...in one word, amazing. The other day I plugged my earphones into my new mac [bought September] and heard nothing but a fuzz. After all the usual problem solving you could think of I realised that the output Jack was broken. I was gutted. Nevermind I thought, a new Apple store has just opened at the Lakeside shopping centre, which is only 20 minutes down the road to me. After booking an online appointment with a 'genius' I went to the store, which is a beauty marvel in itself. I was seen exactly at the time quoted to me, the guy was really nice and did the tests I had already done. He promptly said it needed to be fixed, and with luck he would get it done for me by Sunday! The only question asked was when I bought it. I can't believe they actually fix products in the stores behind the scenes. Well needless to say, I am impressed. I also got to play with the iTouch and iPhone which I am desperate for! I can't believe I struggled for years with PC's.