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My try on and Pick, plus water damage issue

A

Aces2412

macrumors regular
Original poster
Mar 21, 2012
116
1
Near DC
I was really impressed with the watch today. The Sport space grey aluminum is the perfect one for my taste. Worth the price.

Now the issue I have mentioned before, water damage. What will happen this summer if you get pushed in or just jump into the pool with your watch on? Do you feel if the watch gets water damage that it should be replaced by apple under the 1 year warranty? They did give a submerge rating of 1 meter. Or would this fall under applecare + if you have it?

I asked the apple sales rep about this and she really did not have an answer. She said applecare + and I told her well apple gave this watch a 1 meter rating and she said oh I see your point. She did not know the answer.

I feel this issue will need to be clarified by apple because anyone can just say that only submerged it for a few seconds vs whatever really happened to it.

I feel that apple will have to honor the water damage under the 1 year factory warranty due to the water resistance rating. Your thoughts...
 
The only thing we have to go off of is this:
**Apple Watch is splash and water resistant but not waterproof. You can, for example, wear and use Apple Watch during exercise, in the rain, and while washing your hands, but submerging Apple Watch is not recommended. Apple Watch has a water resistance rating of IPX7 under IEC standard 60529. The leather bands are not water resistant.
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In other words:
Protected against water immersion - Immersion for 30 minutes at a depth of 1 meter.
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I have not seen any information regarding Apple's policy on water damage. That said, I highly doubt getting pushed into a pool with your watch on will cause immediate catastrophic damage. I would suggest taking the watch off and drying it immediately if such a thing were to happen, however.
 
DC Wallaby said:
The only thing we have to go off of is this:

In other words:

I have not seen any information regarding Apple's policy on water damage. That said, I highly doubt getting pushed into a pool with your watch on will cause immediate catastrophic damage. I would suggest taking the watch off and drying it immediately if such a thing were to happen, however.
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That sounds like a policy to me. So short accidentally submerging should be covered under the 1 year IMO. Remember apple has never had any water resitant products before. This will be interesting.
 
I have also been looking to apple's weird wording. Yesterday I chatted with a women for 45 minutes who ended up not doing **** for me. Luckily just now a specialist whois actually a specialist said this.

TsXutDM.jpg
 
GmDude66 said:
I want to see a water test on release day! I'm sure someone will do this!
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I'm really looking forward to this as well, and a drop test (just in case for I don't know what reason, i just want to see it dropped!). But I feel as though that since these are SOOOOO limited, we might not see all the tests and teardowns we normally see on day one. Maybe we will though. I'm not an analyst so I wouldn't know ;)
 
campingsk8er said:
I'm really looking forward to this as well, and a drop test (just in case for I don't know what reason, i just want to see it dropped!). But I feel as though that since these are SOOOOO limited, we might not see all the tests and teardowns we normally see on day one. Maybe we will though. I'm not an analyst so I wouldn't know ;)
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Yeah, I'm much less worried about actual water damage than I am about just how hard the water in my shower is. It might make my shiny stainless steel look ugly and spotty.
 
This was part of my conversation with apple chat. Basically they said any water damage that is not under 1 meter or beyond 30mins will be covered under the 1 year warranty.
 

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I have a Garmin Edge 500 with the same raiting that has been through the wash twice and it's fine so far. I left it in my jersey pocket.
 
Let's also note that showering with a high pressure shower head may not be a good idea, either. I think the shower head may force water into some of the openings on the phone.

Same goes for washing your hands. Don't let the water run directly over the watch?

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Aces2412 said:
This was part of my conversation with apple chat. Basically they said any water damage that is not under 1 meter or beyond 30mins will be covered under the 1 year warranty.
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Roger on that.

But let's hope individual stores and Apple employees interpret the warranty this way even if you print and show this letter to them while obtaining service.

I think enough members have seen where there is a big discrepency from region to region, store to store, the way some problems have been handled(first broken screens on iPhone 6 models, for example).
 
GmDude66 said:
I want to see a water test on release day! I'm sure someone will do this!
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Probably not. They will be to busy blending it, bending it, droping it, burning it, and even droping it from space with a weather ballon.

Water test would probably be the most useful test for it.
 
The Doctor11 said:
I have also been looking to apple's weird wording. Yesterday I chatted with a women for 45 minutes who ended up not doing **** for me. Luckily just now a specialist whois actually a specialist said this.

Image
Click to expand...

We all know that their chat reps know no more than us, it seems a bit pointless and a waste of their time to spend 45 minutes trying to ask them about something they don't know.

Also, it's generally accepted that dynamic pressure (moving arms while swimming etc) makes very, very little difference to the pressure exerted on the watch, and as such shouldn't be a factor in any ISO/IP rating.
 
BvizioN said:
Probably not. They will be to busy blending it, bending it, droping it, burning it, and even droping it from space with a weather ballon.

Water test would probably be the most useful test for it.
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Agreed. It's not like a phone, which is susceptible to being dropped. A water test would be the most durability test for it. Followed by perhaps a ding/scratch test.
 
uiop. said:
Agreed. It's not like a phone, which is susceptible to being dropped. A water test would be the most durability test for it. Followed by perhaps a ding/scratch test.
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On launch day, or shortly after, we will see YouTube videos testing the watch's water resistance. I'm betting that it will handle prolonged exposure to water at a depth of 8-12".
 
This is why I'm holding off until crazy youtubers do some underwater tests with the watch, since at work I normally submerge my arms in water about a foot or two on a regular basis.

Also, how do they know if you submerged it 1.5 meters if you bring it in for water damage?
 
Nismo73 said:
This is why I'm holding off until crazy youtubers do some underwater tests with the watch, since at work I normally submerge my arms in water about a foot or two on a regular basis.

Also, how do they know if you submerged it 1.5 meters if you bring it in for water damage?
Click to expand...

Apple doesn't recommend submerging it at all. Hand washing (with water running over it) or even showering is fine, but submerging is not. Nevertheless, they're obligated to replace it due to water ingress even if you submerge it (to a point) as it's advertised as IPX7 water resistant rating.

They'll have to rely on your word. My guess is the IPX7 rating is a conservative one and it won't fail at higher depths. If, however, you tell them you went diving with it, they'll automatically void the warranty (as that's outside of the IPX7 rating) and annotate that in their system.
 
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