ok heres a letter im sending to firstname.lastname@example.org pls post any suggestions or things i should add or change. To whom it may concern, As a loyal apple customer i feel like I, and other iphone customers are being treated like dirt, because even in technology a 33% price cut after two months is grossly dramatic and unfair further more, the people that bought the 4gb iphone (me included) are now stuck with an obsolete product. I can hardly use my new iphone now without feeling sick that i actually paid $500 +, for a now obsolete product which i could have gotten for $299. I am always bragging to friends and family how great of a company Apple is, from their great products with great design and an easy interface to their great customer support, or so i thought, is this image apple displays about actually caring for the customer a sham? Thats how I felt when talking to customer service and then to the apple retail store after waiting one hour and forty minutes on the phone all i was told is,"sorry our policy is 14 days there's nothing we can do". The reason i stopped buying sony products was because of its zero regard for the customer and their feelings I don't want to have to stop buying and recommending Apple products due to this but if this is the best Apple can do for their most loyal customers it leaves me no choice. For a company who tries so hard to create an image and a brand loyalty, I am really surprised that apple would actually do such a thing to their customers.