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My order was cancelled by Apple.com!

H

hotdeck

macrumors newbie
Original poster
Jul 29, 2010
21
0
I purchased a T-mobile iPhone 6+ this morning for personal pick up, but got an email from Apple saying that my order was cancelled. Anyone knows why they automatically assume I'll resell the phone? I purchased using iTune's account, and have recently purchased an iPhone 6+ for ATT. Maybe that's why they thought I was buying to resell? The fact is no. I'm buying for my wife who doesn't want to sign a contract and wants to have freedom to choose carrier. How can I buy an iPhone 6+ without Apple cancelling on me?

Thank you for your recent order with the Apple Online Store. We
appreciate your business.

As your order appears to include products that are intended for resale
and the Apple Online Store sells and ships products to End Users only,
your order has been canceled.

We offer the following information:

1) To purchase as an Apple Reseller, please visit:
http://channelprograms.apple.com/channel/

2) If you have questions about the Apple Online Store sales policy,
please visit http://www.apple.com/legal/sales_policies/

We apologize for the inconvenience.

Sincerely,
Apple Online Store
 
hotdeck said:
I purchased a T-mobile iPhone 6+ this morning for personal pick up, but got an email from Apple saying that my order was cancelled. Anyone knows why they automatically assume I'll resell the phone? I purchased using iTune's account, and have recently purchased an iPhone 6+ for ATT. Maybe that's why they thought I was buying to resell? The fact is no. I'm buying for my wife who doesn't want to sign a contract and wants to have freedom to choose carrier. How can I buy an iPhone 6+ without Apple cancelling on me?

Thank you for your recent order with the Apple Online Store. We
appreciate your business.

As your order appears to include products that are intended for resale
and the Apple Online Store sells and ships products to End Users only,
your order has been canceled.

We offer the following information:

1) To purchase as an Apple Reseller, please visit:
http://channelprograms.apple.com/channel/

2) If you have questions about the Apple Online Store sales policy,
please visit http://www.apple.com/legal/sales_policies/

We apologize for the inconvenience.

Sincerely,
Apple Online Store
Click to expand...

Call and explain? Your online order may have been flagged by some fraud detection algorithm and you seem to have gotten a canned auto-generated email. A human CSR maybe able to override the algorithm.
 
I'd try calling their customer service line. It's odd that your account got flagged when there is a 95-page thread about people activating dozens of Verizon unlimited data plan accounts solely to flip the iPhone.
 
mtneer said:
Call and explain? Your online order may have been flagged by some fraud detection algorithm and you seem to have gotten a canned auto-generated email. A human CSR maybe able to override the algorithm.
Click to expand...

Give her cash?
 
Definitely call. Skip the wonder and theorizing and ask the source. It is clearly a mistake.
 
VoilaiPhone said:
Give her cash?
Click to expand...

??

No, call and explain the situation with the wife. The CSR may then be able to reinstate your order and you can pay with whatever instrument you were originally planning to purchase (cash/ CC etc.)
 
darngooddesign said:
What did Apple say when you called them?
Click to expand...

Called Apple just now. They said they are unable to re-instate my order, and to get t-mobile phone, I have to have it shipped to my home. I'm pretty sure that's not true. It wasn't a helpful call.
 
Don't reinstate it then. Simply call back and say you want to buy another phone for your wife. It should be that easy. No?
 
GoCubsGo said:
Don't reinstate it then. Simply call back and say you want to buy another phone for your wife. It should be that easy. No?
Click to expand...

I tried that, but the store no longer has that phone in stock. iPhone 6+ goes quickly these days. Unless you have another way to secure the stock of re-order?
 
hotdeck said:
Called Apple just now. They said they are unable to re-instate my order, and to get t-mobile phone, I have to have it shipped to my home. I'm pretty sure that's not true. It wasn't a helpful call.
Click to expand...

Can they remove the flag? I'd try the pick-up option again.
 
KPOM said:
Can they remove the flag? I'd try the pick-up option again.
Click to expand...

I was told that the order was cancelled, and for cancelled orders, they can't do anything about it. You have difference experience?
 
So, they cancelled your order because they assumed you'd re-sell, yet they allow scalpers to buy bags full of them? What a crazy company they are.
 
hotdeck said:
I was told that the order was cancelled, and for cancelled orders, they can't do anything about it. You have difference experience?
Click to expand...

I haven't had that issue, but what I'm suggesting is that you call Apple ahead and have them lift whatever flag is on your Apple.com account. That way when you order an in-store pickup again it won't be cancelled.
 
Strange, I was able to purchase 2 iphone 6 pluses from apple and 1 from verizon.

First one I sold because I didn't like the color, which was the only available at the time.

The second one I sold because 128 GB was way too much storage for me.

The one I ended with was purchased from verizon which I kept for now, but I am debating as to whether I want a different color.
 
noekozz said:
Exactly, apparently they weren't concerned with resellers for the first few weeks of launch.
Click to expand...

As long as they stand in those crazy publicity fueling lines, I guess they don't care. How dare the OP try to buy without standing in line.
 
noekozz said:
Exactly, apparently they weren't concerned with resellers for the first few weeks of launch.
Click to expand...

The difference here may be online vs. store, but I agree with you and there are still long lines of folks here waiting to buy unlocked phones. And very few of them seem like they're going to be in possession of the box for long.

If fact, I went to the Apple Store to pick up a phone and one of the scalpers in line started aggressively trying to sell me the phone that she hadn't even bought yet at a reasonable markup. She talked about being lucky to be "picked" to purchase a phone and I have no idea what that means. My assumption is that a large group of people go somewhere to get paid to buy phones and only some are chosen. Anyway, she didn't know I didn't have to stand in that line. I told her no a few times and walked away when she said, "I'm trying to educate you, Sir." She was still in line as I walked out with a 6+. I thought about walking up to her and offering to sell it to her at a reasonable markup. Kids, stay away from the meth.
 
It looks like you're trying to have it shipped to an address other than your billing address?

It's pretty normal to not accept orders sent to a different address. I don't see what the issue is, have it sent to your home address and give it to her? Unless you don't live with your wife?
 
Brian Y said:
It looks like you're trying to have it shipped to an address other than your billing address?

It's pretty normal to not accept orders sent to a different address. I don't see what the issue is, have it sent to your home address and give it to her? Unless you don't live with your wife?
Click to expand...

The OP was trying to pick up from the store. Apple is now telling him that they can only ship to his home address.
 
jbachandouris said:
So, they cancelled your order because they assumed you'd re-sell, yet they allow scalpers to buy bags full of them? What a crazy company they are.
Click to expand...

My understanding is that they don't let scalpers order them at all.

I wanted to surprise my wife with a phone and so I didn't want to activate it until I gave it to her (otherwise she would have an issue with her current phone not working).

I was told at the Apple store that they had to activate it on a legitimate plan and they explained that they wanted to limit ability of scalpers to buy phones.
 
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