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My PowerMac G5 - 2 MONTHS IN HELL

Very odd.

I don't know why it wasn;t sent in to Apple to begin with. I'm on my 3rd Mac ( 2 iBooks and an iMac G5) since Steve came back. I've had nothing but good experiences with AppleCare. It is not as good as it used to be (I thing they changed their outsource), but for the most part you call them up, they send you a box, you send it in and the fix it and send it back. I, too, though did have a shipping incident with DH, when they fixed my iBook logic board - they had the wrong ZIP, and instead of lokking me up in the phone book or online, they kept on putting it on a truck and driving it around. So much for German efficiency! :D

Send the thing in and have them fix it.
 
EJBasile said:
There is obviously something very wrong with that computer. If i were you I would be about to rip someones head off. I would rename this thread to "Powermac from Hell"
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I know it's OT but you own a Dull 4550... [points at EJBasile] Hahahahaha!!! I feel bad for you man.

As far as seelab, starting calling Apple... call them every day, ask for names, higher and higher up, be persistant to downright annoying (but start out nice). Keep digging for resolution.
 
Try writing a letter addressed to Steve Jobs (the address is at the website under contact us). In the letter state the problems you have had and all the trouble it has caused you (stress that). Also talk about how much the computer cost. Hopefully the letter will be read someone higher up in the line. When I wrote to apple complaining about my iPods it was read by someone in "corperate executive relations". I don't know if that really means anything but talk to apple and see if you can work your way up and get them to do something. Oh yea metion that there are not any offical Apple Stores in Canada (or are there?), and say that you could not easily bring it to the Apple Store to get it fixed.

Otherwise, have the computer shop get it replaced for you. I would be outraged if My computer had been gone for 2 monthes.
 
First, let me agree with pdp: this is not your fault. You were not "gambling". Take it from another (almost) fifty year old guy.

And don't be overly polite. You've been screwed big time, and politeness is just going to get you walked over again. Don't be abusive, but be firm. Don't take any more excuses from anyone at Apple.

Second, I know it's naive to expect ethical behavior of a corporation nowadays, but I'm incensed that after all you went through, Apple didn't offer you a new computer. I mean that. Someone said you should have asked for a replacement. No. After this many problems with your computer, they should've just taken it back and replaced it. That's the way a responsible company treats its customers.

After all, do you think you could, in dealing with a customer in your job, f*** up their order this badly and still keep your job? I think not.
 
Damn dude...

At this point, I wouldn't take anything less than a brand new machine. Get on the phone with Apple and don't hang up until you're satisfied.

Best of luck to you...
 
EJBasile said:
Try writing a letter addressed to Steve Jobs (the address is at the website under contact us). In the letter state the problems you have had and all the trouble it has caused you (stress that). Also talk about how much the computer cost. Hopefully the letter will be read someone higher up in the line. When I wrote to apple complaining about my iPods it was read by someone in "corperate executive relations". I don't know if that really means anything but talk to apple and see if you can work your way up and get them to do something. Oh yea metion that there are not any offical Apple Stores in Canada (or are there?), and say that you could not easily bring it to the Apple Store to get it fixed.

Otherwise, have the computer shop get it replaced for you. I would be outraged if My computer had been gone for 2 monthes.
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Hi, thanx for the tip but i didn't find Steve Job's email but i doubt he can help me. He must be busy with MWSF. I 've sent the same story to their feedback form.
I hope they will open an official Apple Store here in Montreal because the computer shop will never replace my machine. I tried you know but it's not possible.
 
MattG said:
Damn dude...

At this point, I wouldn't take anything less than a brand new machine. Get on the phone with Apple and don't hang up until you're satisfied.
.
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That's what i've been doing during 2 months. I wish it was so easy.
 
Wow...that's pretty terrible. The only advice I have is more of what everyone else has said.

1) Keep good records of who you talk with , their operator extensions, dates, times, etc. I work in a call center part time, and I have a lot of people that claim that they've called before, but honestly, people lie to save their butts, so unless they have the name of someone that works here and their extension, I'm not inclined to believe them. If you keep all of this information then if you do have to take them to court, you've got good records and can prove that they've put you through something close to hell.

2) Be as nice as you can given your situation. It sucks, I know, but still you really want to have these people on your side. Ask to speak to their supervisors, but don't be an ******* about it. They're probably going to have to talk to their supervisor to explain the situation, and again...you want them on your side.

3) Be ready to repeat your troubles over and over again. It's going to happen. (You're probably already aware of this one ;) )

Well , good luck with that, if you keep climbing the bureaucratic ladder eventually you'll get someone that will help.

Justin
 
Thomas Veil said:
First, let me agree with pdp: this is not your fault. You were not "gambling". Take it from another (almost) fifty year old guy.

And don't be overly polite. You've been screwed big time, and politeness is just going to get you walked over again. Don't be abusive, but be firm. Don't take any more excuses from anyone at Apple.

Second, I know it's naive to expect ethical behavior of a corporation nowadays, but I'm incensed that after all you went through, Apple didn't offer you a new computer. I mean that. Someone said you should have asked for a replacement. No. After this many problems with your computer, they should've just taken it back and replaced it. That's the way a responsible company treats its customers.

After all, do you think you could, in dealing with a customer in your job, f*** up their order this badly and still keep your job? I think not.
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Well, i didn't understand the gambling idea of MisterMe...

I tried everything in 2 months. I tried to be polite, to be firm. But after 2 months and more than a 100 calls, it's not easy to stay calm but i did 90 % of the time.
 
MisterMe said:
Admit it or not, you gambled. You lost. Learn from this experience. My guess is that at 7,481 CAD, your G5 is the most expensive thing that you ever bought. You have to treat your money like its your money. You expect other people to take care of you. Well, as difficult as this is for you to conceive, most people cannot care less about you or your money. You see that jimsowden followed the DOA procedures and received satisfaction.

In closing let me tell you this: when you need help, you need to be nice to every one that you encounter along the way. Alternatively, you can talk with them in a manner that shows them you know the game. However, this won't work if you don't actually know the game. In and of itself, it was not a mistake for you to take your computer to the Apple dealer. However, you cannot walk in showing the attitude you showed in your first two posts in this thread. My experience is that if you deal with service people as an adult, you will get excellent service. If you don't, well you are still waiting for a working computer.
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I'm happy to hear it worked fine for jimsowden.
I've no doubt people have had good experiences with Apple Support or DOA procedures. I just wanted to let you know about my experience.
It's my third Mac in 5 years and it's the first time i'm experiencing a situation like that.

You don't know me so please stop pretending i 'm a kid and it's the first time i purchase something expensive, It's not.
Sorry about my english, i speak french so maybe that's why you think i'm a kid.
I'm sure you would have solved this problem in 2 days because you are a polite adult and i'm not but i guess we will never know.

About gambling: sorry, but when i give a Mac to a technician to an Apple official reseller i don't consider this like going to the casino.
If it was the case, they should have told me that.
Like i said they only offered the DOA solution after a few days and only because i asked for it (was easier for me because i don't have a car so the store option was less attractive). A guy in a forum told me about this solution so i called them. But the first and only solution they gave me at the beginning was to go to a store. And everyone (Apple technicians on the phone and the store) agreed the DOA wasn't the best, easier and faster way to solve the problem.
 
seelab said:
But after 2 months and more than a 100 calls, it's not easy to stay calm but i did 90 % of the time.
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It's not even humanly possible to stay calm in your situation.

I would have gone totally mad.... and, sometimes that does work. You are delt with unfairly, and I hope you really let them know it.

I feel for you, mate!

Good luck
 
These forums have helped me in the past. Let me try to help you. First, I doubt that this problem will be solved quickly, so plan on sticking with it for as long as it takes. Secondly, all the time on the telephone doesn't seem to be producing results, just more frustration. I suggest (1) start writing letters, even if just to confirm the agreements in a telephone call. (2) Write a letter stating what you want! It would seem that you want a new computer, although you have other options (money back, repair, different model, etc.). See if the local Apple repair facility will intervene on your behalf (ask them to). You will eventually get what you want. Does Canada have a consumer representation organization? If so, ask them for advice and help. Perhaps, just sending copies of your letters to them can also be helpful. Pace yourself-you will need energy and perseverance for the long haul, and you will get what you want!
 
I have one question, is it worth it for that beautiful machine? I mean if it were for a PC, I'd tell them I want my money back, but for a mac I can wait.
 
My PowerMac

I sent my powermac to apple for a repair and they dropped it and took 2 months to send a replacment!!!!


PowerMac G5 dual 2.5GHZ 8GB RAM 256mb nvIDEA !!!!!!! :eek: :mad:
 
3rd Mac in 5 years and you lost time and business? Where are the other 2 Macs?

After 5 years of using a Mac and you don't know how to handle the situation?


I agree with everyone that said you handled this situation poorly.

And I'm not convinced that you could be on your 3rd Mac in 5 years and yet have a DOA Mac for 2 months cause you to lose business.


seelab said:
It's my third Mac in 5 years and it's the first time i'm experiencing a situation like that.

You don't know me so please stop pretending i 'm a kid and it's the first time i purchase something expensive, It's not.
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jkaz said:
3rd Mac in 5 years and you lost time and business? Where are the other 2 Macs?

After 5 years of using a Mac and you don't know how to handle the situation?


I agree with everyone that said you handled this situation poorly.

And I'm not convinced that you could be on your 3rd Mac in 5 years and yet have a DOA Mac for 2 months cause you to lose business.
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You'r right. I'm responsible about all of this. Sorry about posting here. End of story. Shame on me.
Bye

btw, the other macs have been sold. I'm one of those poor guys who can't afford to buy another Mac without selling my old computers. Shame on me, again.
 
So you decided to change your business operation drastically without a backup plan?

Sold all your computers leaving you with the opportunity for everything to fail?

You put your 'business' in jeopardy, again, WITHOUT A BACKUP PLAN?


Yeah right.
 
Update.
So the Apple Cutomer rep was supposed to call me this morning. Do you think he 'll call ? ... I don't think so. It's 11.30 Am here and still nothing
 
kingjr3 said:
Just a thought, but have you considered calling your credit card company for some support? Sometimes they have a way to resolve these types of issues.
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No, because I don't want a refund. I'd better have a working computer.

Ok, the Apple Rep finally called and it seems he is working seriously on my problem. He offered a replacement, so of course i accepted.
It may take some time but I'm very pleased with this solution. I hope things will work now and there won't be shipping problems again.
 
seelab said:
You'r right. I'm responsible about all of this. Sorry about posting here. End of story. Shame on me.
Bye

btw, the other macs have been sold. I'm one of those poor guys who can't afford to buy another Mac without selling my old computers. Shame on me, again.
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Just ignore those who repond to these types of things by telling you what you should have done months ago - or, rather, what they think you should have done - or why what you did was "stupid".

The people who offer suggestions on what you could do now are generally much more helpful, even if you don't always agree with them.

I'm happy that Apple finally called back, and appalled that it took so long to get something started. I hope it all works out for you now. Best of luck!
 
Oh my gosh.. Never seen that kind of a pain in the arse :Q

You think you could start a law case? This is clearly a violation against consumer.. After all you've done they should be giving you the computer for free.
 
Jkaz, its not his fault. He's called them, he hasn't just let it be. You guys are @$$e$ for saying he's not doing everything, but he is. He's doing everything that he possibly can. Just keep calling them and talking to them seelab. This whole thing will finally be over. Don't not call them for a week. Keep calling them every 3 to 4 days to see whats going on. You're fighting a winning battle for you. Good luck. I'll keep you and the mac in my prayers (well... I'm not religious, but its a mac, so come on)
 
send it back

If it's broke, send it back. Should have done that when it arrived and didn't work, rather than lugging it to the store, then whine over a scratch on the handle, and the note "in english" and the subsequent conversations "in english". Not too many years ago people actually ordered from catalogs, and when items arrived but were broken, or the wrong size, they sent them back and got replacements in 6-8 weeks, no whining.
 
good news

good news seeleb glad apple are sorting it but u know i would push for some compensation an update for free or something afterall 2 months !

i suppose beggers cant be chosers

no let me say thats s**t for 8k i would wanna b a choser

good luck bro :)
 
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