My Recent Switcher Buddy bought a MBP too soon: Can he exchange?

Discussion in 'MacBook Pro' started by heatasmallhouse, Jun 5, 2007.

  1. heatasmallhouse macrumors regular

    Joined:
    May 23, 2007
    #1
    I have a friend who just switched to a MBP this last Friday without talking to me first. Someone in the Apple Store once said you can exchange for the upgrade within 14 days if the computer is updated.

    Is this true? Are there restrictions? Stocking fees? Personal experiences would be greatly appreciated.

    ps- looooving my SR MBP right now, it is so cool to the touch when doing general surfing, etc.
     
  2. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #2
    I think that you can return it for a small restocking fee, try having him go into the store and talk to the people there.
     
  3. weeman macrumors 6502

    Joined:
    May 6, 2007
    #3
    yeah, he can do it for a 10% restocking fee i believe. thats quite a bit considering 10% of 2000 is 200 bones :eek:
     
  4. ClassicBean macrumors 6502a

    Joined:
    Jun 20, 2004
    Location:
    Torontoland
    #4
    I returned my Apple TV within the 14-day period for a full refund after they annonced the new 160GB model. So your friend should be able to return their laptop without any problem.

    I don't think he can exchange it per se, but he can return it for a full refund and then buy the new one if it's within 14 days. For the Apple TV, they wanted to charge me a $40 restocking fee but I told them the guy on the phone said he'd waive it (which was true).
     
  5. slffl macrumors 65816

    slffl

    Joined:
    Mar 5, 2003
    Location:
    Seattle, WA
    #5
    You can return macs to the Apple store within 14-days for a refund, at least here. I know if you order a BTO online they will charge you a restocking fee. I found that out the hard way :( .
     
  6. five04 macrumors member

    Joined:
    Dec 11, 2003
    Location:
    Charlotte, North Carolina
    #6
    as has been stated, within 14 days and if it's opened, there's a 10% restocking fee. if your friend bitches and moans enough they might waver, but that depends on how much of a pushover the manager is.
     
  7. Ibjr macrumors 6502a

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    Jun 29, 2002
    Location:
    Eastern seaboard
    #7
  8. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #8
    i returned a macbook a month after i got it, w/o a restocking fee and no defects, just cos i wanted a black one. An upgrade is a good way to avoid a restocking fee.
     
  9. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #9
    If he doesn't need the extra bump. you can get the difference back if a computer is updated within around 10 days.
     
  10. mainomega macrumors 6502

    Joined:
    Jun 5, 2007
    #10
    Hi,

    The 17" MBP we bought had a last day return of tuesday. We went there today expecting to pay a 10% fee but we just told them we were returning to buy the new one and they waived the 10% as long as they refunded it in a giftcard. Definatly go to the store, we would have purchased the new 17" MBP but they weren't expecting any for 3 weeks (had to order online).
     
  11. heatasmallhouse thread starter macrumors regular

    Joined:
    May 23, 2007
    #11
    SUXOR! They denied my friend because he had already sent in the UPC for his printer rebate. They would still do it, but they wouldn't waive the restocking fee.

    Rebates and build to order = ways Apple is able to go back on their own policies. It happened to my problem prone BTO ibook, and all I got custom was airport!
     
  12. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #12
    This is why you never, ever, ever send in the rebate right away. Always wait until the return period has ended. All rebates give you around 14-30 days after purchase to postmark your rebate, and it often coincides with the return period. Take advantage of it!

    1. Go back on their policies how? If it's a custom build, there's no guarantee someone else will want the same thing. Special orders tend to involve special policies. That goes for anything you can customize, even beyond computers.

    2. What's the problem here? The MacBook Pro he bought last week is just as serviceable to him as it was the day he bought it. I bought my MBP a couple months ago knowing full well that some updates were coming... didn't matter to me, my MBP did and still does work fine.

    At worst, your friend MIGHT have something to gripe about if he's doing a lot of 3D intensive work, i.e. game playing or modelling, or perhaps video editing. Real world tests are showing the the new hardware is just marginally better in performance with standard apps, and with certain games its anwyhere from about equal to at most, 25% better.

    If anything, the only complaint he might have is that it isn't the absolute newest thing that Apple has ever made, but then most people aren't even going to realize that because the hardware looks identical on the outside. His MBP isn't obsolete and won't be for quite some time. I USED to have the same "it's gotta be new and curse Apple for releasing new stuff every six months!" mentality, but after seeing our Apple hardware at work continue to be quite serviceable since January 2002, I'm seeing that unlike the Windows way of doing things, non-current-model doesn't mean osolete on this platform. And we're planning on installing Leopard on it when it comes out, knowing it might actually IMPROVE performance.

    Contrast that to my Windows machine, built just six months ago and just barely able to run Vista's Aero interface. I spent less on the Windows machine, but I'd have to say my Apple hardware has been a better investment so far.

    While it's a bummer he didn't get the newest hardware as of this very second, your friend's MBP still isn't obsolete, and won't be for quite some time.
     
  13. ian-frs macrumors 6502

    Joined:
    Apr 12, 2007
    Location:
    Jax
    #13
    I have a question along similer lines. I just bought a MBP 17" about a month and a half ago and noticed the new ones have HD screens and was wondering if you guys think they would let me change. I called the store near me and they did not know if they were able to do it.
     
  14. lunalover macrumors newbie

    Joined:
    Jun 7, 2007
    #14
    New does not matter

    I bought a 2.33ghz MBP about two weeks before the update and am completely satisfied. Although its not the newest thing on the market it is in no way obsolete. Be happy about your purchase. Remember that there will always be something newer or better than what you have so dont worry.
     
  15. ian-frs macrumors 6502

    Joined:
    Apr 12, 2007
    Location:
    Jax
    #15
    I am very happy with my purchase the only thing I would like is the HD screen.
     
  16. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #16
    He can still get some money back, if nothing else than in an Apple card. Depends on what the old version if worth now. Call them again.
     

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