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My rebate was denied. The reason doesn't make sense. What can I do?

K

Klisk

macrumors member
Original poster
May 27, 2007
45
0
Hey!

Just a month or so ago I bought a macbook and an ipod, with the student discount, at the Apple store in the mall here. I got the 100 dollars off, and they gave me all the paperwork in order to claim my rebate on the free ipod.

Today I got this email:
"The sales receipt submitted with your claim indicates that this was not an education purchase."

That doesn't make sense, though. They scanned my student ID when I got it. They said I could get the rebate. I got the instant $100 discount on the macbook. I sent them the receipt that said all of this.

Did the kid who scanned up my receipt do it wrong? He was awkward and apparently a new employee.

Darn, and I just realized I posted this in the wrong forum. Bad day!
 
Call 1-877-4-APL-PROMO and talk to someone there about your situation.
 
I just get a busy signal when I call their number. I'm having a bad day regarding this.

Plus I posted this in the wrong forum. Eek. Can it be moved? :confused: [Moderator note: done.]
 
Are you a College or University Student? If you are in high school then you are not eligible for the discount. If that is the case the call apple and ask for Customer Relations they might be able to do something because you were given wrong information by an Apple Employee.
 
That is really random b/c that happened to me today too. I had to exchange my coimputer b/c the first one broke and now they won't give me my friggin rebate! I am not happy.
 
kwood said:
Are you a College or University Student? If you are in high school then you are not eligible for the discount. If that is the case the call apple and ask for Customer Relations they might be able to do something because you were given wrong information by an Apple Employee.
Click to expand...

Nah, college. Like I said, they scanned my school (college) ID. Either way I was still told by the employee I would get my discount, so I'm bewildered here. I mean, I actually got the student discount, but it isn't marked as a student discount. It's just a "instant savings" on the receipt. I'm feeling that the employee did something wrong.

Anyways, thanks for the help guys. Sorry I posted this in the wrong section. :)
 
Right, instant savings is a much different code (I used to work for Apple). It has to say "Education Savings $100" or the like.

You need to go to an Apple Store, have a manager see the mistake, and then call on your behalf to the rebate center. They have no reason to believe you on your own.

And, I've never heard of anyone "scanning" a student ID. There is nothing to scan that would be recognizable in an Apple register scanner....
 
College shouldn't be a problem, sorry for the confusion though, I did have a student ID in High School and I am in Canada. I would keep calling that promo number and see what you can get. If not get on the horn and give ring to Customer relations.
 
Grimace said:
Right, instant savings is a much different code (I used to work for Apple). It has to say "Education Savings $100" or the like.

You need to go to an Apple Store, have a manager see the mistake, and then call on your behalf to the rebate center. They have no reason to believe you on your own.

And, I've never heard of anyone "scanning" a student ID. There is nothing to scan that would be recognizable in an Apple register scanner....
Click to expand...

Painful. This kid definitely did something wrong.

Weird, though. The kid literally held my student ID up to the scanner and scanned the barcode on my ID.
 
He probably scanned your card to verify you are a student when you purchased it, not for Apple's sake, but for his sake. You did nothing wrong at all. I hope you kept photocopies. I never got my $100 printer rebate last year because I purchased my MBP when they were first announced and it took so long to ship that by the time I got it the rebate had expired. Apple had told me on the phone that was no problem. Then 8 weeks later I get a letter saying my rebate was declined because "you did not make a qualified purchase." That was a lot of bull.
 
I used to work for Apple, and I can guess what the issue is.

The cashier rung up the sale improperly and did not mark it as an educational sale at the end of his POS transaction. He may have entered in your information and selected the school, however he still needs to select the type of sale as "Educational" and he probably chose "Personal."

Simple fix: Take your reciept into an Apple Store, have them return the entire reciept then resell it to you as an educational purchase.

Klisk said:
Painful. This kid definitely did something wrong.

Weird, though. The kid literally held my student ID up to the scanner and scanned the barcode on my ID.
Click to expand...

doesn't matter if he wrung it up incorrectly, which he most likely did.

I had done this once before, luckily I realized it before the person walked away, but you can never be too sure.
 
KD7IWP said:
He probably scanned your card to verify you are a student when you purchased it, not for Apple's sake, but for his sake. You did nothing wrong at all. I hope you kept photocopies. I never got my $100 printer rebate last year because I purchased my MBP when they were first announced and it took so long to ship that by the time I got it the rebate had expired. Apple had told me on the phone that was no problem. Then 8 weeks later I get a letter saying my rebate was declined because "you did not make a qualified purchase." That was a lot of bull.
Click to expand...

I actually have three copies of the receipt. They gave me 2 at the store -- One for the rebate, and one to keep, and then they even emailed me one. So that's not a problem.

I'm still frustrated with this, though. I'll probably have to go down to the apple store tomorrow. Which sucks cause it's about a 40 minute drive from me. Eek! :(
 
For future reference, you get more of a discount by going to apple.com/store then by walking into a store.

On topic, like the guy above said, either call apple support or go to the store itself.
 
BrianKonarsMac said:
I used to work for Apple, and I can guess what the issue is.

The cashier rung up the sale improperly and did not mark it as an educational sale at the end of his POS transaction. He may have entered in your information and selected the school, however he still needs to select the type of sale as "Educational" and he probably chose "Personal."

Simple fix: Take your reciept into an Apple Store, have them return the entire reciept then resell it to you as an educational purchase.
Click to expand...

i enjoy reading from other former employees, we have such insight into apple's procedures.

on point: i concur. take them the receipt, have them return everything and sell again with "edu" discount. Your receipt should say "edu discount".

retail managers at apple are really easy to work with, just give them the facts.
 
MovieCutter said:
No you don't...
Click to expand...

I should be more specific:

Brick and Mortars provide a flat discount. $100 for macbooks and $200 for Mac Pro's.

Apple.com/store provides the same discount for the base model, but it scales with configuration. So you get 200 for the base mac pro and 280 off for a slightly customized Mac Pro.

This is based off of what I was told by Apple store (brick and mortar) sales people. I asked how much I would get for a customized mac pro I had spec'd out and was told "200 dollars off". After pointing out I got a greater discount from the online store, I was told it is because brick and mortar stores only provide a static discount.

To show an extreme case, if you max out every Mac Pro option on the site you get over 3,000 off in the education store.
 
BrianKonarsMac said:
doesn't matter if he wrung it up incorrectly, which he most likely did.

I had done this once before, luckily I realized it before the person walked away, but you can never be too sure.
Click to expand...

Yeah... I didn't know it had to say 'edu discount' on the receipt, this is my first apple purchase.

MovieCutter said:
No you don't...
Click to expand...

Exactly... it's the same exact price either way. :confused:

c.joe.go said:
i enjoy reading from other former employees, we have such insight into apple's procedures.

on point: i concur. take them the receipt, have them return everything and sell again with "edu" discount. Your receipt should say "edu discount".

retail managers at apple are really easy to work with, just give them the facts.
Click to expand...

Yeah... S'gonna suck to ride back down there, but I'll have to go do that. I don't have any clout over the phone due to the fact that they have no reason to believe me that way.
 
krunk said:
This is based off of what I was told by Apple store (brick and mortar) sales people. I asked how much I would get for a customized mac pro I had spec'd out and was told "200 dollars off". After pointing out I got a greater discount from the online store, I was told it is because brick and mortar stores only provide a static discount.

To show an extreme case, if you max out every Mac Pro option on the site you get over 3,000 off in the education store.
Click to expand...

The brick-and-mortar stores don't offer customized machines. If you require one, they will direct you to one of the in-store Macs and help you customize it online and order it that way, with the full EDU discount.
 
WildCowboy said:
The brick-and-mortar stores don't offer customized machines. If you require one, they will direct you to one of the in-store Macs and help you customize it online and order it that way, with the full EDU discount.
Click to expand...

Hm, the mac store here told me they could do some customizations such as vid card upgrade, ram upgrades, and a couple of others.

It was a while back, but I believe they said they could do almost anything but custom CPU.
 
krunk said:
Hm, the mac store here told me they could do some customizations such as vid card upgrade, ram upgrades, and a couple of others.

It was a while back, but I believe they said they could do almost anything but custom CPU.
Click to expand...

they can do ram. no video (except for mac pro). no hd (except for mac pro).
and their prices for upgrades slightly higher than what you pay online, because online they can keep the ram you reject and etc, but in the retail locations, they cannot. it is certainly different for pricing upgrades.
 
It's weird, but I've been trying to call 1-877-4-APL-PROMO for the past 4 hours and always get the "All circuits are busy!" error.
 
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