer. I was concerned about possible damage during transit, but they told me that the guy would have his own box. 3 days later the guy shows up on my doorstep with no box. I asked him about the box, and he told me that it was in the truck. Again, I figured Apple knew what they were doing so I just handed
him my computer. Now the waiting began.
I get a call a week later. Apple tells me that they couldn't find anything wrong with the computer. Obviously, there is a problem because of the flickering. They told me that they could keep testing it, or they could just send it back to me. I told him that I didn't want a faulty computer, and he said that they would keep testing it. I asked them what would happen if their "tests" didn't find anything, and he says that they would just send the unit back to me. I think that's unacceptable. I know for a fact that my computer shouldn't flicker like that. Something is obviously wrong, and I feel that I should have gotten a replacement in the first place. Am I in the wrong here? I paid a lot of money and all I am asking for is a problem-free computer. I could really use some advice here. What's my next move? Oh, I'm also in Japan using their English support line. Thanks for reading!
I ordered my BTO rMBP on the 13th of June, and received it on the 17th of July. After a couple days of using it, I noticed that my screen would flicker every once in a while (happens when I download a file or play a video). Here is a video recording that I took:
http://www.youtube.com/watch?v=2KVesfEA22g
On the 20th, I called Applecare and we did some troubleshooting (resetting the laptop, etc...) but it didn't fix anything. I tried using different browsers, reinstalling the OS, and even upgrading to ML but nothing fixed it. So I called Apple again around the 24th, and the guy told me that it was obviously DOA and that I could get a replacement, but I would have to talk to someone else who would give me a call later that day. The call never happened. So on the 26th (9 days after I received it, so well within my 14-day return period) I gave them another call and asked for a replacement because my system was DOA. They told me they couldn't give me a replacement, but I could send it in for repair work. I was pretty displeased, but I figured that everything else but the video card was perfect, and a replacement meant that I could receive a computer with other issues, so I just stopped complaining and accepted the repair offer.
Here is the ridiculous part. They told me that someone would come to pickup my computer, and I should just give him the laptop itself, without the box that it came with. No cables, no accessories, just the computer. I was concerned about possible damage during transit, but they told me that the guy would have his own box. 3 days later the guy shows up on my doorstep with no box. I asked him about the box, and he told me that it was in the truck. Again, I figured Apple knew what they were doing so I just handed
him my computer. Now the waiting began.
I get a call a week later. Apple tells me that they couldn't find anything wrong with the computer. Obviously, there is a problem because of the flickering. They told me that they could keep testing it, or they could just send it back to me. I told him that I didn't want a faulty computer, and he said that they would keep testing it. I asked them what would happen if their "tests" didn't find anything, and he says that they would just send the unit back to me. I think that's unacceptable. I know for a fact that my computer shouldn't flicker like that. Something is obviously wrong, and I feel that I should have gotten a replacement in the first place. Am I in the wrong here? I paid a lot of money and all I am asking for is a problem-free computer. I could really use some advice here. What's my next move? Oh, I'm also in Japan using their English support line. Thanks for reading!
