Can I just say.... I am soooooooooooooooo happy I switched to Macs. Here's why..... My Grandma (God Bless her) needed a new computer. Her 8 year old Gateway (400 GHz P2) was just so slow and bug ridden that it was pointless to try and save. So, she decided she was going to by a new computer. She wanted to go with Dell (I would have recommended Macs, but the woman is so locked into Windows that changing would be nearly impossible. Hell, She thought Windows and Word where THE SAME THING!) so i went over one afternoon and we placed an order for a $550 Dell. It's good enough for what she needs. It came and I set it up. No problems.... except it doesnt come with any discs!!!! It came with AOL 9.0, and Coral WordPerfect. That's it! No system restore disk. No Windows XP Disk. No "Installed Software Disk". Just a Card Board Disk that read something to the effect of... "If you need to restore your PC or reinstall Windows XP, click the 'Restore PC' icon on the desktop. What The!?!?!?! That's it? An icon on the desktop? What if the hard drive crashes in 3 years? I need to go out and buy Windows XP (technically Vista, but Vista's system requirements probably wont run on this PC)? That's total CRAP! How is that Customer Service in its purest form? you are doing no service to your customer by making them jump through a thousand hoops. McAfee anti-virus was causing the computer to freeze on boot-up. So I uninstalled it to reinstall it,.... only to find out there was no disk to reinstall it! Ok, my rants over. needless to say, i will ALWAYS recommend Macs even if I have to spend a WEEK retraining someone.