My touch baffles the Apple tech guys!

Discussion in 'iPod touch' started by Stang68, Oct 10, 2007.

  1. Stang68 macrumors 6502a

    Stang68

    Joined:
    May 29, 2007
    Location:
    USA
    #1
    Hey guys and gals,

    I have a question for you: How long does it usually take for Apple to get a replacement item to you? My touch got to them today so I am expecting it by Friday. It was so weird, I had a week 38 with a perfect screen, and then the 1.1.1 update came out and made the blacks on my screen and messed up! I sent an email to sjobs@mac.com or whatever it is and I got a phone call from Steve! No, im kidding, but I did get a phone call from Apple, which was kind of weird. I talked with the guy for like 30 mins and he told me that the guys in the tech dept really wanted to tear my ipod touch open! :eek: He said that they hadnt heard of ANYTHING like this. So, I shipped my touch to them and they are giving me a brand new one.

    Any people who had to send theirs in...how long did it take to get the new one sent to you?

    Thanks!
     
  2. Sir. Cheesecake macrumors member

    Joined:
    Sep 9, 2007
    #2
    Very fast.
    My video ipod took less then a week from request for repair till i got a new one.
    Assuming it was dhl, expect it by Friday at the latest.
     
  3. Stang68 thread starter macrumors 6502a

    Stang68

    Joined:
    May 29, 2007
    Location:
    USA
    #3
    well, he said Fed Ex overnight, so maybe tomorrow (thurs)
     
  4. California King macrumors 65816

    Joined:
    Sep 20, 2007
    #4
    It's pretty nice of them to pay for overnight shipping there and back. Overnight shipping isn't cheap...
     
  5. Stang68 thread starter macrumors 6502a

    Stang68

    Joined:
    May 29, 2007
    Location:
    USA
    #5
    yea, but I paid $400 for a product that should work. They are handling it the best possible way, though. Kudos to Apple. :apple:
     
  6. aidanpendragon macrumors 6502a

    Joined:
    Jul 26, 2005
    #6
    I have been waiting since Sept. 22 for my replacement...still hasn't shipped yet. They keep telling me it's limited supply, and basically the same as ordering online (7-10 day wait).
     
  7. gkarris macrumors 604

    gkarris

    Joined:
    Dec 31, 2004
    Location:
    "No escape from Reality..."
    #7
    That's becuase the firmware changes the way "blacks" are displayed on messed up screens which makes them display them a little better.

    The upgrade must have thought you have a bad screen and changed the way blacks look on your screen to mess things up...
     
  8. DenniZ macrumors 6502a

    Joined:
    Oct 5, 2007
    Location:
    Liverpool, UK
    #8
    hmm weird . i ordered mine last friday and it arrives 2moz :D ... 7 days for it to get built and get here :D
     
  9. Genghis Khan macrumors 65816

    Genghis Khan

    Joined:
    Jun 3, 2007
    Location:
    Melbourne, Australia
    #9
    the reason they're rushing you out a new one is not to be nice...but to get yours quicker so as to learn what is wrong with it...not about helping you i'm afraid:p
     
  10. Stang68 thread starter macrumors 6502a

    Stang68

    Joined:
    May 29, 2007
    Location:
    USA
    #10
    but why would they overnight the new to one to me? I understand the overnight to THEM but they also are sending it overnight to ME which means they ARE helping me.
     

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